Table Of Contents

A - B - C - D - E - F - G - H - I - K - L - M - N - P - R - S - T - U - V - W -

Index

A

addressing

intersite networking problems with Cisco Unity 20-43

intrasite or intersite networking problems 20-41

networked messages 20-41

to local recipients 19-35

VPIM messages and blind addressing, problems 20-45

VPIM messages to specific recipients, problems 20-44

Apache Tomcat

and CPCA errors 27-100

and Web Inbox errors 28-106

service, verifying 27-102, 28-109

Apple Safari, configuring for Media Master 30-119

audio quality

Check Telephony Configuration test 11-93

choppy audio 11-94

garbled prompts 11-95

garbled recordings 11-94

low volume of recordings 11-96

prompts with jitter 11-95

traces 11-97

authentication, troubleshooting when Cisco Unified CM authentication is configured for ports 9-77

B

blind addressing, VPIM 20-45

busy greeting, does not play 15-116

C

calendar integrations

Connection 8.0 6-38

Connection 8.5 and later 7-59

call control 9-70

Call Transfer Rule Tester 26-90

call transfers, fail for Cisco Unified CM Express SCCP integrations 15-117

changing passwords, effect on IMAP email client access to Connection 17-17

Cisco PCA

access problems 14-110, 14-112

Apache Tomcat errors 27-100

error messages 27-99

locked user account 27-99

managing security alerts when using SSL connections 14-111

saving changes, problems 14-112

sign-in account errors 27-100

Tomcat service, verifying 27-102

Cisco Unified Real-Time Monitoring Tool (RTMT) 3-19

Cisco Unified Serviceability 3-19

Cisco Unity Diagnostic Tool

voice-recognition macro trace logs 25-84

voice-recognition micro trace logs 25-84

Cisco Utilities Database Link for Informix 3-20

Cisco Voice Technology Group Subscription tool 3-19

Connection cluster

Add New button disabled 13-107

both servers have Primary status 13-105

cannot access alert logs when publisher server is not functioning 13-107

cluster does not function correctly 13-105

server does not handle calls 13-103

Connection Serviceability 3-18

Connection SNMP Agent service, confirming configuration 32-129

cross-server sign-in

about 20-53

home server cannot be reached 20-54

user ID and PIN not accepted 20-54

users do not hear PIN prompt 20-53

cross-server transfers

about 20-53

call cannot be completed 20-55

callers prompted to leave a message 20-55

callers transferred to wrong user 20-55

CUDLI 3-20

Custom Key Map tool 24-76

D

Database Proxy 3-20

delayed messages 16-120

diagnostics

collecting from ViewMail for Outlook 17-23

IMAP client problems 7-58, 17-23

SpeechView transcriptions 18-32

directory handler 19-34

disappearing messages 16-120

E

emails, accessing in an external message store 6-33

encryption, troubleshooting when Cisco Unified CM encryption is configured for ports 9-77

