Installation Guide for Cisco Unity Connection Release 7.x - Installing Additional Languages on the Cisco Unity Connection 7.x System [Cisco Unity Connection]

Table Of Contents

Installing Additional Languages on the Cisco Unity Connection 7.x System

Limit on the Number of Languages You Can Install

Task List for Installing Additional Languages to the Connection 7.x System

Confirming that Connection Is Licensed for English-United States

Downloading Language Files for the Connection 7.x System

Installing Languages on the Connection 7.x System

Installing Languages from a DVD

Installing Languages from a Remote Source

Changing Language Settings

Installing Additional Languages on the Cisco Unity Connection 7.x System

This chapter contains the following sections:

•Limit on the Number of Languages You Can Install

•Task List for Installing Additional Languages to the Connection 7.x System

•Confirming that Connection Is Licensed for English-United States

•Downloading Language Files for the Connection 7.x System

•Installing Languages on the Connection 7.x System

•Changing Language Settings

Limit on the Number of Languages You Can Install

Added May 2009

Languages are not licensed, and Connection does not enforce a limit on the number of languages you can install and use. However, the more languages you install, the less hard disk space is available for storing voice messages. Information in the Cisco Unity Connection Supported Platforms List (http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html) on the number of minutes of storage available on each server assumes that you have installed no more than five languages.

Task List for Installing Additional Languages to the Connection 7.x System

Added May 2009

Cisco Unity Connection languages (also known as locales) provide country-specific system prompts, graphical user interface, and text-to-speech functionality. Do the following tasks to download and install languages in addition to English-United States.

1. If you want to use English-United States for the Connection conversation or you want users to be able to create personal call transfer rules, verify that the LicRegionIsUnrestricted license tag is included in the licenses installed on the Connection server. See the "Confirming that Connection Is Licensed for English-United States" section.

2. Download the languages that you want to install. See the "Downloading Language Files for the Connection 7.x System" section.

3. Install the languages that you downloaded in Step 2. See the "Installing Languages on the Connection 7.x System" section.

If Connection clustering is configured, install languages on the publisher server, then install languages on the subscriber server.

4. Change language settings in Cisco Unity Connection Administration. See the "Changing Language Settings" section.

Confirming that Connection Is Licensed for English-United States

Added May 2009

If you want to use English-United States for the Cisco Unity Connection conversation or you want users to be able to create personal call transfer rules, the Connection license must include the license tag LicRegionIsUnrestricted. If your Connection licenses do not include the LicRegionIsUnrestricted tag and you want to use these features, install a license that includes the tag. After you install the license, you must restart Connection. (Licenses without this tag are intended only for use outside the United States.)

If you choose not to install a license that includes the LicRegionIsUnrestricted tag, you must install one or more Connection languages.

Connection demonstration licenses include the LicRegionIsUnrestricted tag, so you can use English-United States on demonstration systems.

To Determine Whether the LicRegionIsUnrestricted License Tag Is Present

Step 1 In Cisco Unity Connection Administration, under System Settings, click Licenses.

Step 2 On the Licenses page, click the name of the first license file.

Step 3 On the View License page, in the File Content box, search for the text "LicRegionIsUnrestricted."

Step 4 If you do not find the text in the first file, search all of the other license files listed on the Licenses page.

Step 5 If "LicRegionIsUnrestricted" does not appear in any of the license files, get a license that contains the tag before you install English-United States language files.

Downloading Language Files for the Connection 7.x System

Added May 2009

To Download Cisco Unity Connection Languages

Step 1 On a computer with a high-speed Internet connection, go to the Voice and Unified Communications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.

Note To access the software download page, you must be logged on to Cisco.com as a registered user.

Step 2 In the tree control on the Downloads page, expand Unified Communications Applications > Voice Mail and Unified Messaging > Cisco Unity Connection, and click the applicable Connection version.

Step 3 On the Select a Software Type page, click Cisco Unity Connection Locale Installer.

Step 4 On the Select a Release page, click the applicable Connection version number, and the download links for languages appear on the right side of the page.

Step 5 Confirm that the computer you are using has sufficient hard disk space for the downloaded files. (The download file sizes appear below the download links.)

The filename for each language is uc-locale-<two-letter language abbreviation>_<two-letter country abbreviation>-<version>.cop.sgn.

Step 6 Click the name of a file to download.

Step 7 On the Download Image page, make note of the MD5 value.

Step 8 Follow the on-screen prompts to complete the download.

Step 9 Repeat Step 6 through Step 8 for each Connection language that you want to install.

Step 10 For each downloaded file, use a checksum generator to confirm that the MD5 checksum matches the checksum that is listed on Cisco.com. If the values do not match, the downloaded file is damaged.

Caution Do not attempt to use a damaged file to install software or the results will be unpredictable. If the MD5 values do not match, download the file again until the value for the downloaded file matches the value listed on Cisco.com.

Free checksum tools are available on the Internet—for example, the Microsoft File Checksum Integrity Verifier utility. The utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.

Step 11 Either copy the downloaded files to an FTP or SFTP server, or burn the files to CDs or DVDs. If you burn discs of the files, note the following considerations:

•Use the Joliet file system, which accommodates filenames up to 64 characters long.

•If the disc-burning application that you are using includes an option to verify the contents of the burned disc, choose that option. This causes the application to compare the contents of the burned disc with the source files.

•Label the discs "Cisco Unity Connection <version> languages."

Step 12 Delete the downloaded files to free disk space.

