Table Of Contents
Setting Up a Mitel SX-2000 Digital PIMG Integration with Cisco Unity Connection
Task List to Create the Integration with the Mitel SX-2000 PIMG Phone System
Requirements
Programming the Mitel SX-2000 PIMG Phone System for Integrating with Cisco Unity Connection
Setting Up the Digital Mitel PIMG Units
Creating a New Integration with the Mitel SX-2000 Phone System
Setting Up a Mitel SX-2000 Digital PIMG Integration with Cisco Unity Connection
For detailed instructions for setting up a Mitel SX-2000 digital PIMG integration with Cisco Unity Connection, see the following sections in this chapter:
•
Task List to Create the Integration with the Mitel SX-2000 PIMG Phone System
•Requirements
•Programming the Mitel SX-2000 PIMG Phone System for Integrating with Cisco Unity Connection
•Setting Up the Digital Mitel PIMG Units
•Creating a New Integration with the Mitel SX-2000 Phone System
Task List to Create the Integration with the Mitel SX-2000 PIMG Phone System
Before doing the following tasks to integrate Cisco Unity Connection with the Mitel SX-2000 phone system by using PIMG units (media gateways), confirm that the Cisco Unity Connection server is ready for the integration by completing the applicable tasks in the Cisco Unity Connection Installation Guide.
1. Review the system and equipment requirements to confirm that all phone system and Cisco Unity Connection server requirements have been met. See the "Requirements" section.
2. Plan how the voice messaging ports will be used by Cisco Unity Connection. See Chapter 2 "Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Connection."
3. Program the Mitel SX-2000 phone system and extensions. See the "Programming the Mitel SX-2000 PIMG Phone System for Integrating with Cisco Unity Connection" section.
4. Set up the PIMG units. See the "Setting Up the Digital Mitel PIMG Units" section.
5. Create the integration. See the "Creating a New Integration with the Mitel SX-2000 Phone System" section.
6. Test the integration. See Chapter 14 "Testing the Integration."
7. If this integration is a second or subsequent integration, add the applicable new user templates for the new phone system. See Chapter 15 "Adding New User Templates for Multiple Integrations."
Requirements
The Mitel SX-2000 integration supports configurations of the following components:
Phone System
•Mitel SX-2000.
•One or more of the applicable PIMG units. For details, see Chapter 1 "Introduction."
•The voice messaging ports in the phone system connected by digital lines to the ports on the PIMG units.
To simplify troubleshooting, we recommend that you connect the voice messaging ports on the phone system to the ports on the PIMG units in a planned manner. For example, connect the first phone system voice messaging port to the first port on the first PIMG unit, connect the second phone system voice messaging port to the second port on the first PIMG unit, and so on. Alternatively, if you have multiple PIMG units, you can reduce answer times in the event of a PIMG unit failure by connecting the phone system ports to the PIMG units in a round-robin fashion. For example, connect the first phone system voice messaging port to the first port on the first PIMG unit, connect the second phone system voice messaging port to the first port on the second PIMG unit, and so on.
•The PIMG units connected to the same LAN or WAN that Cisco Unity Connection is connected to.
•If the PIMG units connect to a WAN, the requirements for the WAN network connections are:
–For G.729a codec formatting, a minimum of 32.76 Kbps guaranteed bandwidth for each voice messaging port.
–For G.711 codec formatting, a minimum of 91.56 Kbps guaranteed bandwidth for each voice messaging port.
–No network devices that implement network address translation (NAT).
–A maximum 200 ms one-way network latency.
•The phone system ready for the integration, as described in the documentation for the phone system.
Cisco Unity Connection Server
•Cisco Unity Connection installed and ready for the integration, as described in the Cisco Unity Connection Installation Guide at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.
•A license that enables the applicable number of voice messaging ports.
Centralized Voice Messaging
Cisco Unity Connection supports centralized voice messaging through the phone system, which supports various inter-phone system networking protocols including proprietary protocols such as Avaya DCS, Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. Note that centralized voice messaging is a function of the phone system and its inter-phone system networking, not voicemail. Connection will support centralized voice messaging as long as the phone system and its inter-phone system networking are properly configured. For details, see the "Centralized Voice Messaging" section in the "Integrating Cisco Unity Connection with the Phone System" chapter of the Cisco Unity Design Guide Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdgx.html.
Programming the Mitel SX-2000 PIMG Phone System for Integrating with Cisco Unity Connection
The following programming instructions are provided as an example only. The specific programming for your phone system may vary depending on its configuration.
