Cisco Finesse

Datenblätter und Produktinformationen

Datenblätter

• Cisco Finesse 12.5 Data Sheet 28-Jan-2020
• Cisco Finesse 12.0 Data Sheet 18-Jan-2019

End-of-Life- und End-of-Sale-Hinweise

• End-of-Sale and End-of-Life Announcement for the Cisco Finesse 9.1 11-Jan-2019

Sicherheitshinweise

Problemhinweise

• Field Notice: FN74382 - Cisco Unified Contact Center Products: Impact on Secure Communication Due to Upcoming Changes to TLS certificates Issued by Public Certificate Authorities with Client Authentication EKU, Starting March 2027 - Workaround Provided 31-Mar-2026new
• Field Notice: FN74341 - Cisco Unified Contact Center: Domain Change May Disrupt Digital Channel Interactions - Workaround Provided 02-Feb-2026
• Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023
• Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended 27-Aug-2021
• Field Notice: FN - 70512 - Chrome 80 Breaks Cisco Finesse Single Sign-On APIs for Third-Party Integrations - Software Upgrade Recommended 30-Mar-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 70275 - FinesseA Goes Out of Service (OOS) When FinesseB Is Shut Down - Software Upgrade Recommended 12-Dec-2018
• Field Notice: FN - 70080 - 78xx and 88xx IPPA Java Out of Memory Error Causes Phones to Reset - Software Upgrade Recommended 06-Dec-2017
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017

Sicherheitsempfehlungen, Antworten und Benachrichtigungen

• Multiple Cisco Contact Center Products Cross-Site Scripting Vulnerabilities 11-Mar-2026
• Cisco Unified Communications Products Command Injection Vulnerability 04-Jun-2025
• Cisco Unified Communications Products Privilege Escalation Vulnerability 21-May-2025
• Multiple Cisco Products OpenSocial Gadget Editor Vulnerabilities 03-Sep-2024
• Cisco Finesse Web-Based Management Interface Vulnerabilities 14-Jun-2024
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 02-Mar-2023
• Cisco Finesse Cross-Site Scripting Vulnerabilities 19-May-2021
• Cisco Finesse Open Redirect Vulnerability 19-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerability 04-May-2020
• Cisco Finesse Web-Based Management Interface Cross-Site Scripting Vulnerability 03-May-2020
• Cisco Finesse Request Processing Server-Side Request Forgery Vulnerability 04-Sep-2019
• Multiple Vulnerabilities in Cisco Finesse 18-Jul-2018
• Cisco Finesse Reflected Cross-Site Scripting Vulnerability 02-Aug-2017
• Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017

Release und Kompatibilität

Versionshinweise

• Cisco Finesse 15.0(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 15.0 30-Apr-2025

• Cisco Finesse 12.5(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) 31-Jan-2020

• Cisco Finesse 12.0(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019

Referenz

Dokumentations-Roadmaps

• Cisco Finesse 15.0(1)

  • Cisco Finesse Documentation Guide, Release 15.0(1) 30-Apr-2025

• Cisco Finesse 12.6(2)

  • Cisco Finesse Documentation Guide, Release 12.6(2) 28-Apr-2023

• Cisco Finesse 12.6(1)

  • Cisco Finesse Documentation Guide, Release 12.6(1) 13-May-2021

• Cisco Finesse 12.5(1)

  • Cisco Finesse Documentation Guide, Release 12.5(1) 17-Aug-2020

• Cisco Finesse 12.0(1)

  • Cisco Finesse Documentation Guide, Release 12.0(1) 11-Jan-2019

Lizenzinformationen

• Cisco Finesse

  • Open Source Licensing Information for Cisco Finesse after Release 12.0(1)
  • Open Source Used In Cisco Finesse Release 12.0(1) 12-Jan-2019 (PDF)
  • Open Source Used In Cisco Finesse Release 11.6(1) 22-Mar-2019 (PDF)

Technische Referenzen

• Cisco Finesse 12.6(1)

  • Finesse Bandwidth Calculator for Unified Contact Center Enterprise 12.6(1) 24-May-2021 (XLSX - 47 KB)

• Cisco Finesse 12.5(1)

  • Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1) 05-Mar-2020 (XLSX - 98 KB)
  • Finesse Bandwidth Calculator for Unified Contact Center Enterprise 12.5(1) 31-Jan-2020 (XLSX - 46 KB)

• Cisco Finesse 12.0(1)

  • Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.0(1 13-Sep-2019 (XLSX - 95 KB)
  • Finesse Bandwidth Calculator for Unified Contact Center Enterprise 12.0(1) 24-Jan-2019 (XLSX - 43 KB)

Design

Designleitfäden

• Cisco Finesse 12.0(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019

Installation und Upgrade

Installations- und Upgrade-Leitfäden

• Cisco Finesse 15.0(1)

  • Cisco Finesse Installation and Upgrade Guide, Release 15.0(1) 30-Apr-2025

• Cisco Finesse 12.6(2)

  • Cisco Finesse Installation and Upgrade Guide, Release 12.6(2) 28-Apr-2023

• Cisco Finesse 12.6(1)

  • Cisco Finesse Installation and Upgrade Guide, Release 12.6(1) 14-May-2021

• Cisco Finesse 12.5(1)

