Compatibility Matrix for Cisco Unified Communications Manager and IM and Presence Service, Release 10.x
Revision History
|
Date |
Changes |
|---|---|
|
December 2, 2016 |
Restructured information about supported upgrade paths. Supported upgrade paths are now listed according to whether the currently installed software is running on a physical server or on a virtual server. The new tables also list the supported upgrade or migration method available for each path. See the following topics: |
|
April 12, 2018 |
Applied the following updates:
|
|
April 20, 2018 |
Removed AOL as supported integration as AOL has removed support for AOL Instant Messenger. |
|
January 16, 2020 |
Added supported versions and version requirements |
About this Guide
This guide contains compatibility information for Cisco Unified Communications Manager and the IM and Presence Service 10.x releases, including 10.0(1), 10.5(1), 10.5(2), and subsequent SU releases.
Supported Versions
The following table lists supported versions for Release 10.5(2) and 10.5(2) SU releases.
|
Supported Versions for 10.5(2) |
|---|
|
Cisco Unified Communications Manager 10.5(2) Versions
|
|
IM and Presence Service 10.5(2) Versions:
|
Supported Versions for 10.5(1)
The following table contains supported versions for Release 10.5(1) and 10.5(1) SU releases.
|
Supported Versions for 10.5(1) |
|---|
|
Cisco Unified Communications Manager 10.5(1) Versions
|
|
IM and Presence Service 10.5(1) Versions
|
Supported Versions for 10.0(1)
The following table contains supported versions for Release 10.0(1) and 10.0(1) SU releases.
|
Supported Versions for 10.0(1) |
|---|
|
Cisco Unified Communications Manager 10.0(1) Versions
|
|
IM and Presence Service 10.0(1) Versions
|
Version Requirements
All servers in a cluster must run the same release of Unified Communications Manager. The only exception is during a cluster software upgrade, during which a temporary mismatch is allowed.
If you are installing IM and Presence nodes, the software version of the first IM and Presence node (the IM and Presence database publisher node) must match the first three numbers of the software version installed on the Unified Communications Manager publisher node. For example, IM and Presence Service software version 10.0.1.10000-1 is compatible with Unified Communications Manager software version 10.0.1.30000-2. Refer to the following table for sample Unified Communications Manager versions and IM and Presence Service versions that are compatible. The bolded numbers must match.
|
Sample Unified Communications Manager Version |
Example of Compatible IM and Presence Service Version |
|---|---|
|
10.0.1.30000-2 |
10.0.1.10000-1 |
|
10.5.1.10000-7 |
10.5.1.10000-9 |
|
10.5.2.10000-5 |
10.5.2.10000-9 |
After you install the first IM and Presence node, the software version of any IM and Presence subscriber nodes that you install must match all five version numbers of the first IM and Presence node. For example, if the IM and Presence database publisher node is at version 10.0.1.10000-1, then all IM and Presence subscriber nodes must also be 10.0.1.10000-1.
Information About Releases
Notes About Engineering Specials (ESs), Service Updates (SUs), And Windows Service Release (SR) Upgrades
If you run a Linux or Windows Engineering Special (ES), a Service Update (SU), or a Windows Service Release (SR) for any version listed in the “Direct upgrade” tables, you can also upgrade to the target version for that section.
If you install an ES, it may contain fixes that are not included in newer releases. For example, a fix in the latest 10.5(1)es, 10.5(1.32xx-x), may not be included in 10.5(2x) because the fix was not available prior to the release of 10.5(2x). In this example, a later ES on the 10.5(2x) branch may be required to retain the same fixes.
Restricted and Unrestricted
Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence Service are available in both US Export Restricted and US Export Unrestricted (UNRST). The Restricted version contains full encryption capabilities. The Unrestricted version contains fewer encryption capabilities.
The US Export Restricted release has always been available from Cisco. A sample file name for US Export Restricted would be UCSInstall_UCOS_#.#.#.#####-#.sgn.iso.
The US Export Unrestricted UNRST release complies with import /export restrictions to various countries and is available in limited markets. A sample file name for US Export Unrestricted would be UCSInstall_UCOS_UNRST_#.#.#.#####-#.sgn.iso.
UNRST releases support fewer encryption capabilities and are classified as US export unrestricted. UNRST releases are intended for customers for which US Export and/or Foreign Import Encryption Regulations apply.
 Note |
Once installed, UNRST releases can never be converted or upgraded to releases which support full encryption capabilities |
Long-Life Releases
Long-Life Releases are the final planned releases on a major train and will be the last releases to go End-of-Support on a major train. Customers planning to remain on one version of code for an extended period of time should select a Long-Life Release for their deployment.
Note |
"Major" releases are differentiated by the first digit of the release number; 9.x, 10.x are examples of "major" releases. |
Upgrade and Migration Paths for Cisco Unified Communications Manager and IM and Presence Service Release 10.x
The tables in the following sections list the supported upgrade and migration paths for Cisco Unified Communications Manager and IM and Presence Service Release 10.x. Engineering Special (ES) and Service Updates (SU) within each path are also supported, unless otherwise indicated. Use the tables in the following sections to determine whether you can upgrade or migrate from your currently installed version, and which of the upgrade methods are available to you:
-
direct upgrades using either the Unified CM OS Admin interface or the Cisco Prime Collaboration Deployment (PCD) Upgrade task
-
migrations using the PCD Migration task
Note |
Cisco Unified Communications Manager and IM and Presence Service support an export unrestricted (XU) version, in addition to the export restricted (K9) version, If your currently installed version is export unrestricted, you cannot upgrade to an export restricted release. |
For more information, see:
Upgrade and Migration Paths for Cisco Unified Communications Manager and IM and Presence Service Release 10.0(x)
Use the tables below to determine whether you can upgrade or migrate from your currently installed version of Cisco Unified Communications Manager and IM and Presence Service. The supported path and the method that you can use to perform the upgrade or migration depend on whether your current version is installed directly on server hardware or on a virtual machine:
If you are performing a refresh upgrade, refer also to COP Files Required for Upgrades to Release 10.0(x)
Note |
Unless otherwise indicated, the release categories in these tables include subsequent SU releases. For example, in the From column, Release 9.1(2) includes upgrades from Release 9.1(2)SU2. |
Installations on Cisco Media Convergence Server (MCS) 7800 Series Hardware
You cannot install or run Cisco Unified Communications Manager and the IM and Presence Service directly on server hardware; you must run these applications on virtual machines. The tables below list the supported migration paths for deployments that are currently running on MCS 7800 hardware. All of the supported migration paths listed below are physical-to-virtual (P2V) migrations.
