Cisco Unity Connection

Document ID: 109468

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution
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Related Information

Introduction

Deleted messages can be recovered or retrieved from the Deleted Items folder of the Cisco Unity Connection Inbox. This is useful when the subscriber deletes the message by mistake, but this can also cause problems if deleted messages accumulate. Messages need to be purged from the Deleted Items folder. This document discusses how to troubleshoot the issue of deleted messages that are not purged from the Deleted Items folder.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

This document is not restricted to specific software and hardware versions.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

Users that utilize IMAP through a Cisco Unity Connection connected to an Outlook client experience the issue of callers told that their mail box is full even when there are no messages in the voice-mail box, . This can happen when messages accumulate in the Deleted Items folder since the Cisco Unity Connection server does not purge the deleted messages.

Solution

In order to help ensure that the hard disk that stores voice messages does not fill up, configure the Cisco Unity Connection message aging rules:

• Move read messages to the Deleted Items folder after a specified number of days. This rule is disabled by default.

• Permanently delete messages in the Deleted Items folder after a specified number of days. This rule is enabled by default.

In order to purge the deleted messages from the Deleted Items folder, complete these steps:

1. From the Cisco Unity Connection Administration page, go to System Settings and click Message Aging Policy.

   Refer to Changing the Message Aging Policy for more information.

2. Make sure that the check box for Permanently Delete Messages in the Deleted Items Folder in X Days is checked and choose the number of days that you want to keep the voice mails in the Deleted folder.

3. Click Save.

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Related Information

• Voice Technology Support
• Voice and Unified Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support & Documentation - Cisco Systems