  • Cisco Finesse Installation and Upgrade Guide, Release 12.5(1) 31-Jan-2020

• Cisco Finesse 12.0(1)

  • Cisco Finesse Installation and Upgrade Guide, Release 12.0(1) 20-Dec-2018

Konfiguration

Konfigurationsbeispiele und technische Hinweise

• Cisco Finesse 12.6(1)

  • Nginx Reverse Proxy für VPN-losen Zugriff auf Cisco Finesse konfigurieren (12.6 ES03) 24-Dec-2021
• Finesse 12.0 Agent für Agenten-Chat konfigurieren 21-Mar-2021
• Konfigurieren des SNMP-Traps in Cisco Finesse 29-Jul-2020
• Selektiver Workflow für eingehende Anrufe bei Finesse konfigurieren 14-Sep-2017
• So konfigurieren Sie das Live-Daten-Gadget der Präzisionswarteschlange in PCCE 10.5 02-Mar-2017
• Konfigurieren eines von einer Zertifizierungsstelle signierten Zertifikats über die CLI im Cisco Voice Operating System (VOS) 01-Dec-2016
• Unified CCE-Lösung: Verfahren zum Abrufen und Hochladen von Zertifikaten von Drittanbietern (Version 11.x) 20-Sep-2016
• Konfigurieren einer automatischen Anrufannahme mit Finesse 11-Apr-2016
• Finesse Workflow-Konfiguration für Metadaten-Tagging von Aufzeichnungen in WFO-QM (Calabrio) 12-Mar-2015

Konfigurationsleitfäden

• Cisco Finesse 15.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 15.0(1) 30-Apr-2025

• Cisco Finesse 12.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 20-Jun-2022

• Cisco Finesse 12.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019
  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 11-Jan-2019

Betrieb und Wartung

Endbenutzerhandbücher

• Applicable to Multiple Releases

  • Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide 30-Apr-2025

• Cisco Finesse 15.0(1)

  • Cisco Finesse Agent and Supervisor Desktop User Guide, Release 15.0(1) 12-Dec-2025

• Cisco Finesse 12.6(2)

  • Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2) 28-Apr-2023

• Cisco Finesse 12.6(1)

  • Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(1) 14-May-2021

• Cisco Finesse 12.5(1)

  • Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.5(1) 31-Jan-2020

• Cisco Finesse 12.0(1)

  • Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1) 11-Jan-2019

Wartungs- und Betriebsleitfäden

• Applicable to Multiple Releases

  • Administration and Setup Guide for Webex Engage with Contact Center Enterprise 28-Apr-2023 (PDF - 866 KB)

• Cisco Finesse 15.0(1)

  • Cisco Finesse Administration Guide, Release 15.0(1) 12-Dec-2025

• Cisco Finesse 12.6(2)

  • Cisco Finesse Administration Guide, Release 12.6(2) 28-Apr-2023

• Cisco Finesse 12.6(1)

  • Cisco Finesse Administration Guide, Release 12.6(1) 14-May-2021

• Cisco Finesse 12.5(1)

  • Cisco Finesse Administration Guide, Release 12.5(1) 31-Jan-2020

• Cisco Finesse 12.0(1)

  • Cisco Finesse Administration Guide, Release 12.0(1) 02-Jul-2020

Fehlerbehebung

Support FAQ

• Applicable to Multiple Releases

  • Kenntnis des Supports für Contact Center-Komponenten, die CentOS verwenden 30-Apr-2024
• Fehler "Silent Monitor at this time (CTIError=Generic Error)" in Finesse Silent Monitoring 05-Jun-2017

Technische Hinweise zur Fehlerbehebung

• Kenntnis der Cross-Origin Resource Sharing (CORS) für Finesse 11-Apr-2025
• Herunterladen von Protokollen von VOS-Servern in einer CCE-Lösung 21-Feb-2025
• Details zur UCCX Finesse-Architektur 01-Feb-2024
• WebSocket Connection für Finesse verstehen 01-Feb-2024
• Fehlerbehebung bei Problemen mit benutzerdefinierten oder neuen Gadgets 24-May-2022
• Fehlerbehebung: Fehler beim Laden von WxM-Gadgets in Finesse Agent Desktop 08-Dec-2021
• Konfigurieren der sicheren Kommunikation zwischen Finesse und CTI-Server 15-Jun-2021
• Finesse-Integration von Drittanbieter-Clients mit SSO 11-Jun-2020
• Integration von Drittanbietergeräten in Finesse im SSO-Modus 29-Jul-2019
• Finesse-Fehler "SSLPeerUnverifiedException" für Gadgets, die auf Servern mit CA-Signatur gehostet werden 15-Jul-2019
• Konfigurieren der Layouts für benutzerdefinierte UCCX-Anrufvariablen für Finesse Desktop und FIPPA 25-Mar-2019
• Fehlerbehebung bei RTMT-Zertifikatsfehlern in Finesse, VB und UCCX 07-Nov-2018
• Aktualisierungsproblem für Statistiken zu Finesse Agent/Supervisor Queue/SkillGroup 24-Jul-2018
• Fehlerbehebung bei Finesse Mobile Agent 18-Jan-2018
• Fehlerbehebung bei Cisco Finesse Desktop Persistent Logging-Problemen 10-Jan-2018