Caution In programming the phone system, do not send calls to voice messaging ports in Cisco Unity Connection that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Send MWI Requests, do not send calls to it.
To Program the Mitel SX-2000 Phone System
Step 1 On the phone system console, go to the Main Forms screen, and select Multiline Set Forms.
Step 2 On the Multiline Set Forms screen, select Multiline Set Assignment.
Step 3 On the Multiline Set Assignment screen, select DNI Circuit Assignment.
Step 4 On the DNI Circuit Assignment screen, enter the following options.
Table 7-1 DNI Circuit Assignment Options
Field
|
Setting
|
Cabinet
|
Enter 2.
|
Shelf
|
Enter 1.
|
Slot
|
Enter 7.
|
Circuit
|
Enter 4.
|
Card Type
|
Select DNI Line.
|
Device Type: Channel #1
|
Select Superset 430.
|
Step 5 Return to the Multiline Set Forms screen.
Step 6 On the Multiline Set Forms screen, select Multiline Set Key Assignment.
Step 7 On the Multiline Set Key Assignment screen, enter the following options.
Table 7-2 Multiline Set Key Assignment Options
Field
|
Setting
|
Prime Directory Number
|
Enter the first directory number.
|
Key Number: 2
|
Select not assigned.
|
Key Number: 3
|
Select not assigned.
|
Key Number: 4
|
Select not assigned.
|
Key Number: 5
|
Select not assigned.
|
Key Number: 6
|
Select not assigned.
|
Key Number: 7
|
Select not assigned.
|
Key Number: 8
|
Select not assigned.
|
Key Number: 9
|
Select not assigned.
|
Key Number: 10
|
Select not assigned.
|
Key Number: 11
|
Select not assigned.
|
Step 8 Return to the Form Groups screen.
Step 9 On the Form Groups screen, select Group Forms.
Step 10 On the Group Forms screen, select Hunt Group Assignment.
Step 11 On the Hunt Group Assignment screen, enter the following options.
Table 7-3 Hunt Group Assignment Options
Field
|
Setting
|
Pilot Number
|
Enter the pilot number for Cisco Unity Connection.
|
Name
|
Enter IP gateway hunt.
|
Hunt Mode
|
Select the hunt mode that you want to use. For example, select "Circular."
|
Step 12 In the Hunt Group Assignment table of the Hunt Group Assignment screen, assign the directory number for each port on the PIMG units connected to the phone system as follows.
Table 7-4 Hunt Group Assignment Table
Member
|
Directory Number
|
Name
|
1
|
<the prime directory number>
|
Enter IP gateway Port 1.
|
2
|
<the second directory number>
|
Enter IP gateway Port 2.
|
3
|
<the third directory number>
|
Enter IP gateway Port 3.
|
4
|
<the next directory number>
|
Enter IP gateway Port 4.
|
5
|
<the next directory number>
|
Enter IP gateway Port 5.
|
6
|
<the next directory number>
|
Enter IP gateway Port 6.
|
7
|
<the next directory number>
|
Enter IP gateway Port 7.
|
8
|
<the next directory number>
|
Enter IP gateway Port 8.
|
.
.
.
|
<additional directory numbers>
|
.
.
.
|
<last member>
|
<the last directory number>
|
Enter IP gateway Port <n>.
|
Setting Up the Digital Mitel PIMG Units
Do the following procedures to set up the digital Mitel PIMG units that are connected to the Mitel SX-2000 phone system.
These procedures require that the following tasks have already been completed:
•The phone system is connected to the digital Mitel PIMG units by using digital lines.
•The PIMG units are ready to be connected to the LAN or WAN.
•The PIMG units are connected to a power source.
Fields that are not mentioned in the following procedures must keep their default values. For the default values of all fields, see the manufacturer documentation for the PIMG units.
To Download the PIMG Firmware Update Files for Digital Mitel PIMG Units
Step 1 On a Windows workstation with a high-speed Internet connection that will have access to the PIMG units, go to the Voice and Unified Communications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.
Note To access the software download page, you must be signed in to Cisco.com as a registered user.
This procedure describes the steps when using Internet Explorer as your web browser. If you are using a different web browser, the steps may differ.
Step 2 In the tree control on the Downloads page, expand Unified Communications Applications > Voice Mail and Unified Messaging > Cisco Unity, and select Cisco Unity Telephony Integration.
Step 3 On the Log In page, enter your username and password, then select Log In.
Step 4 On the Select a Release page, under Latest Releases, select the most recent release.
