Cisco Unity Connection

Document ID: 110950

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution
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Related Information

Introduction

This document provides information on how to troubleshoot the Cisco Unity Connection issue with the WAV files.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on Cisco Unity Connection 7.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

Users cannot save existing WAV files to Cisco Unity Connection from an existing common message system via Media Master.

Solution

When a user attempts to use a previously recorded WAV file (for example, an announcement that was recorded earlier) instead of making a new recording with a phone or a computer microphone, the Media Master might display this error message:

Could not load audio recording from file. The file is either not an audio file, 
a supported audio format, or is corrupted.

This error occurs when the WAV file was recorded in the G.729a audio format.

In order to resolve this problem, perform one of the following:

1. Convert the WAV file to another audio format (for example, convert it to the G.711 audio format).

2. Use a WAV file that is recorded in a supported audio format other than G.729a.

3. Make the recording by using a phone or computer microphone.

4. Use the Play/Record button from the Greeting page, which will bring up the Media Master applet. Click the Open File option and then you can import the WAV file.

Note: When Cisco Unity Connection is configured to record in the G.729a audio format, the Media Master functions correctly for recording and playing recordings by using a phone or computer microphone.

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Related Information

• Troubleshooting Guide for Cisco Unity Connection Release 7.x
• User Guide for the Cisco Unity Connection Assistant Web Tool (Release 7.x)
• Voice Technology Support
• Voice and Unified Communications Product Support
• Technical Support & Documentation - Cisco Systems