Splunk IT Service Intelligence
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Troubleshooting
- How do I update the bidirectional ticketing correlation search time range?
- ITSI Upgrade Readiness precheck VMGN_CLN fails with "Missing objects in migration" when the itsi_migration collection contains more than one record
- ITSI service Sandboxes in readonly mode may cause continuous synchronization tasks filling the refresh queue.
- ITSI Entities import with service mapping, not beibng added to KPI, Shared Base Searches
- Need to find the entities causing the precheck failure in Upgrade readiness dashboard.
- UI error after installing custom content pack in ITSI "Could not retrieve the content pack"
- Splunk ITSI settings import failure message after scheduled maintenance
- ITSI Rules Engine is failing to connect to NATS due to a post-upgrade SSL/TLS certificate validation failure causing up to 20 minute of delay in Episode creation.
- ITSI (SA-ITOA) – pkg_resources deprecation warnings still present
- Hard limit for “Event Analytics / Notable Event Aggregation Policies” is 100
- ITSI and Splunk App for Content Packs Python 3.13 Compatibility
- Field values for Status, Severity and Owner in Episode are intermittently not written properly for itsi_grouped_alerts
- ITSI Episode Review Advanced Filter returns no results when using OR expressions on event fields
- ITSI entities are not imported because of special character
- Incorrect Episode Grouping in EventIQ
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