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Cisco Collaboration Flex Plan for Public Sector
Cisco® Collaboration Flex Plan for Public Sector gives you access to Cisco’s collaboration products, allowing you to choose different buying models and deployment models in a single subscription, depending on your buying needs, but you cannot purchase Meetings and FedRAMP meetings in the same subscription. One subscription covers entitlement and technical support for: (a) the cloud services, including Cisco Webex® Meetings, Cisco Webex Meetings FedRAMP Authorized*, Cisco Hosted Collaboration Solution (HCS), Cisco UCM Cloud for Government (UCM Cloud), Webex® Calling Webex Calling for SP, and Cisco Webex Teams™; and (b) the software products, which include Cisco Unified Communications Manager (UCM) and Cisco Meeting Server.
Buying Models
In your subscription order, you will designate a buying model for a meetings solution (“Meetings”) and/or calling solution (“Calling”), which determines your payment obligations. If you exceed the capacity count limits associated with the buying model in your order, you will be obligated to pay your partner (or Cisco, if purchasing direct from Cisco) for such excess use. Three buying models are available: Enterprise Agreement, Active User, and Named User. You can choose different buying models for Meetings and Calling, but you may not have more than one buying model for either solution at any point. During your subscription, you also have the flexibility to change your buying model from: (a) Named User to Active User or Enterprise Agreement; or (b) Active User to Enterprise Agreement. Table 1 shows the Collaboration Flex Plan for Public Sector buying models and the availability of Meetings, Meetings FedRAMP Authorized, Calling, and Cisco UCM Cloud for Government Calling Authorized within each buying model.
Table 1. Availability of Meetings and Calling by Buying Model
|
|
Enterprise agreement |
Active user |
Named user |
| Meetings |
X |
X (not available with on-premises meetings) |
X |
| Calling |
X |
|
X |
Deployment Models
You will choose a software deployment model for each of your users. For each user with a Meetings entitlement, you can designate one of the following deployment models: hosted in Cisco’s Webex cloud; Cisco’s Webex FedRAMP cloud; or deployed on your own premises. For each user with a Calling entitlement, you can designate one of following deployment models:Webex Calling, Webex Calling for SP; deployed on your own premises; hosted through a partner’s hosted services (HCS); or hosted through Cisco’s FedRAMP hosted services (UCM Cloud). Note that when you choose an on-premises, cloud, UCM Cloud, or partner-hosted deployment, you may also receive the Cisco Webex Teams cloud service. You have the flexibility to transition from on-premises or partner-hosted to a cloud deployment and vice versa. The deployment model you choose for a user determines their software entitlement, as illustrated in Table 2. See the Features and Benefits section of this data sheet for more information regarding the deployment options for Cisco Collaboration Flex Plan for Public Sector Meetings - Active User.
Table 2. Meetings and Calling Entitlements by Deployment Model
|
|
Cloud |
On premises |
Partner-hosted |
| Meetings |
Cisco Webex Meetings And Cisco Webex Teams OR Cisco Webex FedRAMP Meetings |
Not applicable |
Not applicable |
| Calling |
Webex Calling, Webex Calling for SP AND Cisco Webex Teams OR Cisco UCM Cloud for Government (UCM hosted by Cisco) |
Not applicable |
Hosted Collaboration Solution (UCM hosted by a partner, HCS) And Cisco Webex Teams (cloud service) |
Active user buying model description
When you subscribe to Meetings services via a Cisco Collaboration Flex Plan for Public Sector subscription, your services use will be governed by the End User License Agreement and the Cisco Collaboration Flex Plan for Public Sector Offer Description available for download here. In your subscription order, you designate a buying model and your payment obligation is based on the number of Knowledge Workers who access the Cisco software and cloud services and who host at least one meeting. You will designate a deployment model (cloud) for each Knowledge Worker. Your Knowledge Workers receive unique accounts that must not be shared or used by anyone other than the designated Knowledge Worker. A Knowledge Worker’s account must not be transferred to another person, except upon: (a) termination of the Knowledge Worker’s employment; or (b) with Cisco’s prior written approval. The Active User buying model allows you to purchase the full-featured Meetings with a minimum purchase of the greater of the following: (a) 40 Knowledge Workers; (b) 10% of your Knowledge Workers; or (c) if you are transferring from a Cisco active meetings subscription, the current number of paid active users under your meeting subscription.