Installing Languages on the Connection 7.x System

Added May 2009

You can install languages either by using a DVD in the Connection server or by accessing the languages files on a remote source. See the applicable section:

•Installing Languages from a DVD

•Installing Languages from a Remote Source

Installing Languages from a DVD

To install languages from a DVD in the Connection server, do the following procedure.

To Install Languages from a DVD

Step 1 Stop the Connection Conversation Manager and Connection Mixer services:

a. Start Cisco Unity Connection Serviceability.

b. On the Tools menu, click Service Management.

c. Under Critical Services, in the Connection Conversation Manager row, click Stop.

d. Wait for the service to stop.

e. Also under Critical Services, in the Connection Mixer row, click Stop.

f. Wait for the service to stop.

Step 2 Insert the new DVD into the disc drive on the local server that is to be upgraded.

Step 3 Log into Cisco Unified Operating System Administration by entering its URL in a browser:

http://server-name/cmplatform

where server-name is the name or IP address of the server.

Step 4 On the Software Upgrades menu, click Install/Upgrade.

The Software Installation/Upgrade window displays.

Step 5 On the Source list, click DVD/CD.

Step 6 In the Directory field, enter the path to the patch file on the CD or DVD.

If the file is in the root directory, or if you created an ISO image DVD, enter a slash (/) in the Directory field.

Step 7 To continue the upgrade process, click Next.

Step 8 Choose the upgrade version that you want to install, and click Next.

Step 9 Monitor the progress of the download.

Step 10 If you want to install another language, click Install Another, and return to Step 4.

If you do not want to install another language, restart the Connection Conversation Manager and Connection Mixer services:

a. Start Cisco Unity Connection Serviceability.

b. On the Tools menu, click Service Management.

c. Under Critical Services, in the Connection Conversation Manager row, click Start.

d. Wait for the service to start.

e. Also under Critical Services, in the Connection Mixer row, click Start.

f. Wait for the service to start.

Installing Languages from a Remote Source

To upgrade the software from a network location or remote server, use the following procedure.

Note Do not use the browser controls, such as Refresh/Reload, while accessing Cisco Unified Operating System Administration. Instead, use the navigation controls provided by the interface.

To Install Languages from a Remote Source

Step 1 Put the upgrade file on an FTP or SFTP server that the server you are upgrading can access.

Step 2 Stop the Connection Conversation Manager and Connection Mixer services:

a. Start Cisco Unity Connection Serviceability.

b. On the Tools menu, click Service Management.

c. Under Critical Services, in the Connection Conversation Manager row, click Stop.

d. Wait for the service to stop.

e. Also under Critical Services, in the Connection Mixer row, click Stop.

f. Wait for the service to stop.

Step 3 Log into Cisco Unified Operating System Administration by entering its URL in a browser:

http://server-name/cmplatform

where server-name is the name or IP address of the server.

Step 4 On the Software Upgrades menu, click Install/Upgrade.

The Software Installation/Upgrade window displays.

Step 5 In the Source list, click Remote Filesystem.

Step 6 In the Directory field, enter the path to the directory that contains the patch file on the remote system.

If the upgrade file is located on a Linux or Unix server, you must enter a forward slash at the beginning of the directory path. For example, if the upgrade file is in the patches directory, you must enter /patches.

If the upgrade file is located on a Windows server, remember that you are connecting to an FTP or SFTP server, so use the appropriate syntax:

•Begin the path with a forward slash (/) and use forward slashes throughout the path.

•The path must start from the FTP or SFTP root directory on the server, so you cannot enter a Windows absolute path, which starts with a drive letter (for example, C:).

Step 7 In the Server field, enter the server name or IP address.

Step 8 In the User Name field, enter your user name on the remote server.

Step 9 In the User Password field, enter your password on the remote server.

Step 10 In the Transfer Protocol list, click the applicable option.

Step 11 Click Next.

Step 12 Choose the upgrade version that you want to install, and click Next.

Step 13 Monitor the progress of the download.

If you lose your connection with the server or close your browser during the upgrade process, you may see the following message when you try to access the Software Upgrades menu again:

Warning: Another session is installing software, click Assume Control to take over the installation.

If you are sure you want to take over the session, click Assume Control.

If Assume Control does not display, you can also monitor the upgrade with the Real Time Monitoring Tool.

Step 14 If you want to install another language, click Install Another, and return to Step 4.

If you do not want to install another language, restart the Connection Conversation Manager and Connection Mixer services:

a. Start Cisco Unity Connection Serviceability.

b. On the Tools menu, click Service Management.

c. Under Critical Services, in the Connection Conversation Manager row, click Start.

d. Wait for the service to start.

e. Also under Critical Services, in the Connection Mixer row, click Start.

f. Wait for the service to start.

Changing Language Settings

Added May 2009

For information on changing language settings for new languages, see the applicable topics listed in Table 3-1.

Table 3-1 Documentation on Changing Language Settings

Language Settings

Documentation

System prompts for all users

The "Language of System Prompts" section in the "Changing Conversation Settings for All Users" chapter of the System Administration Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag130.html

System prompts for templates, or for one or more individual users

The "Phone Language That Users and Callers Hear" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_mac/guide/7xcucmac040.html

Call handlers

The "Changing Phone Language Settings" section in the "Managing Call Handlers" chapter of the System Administration Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag060.html

Directory handlers

The "Changing Phone Language Settings" section in the "Managing Directory Handlers" chapter of the System Administration Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag070.html

Interview handlers

The "Changing Phone Language Settings" section in the "Managing Interview Handlers" chapter of the System Administration Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag080.html.

Call routing tables

The "Changing Phone Language Settings" section in the "Managing Call Routing Tables" chapter of the System Administration Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag090.html