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Product Online Web Returns - POWR 2.0 Tool

General information

  • RMAs will be available in POWR within 2 hours after RMA authorization.
  • Package your RMA correctly following Cisco's packaging instructions.
    • The POWR tool can be used for Trade-In RMAs and Replacement Returns, excluding Return to Factory (RTF) at the following locations.
    • If your location is not supported by the POWR tool, you must coordinate package transportation with your own vendor service to return defective products.
  • If a scheduled pickup is missed, you can reschedule the pickup in the POWR tool or contact Cisco for assistance.

Attention: Service RMA returns

  • Brazil requires a return invoice to be included with the pickup request, please see the reference guide for assistance (English/Portuguese).
  • India requires a Delivery Challan to be included with the pickup request, please see the reference guide for assistance.
  • For other areas, please see the standard return guide for information on submitting a return pickup request.

Country specific returns instructions for service RMAs

Asia Pacific, Japan, and Greater China

For other areas, please see the standard return guide for information on submitting a return pickup request.

Attention: Trade-In RMA returns

Tracking returns

Contact us for return assistance