ITSI and Splunk App for Content Packs Python 3.13 Compatibility

Applicability

Description

Python 3.9 is being deprecated in Splunk Cloud version 10.6.

Organisations using IT Service Intelligence (ITSI) and the Splunk App for Content Packs must upgrade to compatible versions that support Python 3.13 to ensure continued functionality and avoid service disruption.

This article applies to users running ITSI in Splunk Cloud environments where Python 3.9 deprecation impacts application compatibility.

Investigation

To determine compatibility status, verify the current versions of ITSI and the Splunk App for Content Packs installed in the environment. Consult the compatibility matrix to confirm whether upgrades are required before the Python 3.9 end-of-support deadline in Splunk Cloud version 10.6.

Resolution

Complete the following steps to ensure Python 3.13 compatibility:

1. Upgrade IT Service Intelligence to version 5.0 or later.
2. Upgrade Splunk App for Content Packs to version 2.5.1 or later.
3. Conduct thorough testing in a non-production environment to validate compatibility with existing Content Packs and custom configurations.
4. Plan the upgrade schedule well in advance of the Python 3.9 deprecation deadline to allow adequate time for testing and deployment.
5. Complete all upgrades before Python 3.9 reaches end-of-support in the Splunk Cloud environment to avoid service disruption.

Related Links

ITSI Compatibility Matrix