Step 5 In the right column, select the version of the firmware for digital Mitel PIMG units.
Step 6 On the Download Image page, select Download.
Step 7 On the Supporting Document(s) page, select Agree.
Step 8 In the File Download dialog box, select Save.
Step 9 In the Save As dialog box, browse to the Windows workstation that will have access the PIMG units, browse to a directory where you want to save the file, and select Save.
Step 10 In the Download Complete dialog box, select Open. The window for extracting the PIMG firmware update files appears.
Step 11 Select Extract.
Step 12 In the Extract dialog box, browse to the directory where you want the extracted files, and select Extract.
Step 13 Close the window for the extracting application.
Revised May 4, 2010
To Set Up the Digital Mitel PIMG Units (Firmware Version 6.x)
Step 1 On the Windows workstation, add a temporary route to enable access to the PIMG units.
a. On the Windows Start menu, select Run.
b. Enter cmd, and press Enter. The Command Prompt window appears.
c. At the command prompt, enter route add 10.12.13.74 <IP Address of Workstation>, and press Enter.
For example, if the IP address of the workstation is 198.1.3.25, enter "route add 10.12.13.74<space>198.1.3.25" in the Command Prompt window.
d. Close the Command Prompt window.
Step 2 Connect a PIMG unit to the network.
Step 3 In the web browser, go to http://10.12.13.74.
Step 4 To sign in, enter the following case-sensitive settings.
Table 7-5 Sign-in Settings
Field
|
Setting
|
Username
|
Enter admin.
|
Password
|
Enter IpodAdmin.
|
Step 5 Select OK.
Step 6 On the System menu, select Upgrade.
Step 7 On the Upgrade page, select Browse.
Step 8 In the Choose File dialog box, browse to the directory on the Windows workstation that has the extracted PIMG firmware update files.
Step 9 Select Mtl_<xx>.app (where <xx> is multiple digits), and select Open.
Step 10 On the Upgrade page, select Install File.
Step 11 After the file is installed, a message prompting you to restart the PIMG unit appears. Select Cancel.
Caution Do not restart the PIMG unit until you are instructed to do so later in this procedure, even if the file installation fails. Restarting the PIMG unit at this step may prevent the PIMG unit from functioning correctly.
Step 12 Repeat Step 6 through Step 11 for each of the following files:
•Mtl_<xx>.fsh
•Run<xx>FskEcho.dsp
•Mtl<xx>.lca
Step 13 On the Configuration menu, select Import/Export.
Step 14 On the Import/Export page, select Browse.
Step 15 In the Choose File dialog box, browse to the file MTLDNI_Cfg_Mitel.ini.
Step 16 Select MTLDNI_Cfg_Mitel.ini, and select Open.
Step 17 On the Import/Export page, select Import File.
Step 18 After the file is imported, a message prompting you to restart the PIMG unit appears. Select OK.
Step 19 In the web browser, go to http://10.12.13.74.
Step 20 To sign in, enter the following case-sensitive settings.
Table 7-6 Sign-in Settings
Field
|
Setting
|
Username
|
Enter admin.
|
Password
|
Enter IpodAdmin.
|
Step 21 Select OK.
Step 22 If your Cisco Unity Connection system must have an RTP port range of 16384 to 32767, do the following substeps. Otherwise, continue to Step 23.
Caution You must set the RTP port range for the PIMG units if your system uses an RTP port range of 16384 to 32767. Otherwise, Cisco Unity Connection will not be able to answer calls, and callers will hear ringing or silence.
Note The default RTP port range for PIMG units is 49000 to 50000. Some Cisco Unity Connection configurations require a different RTP port range.
a. On the Configuration menu, select Import/Export.
b. On the Import/Export page, under Export Files, select Export All Settings.
c. In the File Download dialog box, select Save.
d. In the Save As dialog box, browse to the Windows workstation that has access to the PIMG units, browse to a directory where you want to save the file, and select Save.
e. In the Download Complete dialog box, select Open. Notepad opens the file Config.ini that you saved.
f. Locate the line with the following parameter:
g. Change the value of the parameter to 16384 so that the line reads as follows:
h. Locate the line with the following parameter:
i. Change the value of the parameter to 32767 so that the line reads as follows:
j. Save the file, and exit Notepad.
k. On the Configuration menu of the PIMG unit, select Import/Export.
l. On the Import/Export page, under Browse for Import File, select Browse.
m. In the Choose File dialog box, browse to the file Config.ini that you saved.
n. Select Config.ini, and select Open.
o. On the Import/Export page, select Import File.
p. When prompted to restart the PIMG unit, select OK.
q. When the PIMG unit has restarted, in the web browser, go to http://10.12.13.74.
r. To sign in, enter the following case-sensitive settings.