When you choose Cisco Collaboration Flex Plan for Public Sector Meetings - Active User you receive entitlements to a bundle of meeting features. Table 3 describes the included features and the availability of each feature to users with a cloud deployment model. Table 4 describes the add-on features that can be purchased on top of your subscription and the availability of each add-on feature based on the designated deployment model.
Table 3. Included features and deployment model availability
| Included feature |
Benefit |
Available deployment models |
|
| Cloud (Webex Meetings) |
Cloud (Webex FedRAMP Meetings) |
||
| The following video and web conferencing solutions are included: Cisco Webex Meetings with capacity of 1000 attendees per session Cisco Webex Training with capacity of 1000 attendees per session Cisco Webex Events with capacity of 1000 attendees per session Cisco Webex Support with capacity of 5 attendees per session Branded microsite included For supported languages, visit this site. |
X |
|
|
| The following video and web conferencing solutions are included: Cisco Webex Meetings (FedRAMP Authorized) service with capacity of 1000 attendees per session Cisco Webex Training (FedRAMP Authorized) service with capacity of 1000 attendees per session Cisco Webex Events (FedRAMP Authorized) service with capacity of 1000 attendees per session Cisco Webex Support (FedRAMP Authorized) service with capacity of 5 attendees per session Branded microsite included For supported languages, visit this site. |
|
X |
|
| Ability to host or join Cisco Webex meetings natively from Cisco Webex Teams with common meeting experiences and controls, no matter how participants join. Note: Calendar service must be enabled. |
X |
|
|
| Content management |
Unlimited storage is provided up to 1 year. Deletion occurs a year from the recording creation date, and on a go forward basis, all storage in arrears deleted. |
X |
X |
| With Pro Pack for Cisco Webex Control Hub, administrators can provision, manage, and analyze the entire Cisco Webex experience. Pro Pack delivers additional levels of security controls, compliance management, and business insights to meet the needs of customers who are looking for advanced capabilities. |
X |
|
|
| Each Knowledge Worker has unlimited access to VoIP. Cisco Webex VoIP capabilities may not be available to participants in certain countries. Refer to the “Important Information Regarding Audio Services” section of the Cisco Webex Audio data sheet for more details. |
X |
X |
|
| Cisco Webex Audio (toll dial-in audio) Or |
Each Knowledge Worker has unlimited access to global toll call-in services. Local toll call-in number(s) are provided for participants in covered countries to join Cisco Webex Meetings. Refer to Table 2 in the Cisco Webex Audio data sheet for a list of covered countries. Or, Under the CCA Service Provider (CCA-SP User) Audio option, a service provider partner peers with Cisco and provides the transport and access (phone numbers) to a customer, while Cisco provides audio bridging from the Cisco Collaboration Cloud. The service provider partner also provides lifecycle support; that is, day-0, day-1, and day-2 support. |
X |
X |
| Audio Broadcast |
Audio Broadcast is an ideal solution for environments where there are a low number of active speakers and a very large number of listeners who wish to participate in principally listen-only mode. Based on the Webex Multi-Media Platform (MMP), Audio Broadcast is seamlessly interwoven into the Webex meeting experience, with hosts able to monitor the number of active Audio Broadcast attendees in real time. The Audio Broadcast client starts automatically for attendees and hosts are able to promote individual attendees to full speaking privileges at any time during the meeting. Attendee promotion is provided by presenting PSTN dial-in information to promoted attendees. The promoted attendees then become full speaking attendees. Available on events service only |
X |
X |
| Cisco Webex video platform |
Cisco Webex video platform is a video conferencing feature available to all users in a Meetings subscription for no additional cost. It enables up to 25 dedicated video endpoint participants per session (including any number of web cameras). |
X |
X (version 1.0) |
| Cisco Meeting Server provides a consistent one-meeting experience for every meeting attendee, as well as open interoperability, all based on a highly scalable software architecture supporting business-quality meetings—from mobile through immersive—via audio, video, and web. The software has two major elements: the server software and an extension of the server in the form of an app/client that Knowledge Workers use to access and control their meetings. Cisco Meeting Server supports standards-based video endpoints, including the Cisco portfolio of telepresence endpoints as well as third-party solutions such as Skype for Business. It includes Personal Multiparty (PMP) and Shared Multiparty (SMP) licenses, Multibrand license, and Recording port licenses. |
