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EOL15603
Cisco announces the end-of-sale and end-of-life dates for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX,CVP) and associated On-Premises Flex Subscriptions. The last day to order the affected product(s) is December 31, 2025. The last day to renew or add to an existing subscription is December 31, 2026 . Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.
Table 1. End-of-life milestones and dates for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX,CVP) and associated On-Premises Flex Subscriptions
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
June 30, 2025 |
| End-of-Sale Date* |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
December 31, 2025 |
| End of Change/Renewal Date*: |
The last date to Renew or Add to an existing subscription. |
December 31, 2026 |
| Last Date of Support**: |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
December 31, 2027 |
Table 2. Product part numbers affected by this announcement
| Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
|
| A-FLEX-PJECVP-12.5 |
On-Prem UCCE CVP Port License v12.5 (includes 12.6) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-01-12.5-K9 |
On-Premises UCCE Standard Media Kit v12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-02-12.5-K9 |
On-Premises UCCE Premium Media Kit v12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-03-12.5-K9 |
On-Premises PCCE Standard Media Kit v12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-04-12.5-K9 |
On-Premises PCCE Premium Media Kit v12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-05-12.5-K9 |
On-Premises UCCX Std & Prem Media Kit v12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-06-12.5-K9 |
VVB Security Enabled Media Kit v12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-07-12.5-K9 |
VVB Security Disabled Media Kit v12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-01-12.6-K9 |
On-Premises UCCE Standard Media Kit v12.6 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-02-12.6-K9 |
On-Premises UCCE Premium Media Kit v12.6 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-03-12.6-K9 |
On-Premises PCCE Standard Media Kit v12.6 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-04-12.6-K9 |
On-Premises PCCE Premium Media Kit v12.6 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-05-12.6-K9 |
On-Premises UCCX Standard & Premium Media Kit v12.6 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-06-12.6-K9 |
VVB Security Enabled Media Kit v12.6 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-07-12.6-K9 |
VVB Security Disabled Media Kit v12.6 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-J-AGT-RTU |
On-Premises PCCE & UCCE, Hosted CCE & CCX Agent RTU |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-PJESAGT12.5 |
On-Premises UCCE Standard Agent License v12.5 (incl 12.6) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-PJEPAGT12.5 |
On-Premises UCCE Premium Agent License v12.5 (incl 12.6) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-PJPSAGT12.5 |
On-Premises PCCE Standard Agent License v12.5 (incl 12.6) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-PJPPAGT12.5 |
On-Premises PCCE Premium Agent License v12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-PJXSAGT12.5 |
On-Premises UCCX Standard Agent License v12.5 (12.6) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-PJXPAGT12.5 |
On-Premises UCCX Premium Agent License v12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-PJPCVP-12.5 |
On-Prem PCCE CVP Port License v12.5 (includes 12.6) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-CVPRPT-12.5 |
CVP Report Server License 12.5 (includes 12.6) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-JX-AGT-PAK |
CCX Agent Product Authorization Key |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-J-CVP-PAK |
CVP Product Authorization Key |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-CVP-STU-PAK |
Customer Voice Portal (CVP) Call Studio Product Auth. Key |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-PJX-SVR12.5 |
On-Premises UCCX Standard & Premium Server v12.5 (incl 12.6) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
Product migration options
Customers are encouraged to move to Version 15 or higher. More information can be found on the Customer Experience Offers page: https://salesresources.cisco.com/Link/Content/DCFBQQgm96W3V8hBf43CJQbMDBXP
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.