Table Of Contents
Release Notes for Cisco Unity Connection ViewMail for Microsoft Outlook Release 7.0(1)
Revised April 3, 2012 (Originally published October 8, 2008)
These release notes contain requirements, download and installation instructions, limitations and restrictions, and open caveats for Cisco Unity Connection ViewMail for Microsoft Outlook Release 7.0(1).
The ViewMail 7.0(1) files for all languages are available only from the Cisco Download Software website. (The location is provided in the applicable procedure later in these release notes.)
Note Items in release notes may be added, or revised to correct or clarify information after the initial publication date (the date the software was released). When an item has been changed, the phrase "Added <date>" or "Revised <date>" is included in the text of an item.
Note For full access to the Download Software website, you must be logged on to Cisco.com as a registered user.
•To install ViewMail, you must have local administrator rights on the user workstation.
•The user workstation must have at least 2 MB of hard-disk space available for ViewMail.
•The ViewMail version must be supported with the version of Microsoft Outlook that is installed and the operating system. (See the applicable section in Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html, depending on the Connection version.)
•ViewMail can be installed in only one language at a time on the user workstation. (If a second language is installed, the first language is automatically uninstalled.)
•The user must belong to a class of service that allows access to Connection voice messages by using an IMAP client.
•The user must have an e-mail account in Outlook configured to access Connection voice messages. (See the "Creating and Configuring an Account in Microsoft Outlook" section in the "Configuring an E-Mail Account to Access Cisco Unity Connection Voice Messages" chapter of the User Workstation Setup Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_setup/guide/7xcucusx.html.)
•To install VMO in a language that uses non-Roman characters on a workstation with an English operating system, both the Regional Options tab and the Advanced tab of the Regional and Language Options tool in Windows Control Panel must first be set to that language.
•For information on all qualified version combinations of ViewMail, Cisco Unity Connection, and the software on user workstations, see Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html. The document also contains the support policy for software on user workstations.
•For a list of all languages available for ViewMail, see the "Available Languages for Cisco Unity Connection Components" section of System Requirements for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/requirements/7xcucsysreqs.html.
Determining the ViewMail Version
To Determine the ViewMail Version in Use from Outlook
In the Outlook Inbox on the user workstation, from the Help menu, click About ViewMail for Outlook.
For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Documentation Guide for Cisco Unity Connection Release 7.x. The document is shipped with Connection and is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/roadmap/7xcucdg.html.
Installation and Upgrade Information
Task List for Installing ViewMail
Do the following tasks in the order listed for a new ViewMail installation.
1. Download ViewMail from the Cisco Download Software website. See the "Downloading ViewMail 7.0(1)" section.
2. Install ViewMail. See the "Installing ViewMail 7.0(1)" section.
3. Configure ViewMail. See the "Configuring ViewMail" section.
Downloading ViewMail 7.0(1)Revised 03 April, 2012
Do the following procedure to download the software from the Cisco Download Software website.
To Download ViewMail 7.0(1)
Step 1 On a computer with a high-speed Internet connection, go to the Cisco Unified Communications Applications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.
Note To access the software download page, you must be logged on to Cisco.com as a registered user.
Step 2 In the tree control on the Downloads page, expand Products>Voice and Unified Communications>IP Telephony>Unified Messaging>Cisco Unity Connection, and click Cisco Unity Connection ViewMail for Microsoft Outlook Version 7.x.
Step 3 In the Latest Releases folder, click VMO 7.0(1).
Step 4 In the list of MSI files, download the applicable CiscoUnityConnection.VMO7.0.1.<language code>.msi file to the directory of your choice. (For example, for U.S. English, the filename is CiscoUnityConnection.VMO7.0.1.ENU.msi.)
Installing ViewMail 7.0(1)
ViewMail can be installed on user workstations throughout your organization in a number of ways. Installation and deployment methods include:
•Installing ViewMail from a network drive. See the "Installing ViewMail 7.0(1) from a Network Drive" section. Alternatively, consider providing users with network access to the ViewMail setup application and a procedure so that they can install ViewMail themselves.
•Using a software publishing tool—such as Microsoft IntelliMirror or Microsoft Systems Management Server (SMS)—to deploy ViewMail to multiple user workstations at one time. For information on using either of the tools, see the Microsoft website.