|
|
|
| Get secure, all-in-one team collaboration from Cisco Webex. Cisco Webex Teams is an app for continuous teamwork. Move work forward in secure work spaces where everyone can contribute anytime with messaging, file sharing, white boarding, video meetings, calling, and more. Note: Not currently FedRAMP-certified |
X |
|
|
| Cisco Webex Teams file storage |
Pools 20 GB of file storage per Knowledge Worker Not currently FedRAMP-certified |
X |
|
| The cloud device registration provides the ability to register Cisco video devices purchased upfront to the Cisco Webex cloud. One cloud device registration per Knowledge Worker is included. |
X |
|
|
| TelePresence Room and Cisco Expressway® Room enable call control for room-based immersive and multipurpose Cisco TelePresence system endpoints. |
X |
X |
|
| Cisco TelePresence Management Suite provides complete control, management, and scheduling capabilities of telepresence conferencing and media services infrastructure and endpoints. It includes a Base software license, 250 System Management licenses, and API Integration licenses. Note, Cisco TelePresence Management Suite is only entitled for cloud users when purchased in conjunction with on-premises Calling. |
X |
X |
|
| Integrate your existing IT assets with Cisco Webex Teams to provide a single, integrated experience. The Cisco Webex Hybrid Services are Call Service, Calendar Service, Directory Service, Video Mesh, and Data Security Service. |
X |
|
|
| Cisco Webex Edge Audio is suitable for customers who have a cloud meetings solution coupled with an on-premises calling solution. It provides an on-net path (VoIP) for participants to join meetings from their existing IP phones or though Webex cloud (CCA-SP) with no change in behavior or training required. Webex Edge Audio supports all Cisco unified communications solutions, providing high-quality audio (wideband codec) and cost savings by bypassing PSTN. |
X |
X |
|
Table 4. Add-on features and deployment model availability
| Add-on feature |
Benefit |
Available deployment models |
|
| Cloud (Webex Meetings) |
Cloud (Webex Meetings FedRAMP Authorized) |
||
| Cisco Webex Teams Messaging 1-TB file storage |
Additional per-Knowledge Worker file storage space in excess of the 20 GB provided with the core offer Note: Not currently FedRAMP-certified |
X |
|
| The following audio add-ons are available only for Cisco Webex Conferencing Audio (not Cloud Connected Audio) |
|||
| Each Knowledge Worker has unlimited access to global toll call-in plus bridge country callback services. Local toll call-in numbers are provided for participants to join a Cisco Webex meeting. Bridge Country Callback Audio allows participants in the bridge country to join a Cisco Webex meeting by having the meeting call them at the number they specify once they’ve joined over the web. Bridge Country Callback Audio is available only to participants in certain countries. Refer to the “Important Information Regarding Audio Services” section of the Cisco Webex Audio data sheet for a list of covered countries. |
X |
X |
|
| Cisco Webex Audio Fix Rate (Bridge Country Callback + Toll Free Audio) for UA and Canada* |
Each Knowledge Worker has unlimited access to global toll call-in plus bridge country callback and bridge country toll free services. Local toll call-in number(s) are provided for participants to join a Cisco Webex meeting. Bridge Country Callback Audio allows participants in the bridge country to join a Cisco Webex meeting by having the meeting call them at the number they specify once they’ve joined over the web. Bridge Country Toll Free Audio provides participants Toll Free call-in number(s) to join the Webex meeting. Bridge Country Callback + Toll Free Audio is available only to participants in United States and Canada. Refer to the “Important Information Regarding Audio Services” section of the Cisco Webex Audio Offering data sheet for a list of covered countries. |
X |
|
| Cisco Webex Audio (per minute)* |
The following Cisco Webex Audio services are available for purchase on a per-minute basis:
● Bridge country toll-free call-in
** - Toll-free call-in numbers are provided for participants in the bridge country to join a Cisco Webex meeting.
● Bridge country callback
** - Allows participants in the bridge country to join a Cisco Webex meeting by having the meeting call them at the number they specify once they’ve joined over the web.