Table 7-7 Sign-in Settings
Field
|
Setting
|
Username
|
Enter admin.
|
Password
|
Enter IpodAdmin.
|
s. Select OK.
Step 23 On the System menu, select Password.
Step 24 On the Change Password page, enter the following settings.
Table 7-8 Change Password Page Settings
Field
|
Setting
|
Old Password
|
Enter IpodAdmin.
(This setting is case sensitive.)
|
New Password
|
Enter your new password.
(This setting is case sensitive.)
|
Confirm Password
|
Enter your new password.
(This setting is case sensitive.)
|
Step 25 Select Change.
Step 26 On the Configuration menu, select Routing Table.
Step 27 On the Routing Table page, under Router Configuration, select VoIP Host Groups.
Step 28 Under VoIP Host Groups, enter the following settings for the first VoIP Host Group.
Table 7-9 First VoIP Host Group Settings
Field
|
Settings
|
Name
|
Accept the default or enter another descriptive name of the VoIP host group.
|
Load-Balanced
|
(Cisco Unity Connection without a cluster) Select False.
(Cisco Unity Connection with a cluster configured) Select False.
|
Fault-Tolerant
|
(Cisco Unity Connection without a cluster) Select False.
(Cisco Unity Connection with a cluster configured) Select True.
|
Step 29 For Cisco Unity Connection without a cluster, under Host List, enter the host name or IP address of the Cisco Unity Connection server and the server port in the format <host name or IP address>:5060.
For Cisco Unity Connection with a cluster configured, under Host List, enter the host name or IP address of the subscriber Cisco Unity Connection server (the second Cisco Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.
Step 30 For Cisco Unity Connection without a cluster, continue to Step 32. For Cisco Unity Connection with a cluster configured, select Add Host.
Step 31 In the second field, enter the host name or IP address of the publisher Cisco Unity Connection server (the first Cisco Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.
Caution Do not add a third host under Host List or a second host group under VoIP Host Groups. Otherwise, the Cisco Unity Connection cluster may not function correctly.
Step 32 Select Submit.
Step 33 Under Router Configuration, select TDM Trunk Groups.
Step 34 Under TDM Trunk Groups, select Add Trunk Group.
Step 35 Under TDM Trunk Groups, enter the following settings for the first TDM trunk group.
Table 7-10 First TDM Trunk Group Settings (Inbound Calls)
Field
|
Settings
|
Name
|
Enter Inbound_PBX_Calls or another unique name.
This TDM trunk group will handle all incoming calls from the phone system.
|
Selection Direction
|
Select Ascending.
|
Selection Mode
|
Select Linear.
|
Port/Channel Content
|
Enter the numbers of the PIMG ports that will handle inbound calls. For example, enter "*" for all PIMG ports, or enter "1-6" for the first six PIMG ports.
|
Step 36 Under TDM Trunk Groups, select Add Trunk Group.
Step 37 Enter the following settings for the second TDM trunk group.
Table 7-11 Second TDM Trunk Group Settings (MWIs)
Field
|
Settings
|
Name
|
Enter MWIs or another unique name.
This TDM trunk group will handle outbound MWI calls (where applicable).
|
Selection Direction
|
Select Ascending.
|
Selection Mode
|
Select Cyclic.
|
Port/Channel Content
|
Enter the numbers of the PIMG ports that will MWIs. For example, enter "*" for all PIMG ports, or enter "7,8" for the last two PIMG ports.
|
Step 38 Under TDM Trunk Groups, select Add Trunk Group.
Step 39 Enter the following settings for the third TDM trunk group.
Table 7-12 Third TDM Trunk Group Settings (Outbound Calls)
Field
|
Settings
|
Name
|
Enter Outbound_PBX_Calls or another unique name.
This TDM trunk group will handle all outbound calls from Cisco Unity Connection.
|
Selection Direction
|
Select Descending.
|
Selection Mode
|
Select Linear.
|
Port/Channel Content
|
Enter * for all channels in all ports.
Enter the numbers of the PIMG ports that will handle outbound (dialout) calls. For example, enter "*" for all PIMG ports, or enter "7,8" for the last two PIMG ports.
|
Step 40 Select Submit.
Step 41 Under Router Configuration, select Inbound VoIP Rules.
