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Cisco Webex Cloud-Connected UC At-a-Glance

At-a-Glance

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Updated:August 13, 2020

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    (595.5 KB)
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Updated:August 13, 2020
 

 

The connectivity, flexibility, and adaptability of cloud services are major enablers of workplace transformation. For businesses that need a global, single-pane-of-glass view of systems operations, but still want to keep their Cisco® Unified Communications Manager (UCM) calling workload on-premises, Cisco Webex® Cloud-Connected UC is the bridge to getting the best of both worlds.

About Webex Cloud-Connected UC

      A Cisco cloud subscription service that provides a centralized, administrative single-pane view of the entire Cisco unified communications deployment

      Adds a cloud plugin for connecting on-premises Cisco UC apps and servers to the Webex cloud, with dashboard access through the Cisco Webex Control Hub

      Included for free with the Cisco Collaboration Flex Plan Enterprise Agreement and Named User

      Requires Cisco Unified Communications Manager (UCM) Release 11.5 or newer software

      Initial availability in North America starts August 2020 and supports Cisco UCM and Cisco IM and Presence Manager

      Global availability is targeted for October 2020, and will add support for Cisco Unity® Connect, Cisco Unified Border Element (CUBE), and Cisco Expressway

      Initial services will include historical analytics dashboards

      Additional supplemental services will be added in subsequent releases, starting around October 2020, to centralize service upgrades, certificate management, and troubleshooting operations

      Webex Cloud-Connected UC does not replace Cisco Prime® Collaboration Assurance (PCA)

Webex Cloud-Connected UC offers a centralized, global administrative view of your Cisco unified communications applications deployment (Figure 1). Customers can use dashboards in the Webex Control Hub to review, assess, and manage operations of their deployment.

Administrative view of Webex Cloud-Connected UC

Figure 1.            

Administrative view of Webex Cloud-Connected UC

The initial analytics capabilities provide insights into:

      Quality-of-service analytics, for service improvements

      Endpoint and headset usage adoption, for usage trends

      Performance and capacity utilization, for planning

      Asset utilization recommendations, for optimization

      Support for visualization, with dynamic drill-down data filtering

Interface view of initial analytics capabilities of Webex Cloud-Connected UC

Figure 2.            

Interface view of initial analytics capabilities of Webex Cloud-Connected UC

Near-term feature enhancements will add:

      Certificate management workflows. These workflows provide the ability to manage (add, delete) certificates of all UC apps centrally, across multiple clusters

      Upgrade workflows. Simplify planning for upgrades and automate pre- and post-checks for UCM upgrades to streamline the upgrade process across the deployment

      Troubleshooting workflows. Gain actionable diagnostic insights and proactive troubleshooting workflows at the level of entire deployments to improve admin productivity

Customer data security and privacy is assured by not sending any Personally Identifiable Information (PII) to the cloud and ensuring full transparency with all customer data that is shared with Cisco. We also provide secure handling of data at rest and with data in transit, with end-to-end data encryption.

Call to action

To learn more about Webex Cloud-Connected UC, talk to your Cisco account team or Cisco authorized partner.

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