● Global toll-free call-in - Toll-free call-in numbers are provided for participants in covered countries to join a Cisco Webex meeting. Refer to the
Cisco Webex Audio data sheet (Table 2) for a list of covered countries.
● Global toll call-in - Local toll call-in numbers are provided for participants in covered countries to join a Cisco Webex meeting. Refer to the
Cisco Webex Audio data sheet (Table 2) for a list of covered countries.
● Global
Premium toll call-in: Local toll call-in number(s) are provided for participants in covered countries to join a Cisco Webex meeting. Refer to
Cisco Webex Audio data sheet
(Table 2) for a list of covered countries.
● Global callback - Allows participants in covered countries to join a Cisco Webex meeting by having the meeting call them at the number they specify once they’ve joined over the web. Refer to the
Cisco Webex Audio data sheet (Table 3) for a list of covered countries.
**Per-minute bridge country audio services are available only to participants in certain countries. Refer to the “Important Information Regarding Audio Services” section of the Cisco Webex Audio data sheet for more details. Each of the above services can be included in, or excluded from, the order and subsequent site provisioning. All included services will be made available to all site Knowledge Workers by default, and Knowledge Worker-level entitlements can be selectively modified using site administration tools. You will be required to choose one of the following billing models with your order:
● Uncommitted billing - Invoiced monthly in arrears, based on actual usage over the billing period. Per-use fees are subject to change. The subscriber will be charged at the applicable rate in effect at the time the service is used.
● Committed billing - Invoiced monthly in advance for the duration of the audio service subscription term, based on a monthly committed dollar amount (minimum of $226 per month). U
sage in excess of committed amounts is invoiced monthly in arrears at the discounted rate. Committed amounts that are not used by the subscriber during the month may not be carried forward into the next month.
|
X |
|
Technical support and customer success services
Cisco offers support services covering the areas of problem resolution, customer success and adoption, and designated support management in three service tiers: Basic, Enhanced, and Premium. Basic support is included at no additional cost for the duration of your subscription. Enhanced and Premium services are not available on FedRAMP Authorized subscriptions. For users in a FedRAMP deployment, we can be contacted by phone at U.S. toll-free 1-877-669-1782, international toll +1-408-906-1181, or online at: https://support.webex.com/. For users in UCM Cloud deployment, we can be contacted by phone at U.S. toll-free 1-877-669-1782, international toll +1-916-636-9015, or online at: UCM Cloud for Government Technical Support Services. For more information about the available technical support services, contact your partner or Cisco sales agent.
On-premises licensing and Software delivery
On-premises licenses are delivered to you via your Smart Account. Your partner is responsible for entering your Smart Account information at the time the customer’s order is placed. Instructions for creating a Smart Account can be found here.
The on-premises software and license Product Authorization Keys (PAKs) are available through the links provided in the eDelivery email message that will be sent to the email address(es) provided on the order. Instructions will be included on how to register the PAKs and install the license.bin file.
With the exception of Cisco Meeting Server, your users designated for on-premises deployment will be able to access the software using the licenses and PAKs. In order to access Cisco Meeting Server, you will be required to complete the following additional steps. First, download the initial bootable software image from the Cisco Software Download Center. Next, if you do not already have Cisco Meeting Server installed, order SKU R-CMS-K9 ($0 US GPL) and you will receive the required activation key. If additional licenses are needed, you or your partner can request more from Cisco’s licensing team.
To place an order, contact your local Cisco certified partner or Cisco sales agent. If you need help finding a partner in your area, use the Partner Locator tool. Your partner or Cisco sales agent can also assist with any modifications to your subscription after your initial order is placed.
If you elect not to renew your subscription, your Webex account will be converted to an entry-level cloud service (not applicable to Webex Meetings FedRAMP Authorized). The free cloud service has fewer features and differing usage limits than the paid cloud service. Cisco may at any time change those features and limits at our discretion and without notice. Cisco may also deactivate or delete your free account and any related data if you exceed the 5-GB storage limit per user.
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