Step 42 Under Inbound VoIP Rules, uncheck the Enabled check box for the default rule.
Step 43 Select Add Rule.
Step 44 Under Inbound VoIP Rules, enter the following settings for the first new inbound VoIP rule.
Table 7-13 First New Inbound VoIP Rule Settings (MWIs)
Field
|
Settings
|
Enable
|
Check this check box.
|
Rule Label
|
Enter MWI_Calls or another name.
This inbound VoIP rule will handle all MWI calls from Cisco Unity Connection.
|
Request Type
|
Select Message.
|
Originating VoIP Host Address
|
Enter *.
|
Step 45 Under Inbound VoIP Request Matching, enter the following settings.
Caution The rule that you created in
Step 44 must be selected. Otherwise, any changes you make will apply to another rule.
Table 7-14 Inbound VoIP Request Matching Settings
Field
|
Settings
|
Calling Number
|
Enter *.
|
Calling Name
|
Enter *.
|
Called Number
|
Enter *.
|
Called Name
|
Enter *.
|
Redirect Number
|
Enter *.
|
Redirect Name
|
Enter *.
|
Step 46 Under Outbound Routes, enter the following settings.
Caution The rule that you created in
Step 44 must be selected. Otherwise, any changes you make will apply to another rule.
Table 7-15 Outbound Routes Settings
Field
|
Settings
|
Device Selection
|
Outbound Destination
|
Select TDM.
|
Trunk Group
|
Select the name of the TDM trunk group that you created for MWIs in Step 37. For example, select "MWIs."
|
CPID Manipulation
|
Calling Number
|
Enter S.
|
Calling Name
|
Enter S.
|
Called Number
|
Enter D.
|
Called Name
|
Enter D.
|
Redirect Number
|
Enter R.
|
Redirect Name
|
Enter R.
|
Select Primary/Alternate Route
|
Primary
|
Select Primary.
|
Step 47 Under Inbound VoIP Rules, select Add Rule.
Step 48 Under Inbound VoIP Rules, enter the following settings for the second new inbound VoIP rule.
Table 7-16 Second New Inbound VoIP Rule Settings (Outbound Calls)
Field
|
Settings
|
Enable
|
Check this check box.
|
Rule Label
|
Enter Outbound_UC_Calls or another name.
This inbound VoIP rule will handle all outbound calls from Cisco Unity Connection.
|
Request Type
|
Select Call.
|
Originating VoIP Host Address
|
Enter *.
|
Step 49 Under Inbound VoIP Request Matching, enter the following settings.
Caution The rule that you created in
Step 48 must be selected. Otherwise, any changes you make will apply to another rule.
Table 7-17 Inbound VoIP Request Matching Settings
Field
|
Settings
|
Calling Number
|
Enter *.
|
Calling Name
|
Enter *.
|
Called Number
|
Enter *.
|
Called Name
|
Enter *.
|
Redirect Number
|
Enter *.
|
Redirect Name
|
Enter *.
|
Step 50 Under Outbound Routes, enter the following settings.
Caution The rule that you created in
Step 48 must be selected. Otherwise, any changes you make will apply to another rule.
Table 7-18 Outbound Routes Settings
Field
|
Settings
|
Device Selection
|
Outbound Destination
|
Select TDM.
|
Trunk Group
|
Select the name of the TDM trunk group that you created for outbound calls in Step 39. For example, select "Outbound_PBX_Calls."
|
CPID Manipulation
|
Calling Number
|
Enter S.
|
Calling Name
|
Enter S.
|
Called Number
|
Enter D.
|
Called Name
|
Enter D.
|
Redirect Number
|
Enter R.
|
Redirect Name
|
Enter R.
|
Select Primary/Alternate Route
|
Primary
|
Select Primary.
|
Step 51 Select Submit.
Step 52 Under Router Configuration, select Inbound TDM Rules.
Step 53 Under Inbound TDM Rules, enter the following settings for the first inbound TDM rule.
Table 7-19 First Inbound TDM Rule Settings
Field
|
Settings
|
Enable
|
Check this check box.
|
Rule Label
|
Enter Inbound_Rule_1 or another name.
This inbound TDM rule will handle all incoming calls from the phone system.
|
Request Type
|
Select Call.
|
Trunk Group
|
Select the name of the TDM trunk group that you created for incoming calls from the phone system in Step 35. For example, select "Inbound_PBX_Calls."
|
Step 54 Under Inbound TDM Request Matching, enter the following settings.
