Applicability
Splunk IT Service Intelligence 4.17.0
Description
Issue:
- Custom Content Pack created in a Test environment has version X
- Content Pack gets deployed to a Production Environment
- Content Pack gets installed with no issue (version X)
- The same Content Pack is then updated in the Test environment
- It's version gets updated - version X1
- Content Pack gets pushed from the Deployer to the Production environment
- the version in Production environment doesn't get updated - still remains version X
Investigation
Why this happens:
- This Splunk environment is a Search Head Cluster as configuration is not push by the Deployer.
- See Example in screenshot below from Search Head member:
- After Content Pack update in Deployer before push (example version X1)

-
- After Content Pack update (example version X)

Resolution
Fix:
- Upgrade to IT Service Intelligence 4.19.1
- This is related to a kV Store issue resolved in 4.19.1 version of IT Service Intelligence
Build and download content pack
Revision History
| Revision |
Publish Date |
Comments |
1.0 |
29-Sep-2026
|
Initial Release |