Home Page not loading after Upgrade

Applicability

Description

After upgrading Splunk to a newer version, the Home page fails to load when users navigate to:

https://stack_name.splunkcloud.com/en-US/app/launcher/home

Instead of loading the expected Home page content, the page displays a blank white or black screen. This issue interrupts normal user workflow, as users are automatically redirected to the Home page upon login.

Symptoms:

• The Home page renders as a blank white or black screen after login
• Home page content does not load following a Splunk version upgrade
• Users are unable to access the Home page, disrupting their post-login experience

Investigation

It has been identified that other pages, such as the Search & Reporting URL, respond correctly when typed manually into the browser, confirming that the issue is isolated to the Home page only and that Splunk Cloud is up and running:

https://stack_name.splunkcloud.com/en-US/app/search/search

The incident occurred after a recent upgrade to the Splunk Cloud version.

Resolution

The issue might be caused by a file mismatch between the local and default versions of the home.xml file:

etc/apps/launcher/local/data/ui/views/home.xml
vs
etc/apps/launcher/default/data/ui/views/home.xml

The /local file overwrites the proper file under /default, resulting in the Home page failing to load correctly

To resolve this issue, a case must be opened with Splunk Support describing the behavior and referencing this article. The Support team will review whether the stack is experiencing this mismatch and will take the necessary actions from their end to resolve it.

For reaching out to Splunk Support, refer to: Splunk Support