Caution The rule that you created in
Step 53 must be selected. Otherwise, any changes you make will apply to another rule.
Table 7-20 Inbound TDM Request Matching Settings
Field
|
Settings
|
Calling Number
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Calling Name
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Called Number
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Called Name
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Redirect Number
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Redirect Name
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Step 55 Under Outbound Routes, enter the following settings.
Caution The rule that you created in
Step 53 must be selected. Otherwise, any changes you make will apply to another rule.
Table 7-21 Outbound Routes Settings
Field
|
Settings
|
Device Selection
|
Outbound Destination
|
Select VoIP.
|
Host Group
|
Select the name of the VoIP host group that you created for Cisco Unity Connection in Step 28.
|
CPID Manipulation
|
Calling Number
|
Enter S.
|
Calling Name
|
Enter S.
|
Called Number
|
Enter D.
|
Called Name
|
Enter D.
|
Redirect Number
|
Enter R.
|
Redirect Name
|
Enter R.
|
Select Primary/Alternate Route
|
Primary
|
Select Primary.
|
Step 56 If you want to create more Inbound TDM rules, under Inbound TDM Rules, select Add Rule. Otherwise, continue to Step 58.
Step 57 Repeat Step 53 through Step 56 for all remaining inbound TDM rules that you want to create.
Step 58 Select Submit.
Step 59 On the Configuration menu, select TDM > General.
Step 60 On the TDM General Settings page, enter the following settings.
Table 7-22 TDM General Settings Page Settings
Field
|
Settings
|
PCM Coding
|
Select uLaw.
|
Minimum Call Party Delay (ms)
|
Enter 500.
|
Maximum Call Party Delay (ms)
|
Enter 2000.
|
Dial Digit on Time (ms)
|
Enter 100.
|
Dial Inter-Digit Time (ms)
|
Enter 100.
|
Dial Pause Time (ms)
|
Enter 2000.
|
Turn MWI On FAC
|
Enter the code that turns MWIs on.
|
Turn MWI Off FAC
|
Enter the code that turns MWIs off.
|
Outbound Call Connect Timeout (ms)
|
Enter 10000.
|
Wait for Ringback/Connect on Blind Transfer
|
Select Yes.
|
Hunt Group Extension
|
Enter the pilot number of the Cisco Unity Connection voice messaging ports.
|
Step 61 Select Submit.
Step 62 On the Configuration menu, select TDM > Port Enable.
Step 63 On the TDM Port Enabling page, select No for the ports that you want to disable on the PIMG unit.
Step 64 Confirm that Yes is selected for all other ports on the PIMG unit.
Step 65 Select Submit.
Step 66 On the Configuration menu, select VoIP > General.
Step 67 On the VoIP General Settings page, enter the following settings.
Table 7-23 VoIP General Settings Page Settings
Field
|
Setting
|
User-Agent
|
Host and Domain Name
|
Enter the host and domain name of the PIMG unit.
|
Transport Type
|
Select UDP.
|
Call as Domain Name
|
Select No.
|
Invite Expiration (sec)
|
Enter 120.
|
Server
|
DNS Server Address
|
Enter the IP Address of the Domain Name Server that the PIMG unit will use.
|
Registration Server Address
|
Leave this field blank.
|
Registration Server Port
|
Enter 5060.
|
Registration Expiration (sec)
|
Enter 3600.
|
TCP/UDP
|
UDP/TCP Transports Enabled
|
Select Yes.
|
TCP/UDP Server Port
|
Enter 5060.
|
Proxy
|
Primary Proxy Server Address
|
Leave this field blank.
|
Primary Proxy Server Port
|
Not applicable. Leave the default setting.
|
Backup Proxy Server Address
|
Not applicable. Leave the default setting.
|
Backup Proxy Server Port
|
Not applicable. Leave the default setting.
|
Proxy Query Interval
|
Enter 10.
|
Timing
|
T1 Time (ms)
|
Enter 400.
|
T2 Time (ms)
|
Enter 3000.
|
Monitoring
|
Monitor Call Connections
|
Select No.
|
Step 68 Select Submit.
Step 69 On the Configuration menu, select VoIP > Media.
Step 70 On the VoIP Media Settings page, enter the following settings.
Table 7-24 VoIP Media Settings Page Settings
Field
|
Settings
|
Audio
|
Audio Compression
|
Select the preferred codec for audio compression.
|
RTP Digit Relay Mode
|
Select RFC2833.
|
Signaling Digit Relay Mode
|
Select Off.
|
Voice Activity Detection
|
Select Off.
|
Frame Size
|
Select the applicable setting:
•G.711—20
•G.729AB—10
Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.
|
Frames Per Packet
|
Select the applicable setting:
•G.711—1
•G.729AB—2
Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.
|
Step 71 Select Submit.
