Our RMA numbers will be changing from 8 numbers (8XXXXXXX) to 9 numbers (8XXXXXXXX) in March 2019. To ensure this will be a smooth transition for you, please review your manual processes and in-house reporting and systems that contain our RMA numbers to ensure you will not be impacted by this change.
If you have any questions, please use our Help With RMAs form selecting ‘Product Return & Replacement (RMA)’ as the Tool and ‘Technical Issue’ as the category.
Contact the Logistics Support Center with questions about your RMAs.
Contact Assert Recovery for questions or concerns regarding RMA returns
View how long a product is covered, who is entitled to warranties, and other information.
Print shipping labels and schedule a time for a carrier to pickup the return equipment.
Manage customer service cases for help with new product orders, quotes, returns, deal support, service contracts and more.
Track the progress of your unused equipment returned for credit or replacement, and trade-ins.
Cisco's general practices for handling products as part of Cisco’s return, repair, and disposal processes. Guidelines for customer removal of data before returning products.