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EOL13297 - Amended
Cisco announces the end-of-sale and end-of-life dates for the Cisco HCM-F 11.X & 10.X. The last day to order the affected product(s) is March 24, 2021. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Renewing to Collaboration Flex Plan
Cisco is committed to long-term support for our customers with on-premises calling deployments. We are also committed to supporting our customers as they move to cloud calling. Our Collaboration Flex Plan supports both deployment models. In September 2021, we announced that customers with perpetual on-premises calling deployments should renew to Collaboration Flex Plan. Some of the customer benefits of Flex Plan include:
● Flexible payment methods – monthly, annual, and full
● Software Support that is included - never find yourself uncovered
● Simplified licensing structure
● Better license entitlements to Cisco Collaboration solutions
● An easy migration to the cloud
The last day to renew Software Support Services (SWSS) for perpetual on-premises calling has been moved up to October 30, 2021. Customers who need additional licensing and / or to renew software support after this date will be able to get full support for their on-premises calling deployments by renewing to Collaboration Flex Plan.
For more information about Collaboration Flex Plan 3.0, reference the ordering guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html
Table 1. End-of-life milestones and dates for the Cisco HCM-F 11.X & 10.X
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
September 23, 2020 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
March 24, 2021 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
June 22, 2021 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
March 24, 2022 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
October 30, 2021 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
October 30, 2021 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
March 31, 2024 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| EA-HCMF-K9-RTU |
HCM-F RTU & SW Kit - HCS LE for EA |
A-FLEX-3 |
Collaboration Flex Plan 3.0 |
- |
| EA-HCMF-USER |
HCM-F User - HCS LE for EA |
A-FLEX-3 |
Collaboration Flex Plan 3.0 |
- |
| HCS-10X-HCMF-BF |
HCS 10.x HCM-F Basic/Foundation User |
HCS12-HCMF-RTU |
HCS 12.5x HCM-F RTU |
- |
| HCS-10X-HCMF-EVAL |
HCS HCM-F 10.x 90 day evaluation |
HCS-HCMF-EVAL-RTU |
HCS HCM-F 90 day evaluation - Right To Use |
- |
| HCS-10X-HCMF-LAB |
HCS HCM-F 10.x for lab use only |
HCS-HCMF-LAB-RTU |
HCS HCM-F for lab use only |
- |
| HCS-10X-HCMF-S |
HCS 10.x HCM-F Standard User |
HCS12-HCMF-RTU |
HCS 12.5x HCM-F RTU |
- |
| HCS-HCMF-BF-RTU |
HCS v10 and v11 HCM-F Basic/Foundation - Right To Use |
HCS12-HCMF-RTU |
HCS 12.5x HCM-F RTU |
- |
| HCS-HCMF-BF-TIER1 |
HCS Tier 1 HCM-F for Basic/Foundation Users for 1K to 25K |
HCS12-HCMF-RTU |
HCS 12.5x HCM-F RTU |
- |
| HCS-HCMF-BF-TIER2 |
HCS Tier 2 HCM-F for Basic/Foundation Users for 25K to 100K |
HCS12-HCMF-RTU |
HCS 12.5x HCM-F RTU |
- |
| HCS-HCMF-BF-TIER3 |
HCS Tier 3 HCM-F for Basic/Foundation Users for 100K to 250K |
HCS12-HCMF-RTU |
HCS 12.5x HCM-F RTU |
- |
| HCS-HCMF-BF-TIER4 |
HCS Tier 4 HCM-F for Basic/Foundation Users for 250K to 750K |
HCS12-HCMF-RTU |
HCS 12.5x HCM-F RTU |
- |
| HCS-HCMF-BF-TIER5 |
HCS Tier 5 HCM-F for Basic/Foundation Users - 750K to 1.25M |
HCS12-HCMF-RTU |
HCS 12.5x HCM-F RTU |
- |
| HCS-HCMF-BF-TIER6 |
HCS Tier 6 HCM-F for Basic/Foundation Users -1.25M and above |
HCS12-HCMF-RTU |
HCS 12.5x HCM-F RTU |
- |
| HCS-HCMF-F-PS |
HCS HCMF Foundation for Public Sector |
There is currently no replacement product available for this product. |
- |
- |
| HCS-HCMF-S-PS |
HCS HCMF Standard for Public Sector |
There is currently no replacement product available for this product. |
- |
- |
| HCS-HCMF-S-RTU |
HCS v10 and v11 HCM-F Standard - Right To Use |
HCS12-HCMF-RTU |
HCS 12.5x HCM-F RTU |
- |
| HCS-HCMF-S-TIER1 |
HCS Tier 1 HCM-F for Standard Users for 1K to 25K |
HCS12-HCMF-RTU |
HCS 12.5x HCM-F RTU |
- |
| HCS-HCMF-S-TIER2 |
HCS Tier 2 HCM-F for Standard Users for 25K to 100K |
HCS12-HCMF-RTU |
HCS 12.5x HCM-F RTU |
- |
| HCS-HCMF-S-TIER3 |
HCS Tier 3 HCM-F for Standard Users for 100K to 250K |
HCS12-HCMF-RTU |
HCS 12.5x HCM-F RTU |
- |
| HCS-HCMF-S-TIER4 |
HCS Tier 4 HCM-F for Standard Users for 250K to 750K |
HCS12-HCMF-RTU |
HCS 12.5x HCM-F RTU |
- |
| HCS-HCMF-S-TIER5 |
HCS Tier 5 HCM-F for Standard Users for 750K to 1.25M |
HCS12-HCMF-RTU |
HCS 12.5x HCM-F RTU |
- |
| HCS-HCMF-S-TIER6 |
HCS Tier 6 HCM-F for Standard Users for 1.25M and above |
HCS12-HCMF-RTU |
HCS 12.5x HCM-F RTU |
- |
| HCS11-HCMF-RTU-K9 |
HCS 11.x HCM-F SW Kit |
HCS12-HCMF-RTU |
HCS 12.5x HCM-F RTU |
- |
Product migration options
Customers who need additional licensing or to attach / renew software support after October 30, 2021 will be able to get full support for their on-prem calling deployments with Collaboration Flex Plan.
For more information about Collaboration Flex Plan 3.0, reference the ordering guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html
Service prices for Cisco products are subject to change after the product End-of-Sale date.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.