Step 72 On the Configuration menu, select VoIP > QOS.
Step 73 On the VoIP QOS Configuration page, enter the following settings.
Table 7-25 VoIP QOS Configurative Page Settings
Field
|
Settings
|
Call Control QOS Byte
|
Enter 104.
|
RTP QOS Byte
|
Enter 184.
|
Step 74 Select Submit.
Step 75 On the Configuration menu, select IP.
Step 76 On the IP Settings page, enter the following settings.
Table 7-26 IP Settings Page Settings
Field
|
Settings
|
Client IP Address
|
Enter the new IP address you want to use for the PIMG unit.
(This is the IP address that you enter in Cisco Unity Connection Administration when you create the integration.)
|
Client Subnet Mask
|
Enter the new subnet mask, if the subnet mask is different from the default IP address.
|
Default Network Gateway Address
|
Enter the IP address of the default network gateway router that the PIMG units will use.
|
BOOTP Enabled
|
Select No.
|
Step 77 Select Submit.
Step 78 On the Configuration menu, select Tone Detection.
Step 79 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn Tone Event field, select Busy and do the following substeps to verify that the tone is correct.
a. From a available phone, call a second phone.
b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.
c. From a third phone, dial one of the busy phones.
d. Confirm that you hear a busy tone.
e. Hang up the third phone but leave the handsets for the other two phones off.
Step 80 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 79c. from the third phone.
Step 81 Select Learn.
Step 82 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Error and do the following substeps to verify that the tone is correct.
a. From an available phone, dial an extension that does not exist.
b. Confirm that you hear the reorder or error tone.
c. Hang up the phone.
Step 83 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 82a.
Step 84 Select Learn.
Step 85 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Ringback and do the following substeps to verify that the tone is correct.
a. From an available phone, dial an extension that does exist.
b. Confirm that you hear the ringback tone.
c. Hang up the phone.
Step 86 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 85a.
Step 87 Select Learn.
Step 88 Select Submit.
Step 89 Hang up the phones that you used in Step 79.
Step 90 On the System menu, select Restart.
Step 91 On the Restart page, select Restart Unit Now.
Step 92 Repeat Step 2 through Step 91 on all remaining PIMG units.
Creating a New Integration with the Mitel SX-2000 Phone System
After ensuring that the Mitel SX-2000 phone system, the PIMG units, and Cisco Unity Connection are ready for the integration, do the following procedure to set up the integration and to enter the port settings.
To Create an Integration
Step 1 Sign in to Cisco Unity Connection Administration.
Step 2 In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System.
Step 3 On the Search Phone Systems page, under Display Name, select the name of the default phone system.
Step 4 On the Phone System Basics page, in the Phone System Name field, enter the descriptive name that you want for the phone system.
Step 5 If you want to use this phone system as the default for TRaP connections so that administrators and users without voicemail boxes can record and playback through the phone in Cisco Unity Connection web applications, check the Default TRAP Switch check box. If you want to use another phone system as the default for TRaP connections, uncheck this check box.
Step 6 Select Save.
Step 7 On the Phone System Basics page, in the Related Links drop-down box, select Add Port Group and select Go.
Step 8 On the New Port Group page, enter the applicable settings and select Save.
Table 7-27 Settings for the New Port Group Page
Field
|
Setting
|
Phone System
|
Select the name of the phone system that you entered in Step 4.
|
Create From
|
Select Port Group Template and select SIP to DMG/PIMG/TIMG in the drop-down box.
|
Display Name
|
Enter a descriptive name for the port group. You can accept the default name or enter the name that you want.
|
SIP Security Profile
|
Select 5060.
|
SIP Transport Protocol
|
Select the SIP transport protocol that Cisco Unity Connection will use.
|
IPv4 Address or Host Name (Cisco Unity Connection 8.5 and later)
|
Enter the IP address of the PIMG unit that you are integrating with Cisco Unity Connection.
|
IPv6 Address or Host Name (Cisco Unity Connection 8.5 and later)
|
Do not enter a value in this field. IPv6 is not supported for PIMG integrations.
|
IP Address or Host Name (Cisco Unity Connection 8.0)
|
Enter the IP address of the PIMG unit that you are integrating with Cisco Unity Connection.
|
Port
|
Enter the SIP port of the PIMG unit that Cisco Unity Connection will connect to. We recommend that you use the default setting.