•If you use IntelliMirror, deploy ViewMail by assigning or publishing it to a computer, rather than to an individual user. You can also use IntelliMirror or SMS for future upgrades of ViewMail.
•Deploying ViewMail with Microsoft Office, as part of the Office 2007 or Office 2003 suites.
Caution When installing a new version of Microsoft Outlook on user workstations, you must first uninstall ViewMail. After you have installed Outlook, reinstall ViewMail. Otherwise, ViewMail will seem to be installed properly with the new version of Outlook, but it may not work.
By default, ViewMail files are installed in the directory C:\Program Files\ViewMail for Outlook. You can specify a different directory during a first-time installation of ViewMail.
ViewMail installs and uses the following files and registry keys:
•HKEY_CURRENT_USER\Software\Cisco Systems\Cisco Unity Connection\VMO\Profiles\Cisco Enterprise Exchange
•HKEY_CURRENT_USER\Software\Cisco Systems\Cisco Unity Connection\VMO\Options
•HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems\Cisco Unity Connection\VMO\Default Wave Format
•HKEY_CURRENT_USER\Software\Cisco Systems\Cisco Unity Connection\VMO\Profiles\<Profile Name>
1 Depending on the Windows version, the files are installed in one of three directories: C:\Windows\System, C:\Winnt\System32, or C:\Windows\System32.
Installing ViewMail 7.0(1) from a Network Drive
Do the procedure in this section to install ViewMail on user workstations from a network drive. You can also install ViewMail for multiple users who share a workstation.
To Install ViewMail 7.0(1) from a Network Drive
Step 1 Confirm that ViewMail requirements have been met. See the "Requirements" section.
Step 2 Browse to the directory on the network drive where you downloaded the ViewMail file.
Step 3 Double-click the file CiscoUnityConnection.VMO7.0.1.<language code>.msi. (For example, CiscoUnityConnection.VMO7.0.1.ENU.msi.)
Step 4 Follow the on-screen prompts to complete the installation.
To configure ViewMail, see the "Configuring Cisco Unity Connection ViewMail for Microsoft Outlook" section in the "Configuring an E-Mail Account to Access Cisco Unity Connection Voice Messages" chapter of the User Workstation Setup Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_setup/guide/7xcucusx.html.
Limitations and Restrictions
Only One ViewMail Language Can Be Installed
ViewMail can be installed in only one language at a time on a user workstation. If a second language is installed, the first language is automatically uninstalled.
Some Software on User Workstations Can Cause ViewMail to Fail
Some security and VPN software installed on user workstations can cause ViewMail to fail when users use the phone as the playback device for the Media Master. In particular, software that offers personal firewalls is problematic.
Disable or remove security and VPN software from user workstations. Alternatively, you can set up the Media Master so users can play messages in ViewMail with computer speakers.
ViewMail Limitations Regarding Secure MessagesAdded February 22, 2010
•Secure messages cannot be forwarded by using ViewMail for Outlook.
•ViewMail for Outlook supports only playing secure messages.
•Messages that are composed or replied to by using ViewMail for Outlook are not sent as secure, even when users are assigned to a class of service for which the Require Secure Messaging field is set to Always or to Ask.
Yamaha Synthesizer Software Is Not Supported
Yamaha sound synthesizer software is not supported on Cisco Unity Connection user workstations with ViewMail.
The table in this section lists any Severity 1, 2, and 3 caveats in this release.
You can find the latest caveat information for Cisco Unity Connection ViewMail for Microsoft Outlook version 7.0(1)—in addition to caveats of any severity for any release—by using Bug Toolkit, an online tool available for customers to query defects according to their own needs. Bug Toolkit is available at http://www.cisco.com/go/bugs.
Note To access Bug Toolkit, you must be logged on to Cisco.com as a registered user.
Open Caveats—Release 7.0(1)
Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)
Table 1 Connection ViewMail Release 7.0(1) Open Caveats
Caveat Number Component Severity Description
VMO does not install default wav files
VMO: In Outlook2007, VMO form is removed when we save the Msg
Obtaining Documentation and Submitting a Service Request
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