English-United States language unavailable 12-99

error messages for Cisco PCA 27-99

error messages for Web Inbox 28-105

Exchange calendar, accessing calendar information 6-38

external message store, access to emails 6-33

external services

access to emails in an external message store 6-33

calendar integration 6-38

diagnostic tool 6-43

personal call transfer rules (PCTRs) 6-43, 7-64

Test button, diagnostic tool 6-43

F

fax

delivery to fax machine 5-27

delivery to users 5-25

notifications by Connection 5-29

quality 5-31

receipts 5-29

full-mailbox warnings 16-119

G

Grammar Statistics tool, accessing 3-17

greetings, busy greeting does not play 15-116

H

Help menu, long pauses when listening to 24-77

hostname entered does not match the remote site certificate 20-39

I

IMAP client, messages not received 17-18

IMAP email access to Connection

overview 17-17

with LDAP configured 17-18

without LDAP configured 17-17

integration

call control 9-70

calls not answered 9-81

calls not transferred to the correct greeting 15-113

calls to Cisco Unity Connection fail 9-70

Check Telephony Configuration test 9-69

Cisco Unified CM authentication or encryption 9-77

Cisco Unified CM through SCCP or SIP trunk 9-77

IP address, changing for Cisco Unified CM server 9-73

not answering calls 9-71

not answering some calls 9-71

port do not register 9-73, 9-75

ports repeatedly disconnect 9-73, 9-75

Remote Port Status Monitor 9-69

intersite networking, linking sites 20-38, 21-60

K

key mapping problems 24-76

key presses (touchtones) 14-109

L

language (English-United States) unavailable 12-99

license, troubleshooting 12-99

M

mailboxes, warnings about full 16-119

Media Master

and phone device 30-120, 30-121

Apple Safari 30-119

display problems 30-118

Microsoft Internet Explorer 30-119

Mozilla Firefox 30-120

opening a file that is saved on a workstation 30-122

phone device ringing 30-121

MeetingPlace, accessing calendar information 6-38

MeetingPlace Express, accessing calendar information 6-38

message delivery problems 7-55, 17-20

message notifications

devices added are triggered at all hours 22-73

intermittent failure 22-72

missed attempts 22-67

nonfunctional 22-69

port configuration 22-65

repeat notifications 22-68

slow for a user 22-66

slow for multiple users 22-64

SMS 22-72

SMTP 22-72

messages

addressing 19-35

delayed 16-120

disappearing 16-120

intrasite or intersite networking, not received 20-46

intrasite or intersite networking, replies not delivered 20-46

limited to 30 seconds 12-99

networked message transport 20-45

received in email account 7-55, 17-20

recordings limited to 30 seconds 16-123

undeliverable 16-120

VPIM, incoming not received 20-47

VPIM, outgoing not received 20-47

Messaging Assistant

access problems 14-112

saving changes, problems 14-112

Messaging Inbox

access problems 14-112

saving changes, problems 14-112

Microsoft Internet Explorer, configuring for Media Master 30-119

Mozilla Firefox, configuring for Media Master 30-120

MWIs

causes for turning on and off 10-85

configuring port memory 10-89

delay turning on or off 10-90

deleting MWI ports when port memory is used 10-89

do not turn on or off 10-86

message count not given on the phone 10-91

synchronizing 10-88

turn on but not off 10-88

when to synchronize 10-88

N

networking, intersite

Cisco Unity users unable to address messages 20-43

directory synchronization problems between a Connection site and a Cisco Unity site 20-51

directory synchronization problems between two Connection sites 20-50

failed to assess the current network size 20-39, 20-40

hostname entered does not match the remote site certificate 20-39

linking sites 20-38, 21-60

specified location is already part of the network 20-40

unable to contact the remote site 20-38

networking, intrasite

automatic replication stalled 20-49

directory synchronization problems 20-48

manual replication stalled 20-49

push and pull replication status mismatch 20-49

USN mismatch 20-48

networking, intrasite or intersite

addressing messages 20-41

Connection users unable to address messages 20-41

cross-server sign-in and transfer problems 20-53

message transport 20-45

message transport problems 20-46

replies to messages sent by remote senders not delivered 20-46

nondelivery receipts 23-74

P

passwords, effect that changing has on IMAP email client access to Connection 17-17

personal call transfer rules

access problems 14-112

access to calendar information 6-43, 7-64

call behavior, inconsistent 26-95

call holding unavailable 26-89

call looping during rule processing 26-95

call screening unavailable 26-89

Call Transfer Rule Tester, using 26-90

conditions related to meetings 26-91

destinations 26-89

destinations, editing prepopulated 26-89

performance counters 26-96

phone menu options 26-94

rule set failure 26-90

rules without a "from" condition, creating 26-90

saving changes, problems 14-112

settings unavailable 12-99, 26-88

Transfer All rule, failure 26-93

voice-recognition conversation problems 26-94

phone system integration

call control 9-70

calls not answered 9-81

calls not transferred to the correct greeting 15-113

calls to Cisco Unity Connection fail 9-70

Check Telephony Configuration test 9-69

Cisco Unified CM authentication or encryption 9-77

Cisco Unified CM through SCCP or SIP trunk 9-77

configuration for Phone View 31-125

IP address, changing for Cisco Unified CM server 9-73

not answering calls 9-71

not answering some calls 9-71

ports do not register 9-73, 9-75

ports repeatedly disconnect 9-73, 9-75

Remote Port Status Monitor 9-69

Phone View

application user configuration 31-124

phone system integration configuration 31-125

traces 31-126

user phone configuration 31-125

ports, troubleshooting when Cisco Unified CM authentication or encryption is configured 9-77

