Technical Support App

Get Cisco technical support on the go

Use the Cisco Technical Support mobile app to get support anywhere, anytime:

• Open and manage your support case and return materials authorization
• View your contract information and check product support coverage by serial number
• Connect with your Technical Assistance Center (TAC) engineer
• Research product information and troubleshoot issues
• Watch product-related videos

If you own a Cisco support contract, the mobile app delivers an additional level of support wherever you go.

The Cisco Technical Support app is free and can be downloaded from iTunes, Google Play and Amazon.

Features

• View, update, and create support cases and RMAs
• Directly contact your assigned TAC engineer, on-site contact, and field engineer
• Look up your contract information and check the entitlement of your devices
• Access consolidated product support documentation for more than 7,000 models
• Access thousands of product- and support-related videos, podcasts, and blogs

App requirements

• Compatible with iOS and Android phones and tablets
• Minimum versions: iOS 10.0 or later, Android 4.4 or later

Language

• The Cisco Technical Support app is available in English only at this time.

Support

Support is offered through the following channels:

• Email: Send email to ctsmobilefeedback@external.cisco.com
• Online: Open a case
• Phone: Call 1 800 553-2447