Order and return failed hardware.
Search by product name, serial number, and more.
Check the status of your RMA.
Get help with a variety of service RMA tools.
View product descriptions, notes and more.
Contact the Logistics Support Center with questions about your RMAs.
Contact Assert Recovery for questions or concerns regarding RMA returns
Contact one of our Technical Assistance Centers around the globe.
View how long a product is covered, who is entitled to warranties, and other information.
Print shipping labels and schedule a time for a carrier to pickup the return equipment.
Packaging instructions and considerations for products, batteries, and chemicals.
Manage customer service cases for help with new product orders, quotes, returns, deal support, service contracts and more.
Track the progress of your unused equipment returned for credit or replacement, and trade-ins.
Cisco's general practices for handling products as part of Cisco’s return, repair, and disposal processes. Guidelines for customer removal of data before returning products.
Services may be purchased directly from Cisco or through authorized channels of resale.