After installing custom content pack to ITSI, the UI fails to load with the following error "Could not retrieve the content pack. Verify that the content pack ID is correct and try again."
Check that the content pack files were not altered or truncated.
In this particular situation, the manual copy/deployment of the content pack ignored some README files.
The issue was that the file itsi/README.md was excluded while deploying the directory of content pack.
Once the files added back, the issue was resolved.
ITSI custom content pack installation
| Revision | Publish Date | Comments |
|---|---|---|
1.0 |
01-Oct-2026
|
Initial Release |