prompts, garbled or jitter 11-95

R

reconfiguring MWI ports when port memory is used 10-89

recordings

garbled audio stream 11-94

low volume 11-96

Remote Administration Tools 3-20

Remote Port Status Monitor 3-20

reorder tone, user hears when answering call from Connection 15-117

reports

Connection Reports Harvester Service, confirming 4-23

data collection cycle, adjusting 4-24

no data appears 4-23

S

security alerts, managing when using SSL connections 14-111

single inbox 7-45

slow delivery of messages 16-120

SMS notifications 22-72

SMTP notifications 22-72

SNMP

Connection SNMP Agent 32-129

SNMP community string 32-129

SNMP Master Agent 32-128

traces 32-129

specified location is already part of the network 20-40

SpeechView

basic configuration settings 18-26

confirming services 18-29

proxy server issues 18-27

SMTP configuration, verifying 18-29

task list for troubleshooting 18-26

transcription notifications 18-28, 18-31

transcription service configuration 18-27

user expectation issues 18-28

T

Task Management tool, accessing 3-18

Tomcat, verifying service started 27-102, 28-109

traces

accessing emails in an external message store 2-5

audio 2-4, 2-9

audio quality 11-97

backing up and restoring 2-14

calendar integration 2-4

call issues 2-9

call issues (micro traces) 2-4

Cisco Unified Serviceability traces for selected problems 2-13

Cisco Unity Connection Serviceability 2-10

Cisco Unity Connection Serviceability macro traces for selected problems 2-9

Cisco Unity Connection Serviceability micro traces for selected problems 2-4

client issues 2-9

client issues (micro traces) 2-4

Connection cluster 2-5

conversations 2-10

digital networking 2-11

enabling 2-11, 2-14

external services 2-4, 2-5, 2-7, 2-8

fax 2-5

LDAP 2-6, 2-14

messages 2-6, 2-10

MWIs 2-11

networking 2-7, 2-11

personal call transfer rules 2-7

personal call transfer rules, access to calendar information 6-43, 7-64

Phone View 2-8, 31-126

reports 2-8

restoring and backing up 2-14

RSS feeds 2-8

SNMP 2-8, 32-129

SpeechView, Transcriptions 2-8

startup issues 2-11

Test button (external service diagnostic tool) 6-43

Test button (external services and external service accounts) 2-8

Text to Speech 2-11

use for viewing WAV filenames 24-77

viewing trace logs 2-11, 2-14

VMREST 2-8

VPIM 2-7, 2-11

web application sign-in 2-14

Web Inbox 2-8

U

unable to contact the remote site 20-38

undeliverable messages 16-120

unified messaging 7-45, 8-65

user phone configuration for Phone View 31-125

users, locating

during message addressing 19-35

in a directory handler 19-34

utilities and tools

Cisco Unified Serviceability 3-19

Cisco Voice Technology Group Subscription Tool 3-19

Connection Serviceability 3-18

Grammar Statistics 3-17

Remote Port Status Monitor 3-20

RTMT 3-19

Task Management 3-18

utterance captures, using to diagnose voice-recognition problems 25-84

V

ViewMail for Outlook

collecting diagnostics 17-23

form does not appear 17-22

voice messaging ports, troubleshooting when Cisco Unified CM authentication or encryption is configured 9-77

voice-recognition conversation

confirmation confidence setting 25-83

Grammar Statistics tool 3-17

service not available 25-81

usernames not recognized 25-81

users hear phone keypad (touchtone) conversation 25-80

using diagnostic traces 25-83

using the Remote Port Status Monitor 25-85

using utterance captures 25-84

voice commands not recognized 25-82

VPIM

incoming messages not received 20-47

outgoing messages not received 20-47

users unable to address messages to specific recipients 20-44

users unable to blind address messages 20-45

W

WAV file, determining which is played 24-77

Web Inbox

Apache Tomcat errors 28-106

error messages 28-105

locked user account 28-105, 29-113

No messages displayed 28-108, 28-110

Sent messages not displayed 28-109

sign-in account errors 28-106, 29-115

Tomcat service, verifying 28-109

Unresponsive Flash Player dialog box 28-108