Caution This name must match the setting in the TCP/UDP Server Port field on the Configuration > VoIP > General page of the PIMG unit. Otherwise, the integration will not function correctly.
|
Step 9 In the Related Links drop-down box, select Add Ports and select Go.
Step 10 On the New Port page, enter the following settings and select Save.
Table 7-28 Settings for the New Port Page
Field
|
Considerations
|
Enabled
|
Check this check box.
|
Number of Ports
|
Enter 8.
(If you want to use fewer than eight voice messaging ports, enter the number of voice messaging ports that you want to use on this PIMG unit.)
Note For a Cisco Unity Connection cluster, the Cisco Unity Connection server must have the number of voice messaging ports that are set up on the phone system for the PIMG integration so that this Cisco Unity Connection server can handle all voice messaging traffic for the Cisco Unity Connection cluster if one of the servers stops functioning. For example, if the phone system is set up with 16 voice messaging ports, this Cisco Unity Connection server must have 16 voice messaging ports.
|
Phone System
|
Select the name of the phone system that you entered in Step 4.
|
Port Group
|
Select the name of the port group that you added in Step 8.
|
Step 11 On the Search Ports page, select the display name of the first voice messaging port that you created for this phone system integration.
Note By default, the display names for the voice messaging ports are composed of the port group display name followed by incrementing numbers.
Step 12 On the Port Basics page, set the voice messaging port settings as applicable. The fields in the following table are the ones that you can change.
Table 7-29 Settings for the Voice Messaging Ports
Field
|
Considerations
|
Enabled
|
Check this check box to enable the port. The port is enabled during normal operation.
Uncheck this check box to disable the port. When the port is disabled, calls to the port get a ringing tone but are not answered. Typically, the port is disabled only by the installer during testing.
|
Extension
|
Enter the extension for the port as assigned on the phone system.
|
Answer Calls
|
Check this check box to designate the port for answering calls. These calls can be incoming calls from unidentified callers or from users.
|
Perform Message Notification
|
Check this check box to designate the port for notifying users of messages. Assign Perform Message Notification to the least busy ports.
|
Send MWI Requests
|
Check this check box to designate the port for turning MWIs on and off. Assign Send MWI Requests to the least busy ports.
|
Allow TRAP Connections
|
Check this check box so that users can use the port for recording and playback through the phone in Cisco Unity Connection web applications. Assign Allow TRAP Connections to the least busy ports.
|
Outgoing Hunt Order
|
Enter the priority order in which Cisco Unity Connection will use the ports when dialing out (for example, if the Perform Message Notification, Send MWI Requests, or Allow TRAP Connections check box is checked). The highest numbers are used first. However, when multiple ports have the same Outgoing Hunt Order number, Cisco Unity Connection will use the port that has been idle the longest.
|
Step 13 Select Save.
Step 14 Select Next.
Step 15 Repeat Step 12 through Step 14 for all remaining voice messaging ports for the phone system.
Step 16 In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System.
Step 17 On the Search Phone Systems page, under Display Name, select the name of the phone system that you entered in Step 4.
Step 18 Repeat Step 7 through Step 17 for each remaining PIMG unit that will be integrated with Cisco Unity Connection.
Note Each PIMG unit is connected to one port group with the applicable voice messaging ports. For example, a system that uses five PIMG units requires five port groups, one port group for each PIMG unit.
Step 19 If another phone system integration exists, in Cisco Unity Connection Administration, expand Telephony Integrations, then select Trunk. Otherwise, skip to Step 23.
Step 20 On the Search Phone System Trunks page, on the Phone System Trunk menu, select New Phone System Trunk.
Step 21 On the New Phone System Trunk page, enter the following settings for the phone system trunk and select Save.
Table 7-30 Settings for the Phone System Trunk
Field
|
Setting
|
From Phone System
|
Enter the display name of the phone system that you are creating a trunk for.
|
To Phone System
|
Enter the display name of the previously existing phone system that the trunk will connect to.
|
Trunk Access Code
|
Enter the extra digits that Cisco Unity Connection must dial to transfer calls through the gateway to extensions on the previously existing phone system.
|
Step 22 Repeat Step 20 and Step 21 for all remaining phone system trunks that you want to create.
Step 23 In the Related Links drop-down list, select Check Telephony Configuration and select Go to confirm the phone system integration settings.
If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again.
Step 24 In the Task Execution Results window, select Close.
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