Note |
The tables below list the upgrade paths supported for MCS 7800 Series servers, with the following exceptions:
PCD migrations are not supported for BE3000 and BE5000 deployments. We recommend a fresh installation for upgrades from these products. |
|
From |
To |
Supported Method |
|---|---|---|
|
6.1(5) |
10.0(x) |
PCD Migration |
|
7.1(3) and 7.1(5) |
||
|
8.0(x) |
||
|
9.x |
||
|
8.5(1) |
||
|
8.6(1) and 8.6(2) |
||
|
9.0(1) |
||
|
9.1(1) and 9.1(2) |
|
From |
To |
Supported Method |
|---|---|---|
|
CUP 8.5(4) |
10.0(x) |
PCD Migration |
|
CUP 8.6(3), 8.6(4), and 8.6(5) |
||
|
IM and Presence 9.0(1) |
||
|
IM and Presence 9.1(1) |
Installations on Virtual Machines
The tables below list the supported upgrade and migration paths for deployments that are currently running on virtual machines. All of the supported upgrade and migration paths listed below are virtual-to-virtual (V2V).
|
From |
To |
Supported Method |
|---|---|---|
|
8.02 and 8.0.3 |
10.0(x) |
Unified CM OS Admin PCD Migration |
|
8.5.1 |
Unified CM OS Admin PCD Migration |
|
|
8.6.1 |
Unified CM OS Admin PCD Migration or PCD Upgrade |
|
|
8.6.2 |
Unified CM OS Admin PCD Migration or PCD Upgrade |
|
|
9.0.1 |
Unified CM OS Admin PCD Migration or PCD Upgrade |
|
|
9.1(1) and 9.1(2) |
Unified CM OS Admin PCD Migration or PCD Upgrade |
|
|
10.0(x) |
Unified CM OS Admin PCD Migration or PCD Upgrade |
|
From |
To |
Supported Method |
|---|---|---|
|
CUP 8.5(4) |
10.0(x) |
PCD Migration Unified CM OS Admin |
|
CUP 8.6(3), 8.6(4), and 8.6(5) |
PCD Migration or PCD Upgrade Unified CM OS Admin |
|
|
IM and Presence 9.0(1) |
PCD Migration or PCD Upgrade Unified CM OS Admin |
|
|
IM and Presence 9.1(1) |
PCD Migration or PCD Upgrade Unified CM OS Admin |
|
|
IM and Presence 10.0(x) |
PCD Migration or PCD Upgrade Unified CM OS Admin |
COP Files Required for Upgrades to Release 10.0(x)
Upgrade COP files are required only for refresh upgrades that you perform using the Unified CM OS Admin interface or the Prime Collaboration Deployment (PCD) upgrade task. You can use PCD to perform a bulk installation of the COP files before you begin the upgrade.
The tables below lists the upgrade paths that require COP files.
| From | To | Upgrade Type |
|---|---|---|
|
8.0(x) to 8.5(x) |
10.0(x) |
Refresh upgrade Required COP files:
Optional COP files:
|
|
8.6(x) to 9.x |
||
|
10.0(x) |
Standard upgrade; no COP files required |
| From | To | Upgrade Type |
|---|---|---|
|
8.5(4) |
10.0(x) |
Refresh upgrade Required COP files:
|
|
8.6(3) to 9.x |
||
|
10.0(x) |
Standard upgrade; no refresh COP file required If you are upgrading from one export unrestricted version to another unrestricted version , you must install the following COP file before you begin the upgrade: ciscocm.cup.unrst_upgrade_10_0_1_v1.2.cop.sgn |
Upgrade and Migration Paths for Cisco Unified Communications Manager and IM and Presence Service Release 10.5(x)
Use the tables below to determine whether you can upgrade or migrate from your currently installed version of Cisco Unified Communications Manager and IM and Presence Service. The supported path and the method that you can use to perform the upgrade or migration depend on whether your current version is installed directly on server hardware or on a virtual machine:
If you are performing a refresh upgrade, refer also to COP Files Required for Upgrades and Migrations to Release 10.5(x)
Note |
Unless otherwise indicated, the release categories in these tables include subsequent SU releases. For example, in the From column, Release 9.1(2) includes upgrades from Release 9.1(2)SU2. |
Installations on Cisco Media Convergence Server (MCS) 7800 Series Hardware, Release 10.5(x)
You cannot install or run Cisco Unified Communications Manager and the IM and Presence Service directly on server hardware; you must run these applications on virtual machines. The tables below list the supported migration paths for deployments that are currently running on MCS 7800 hardware. All of the supported migration paths listed below are physical-to-virtual (P2V) migrations. Engineering Special (ES) and Service Updates (SU) within each path are supported, unless otherwise indicated.
Note |
The tables below list the upgrade paths supported for MCS 7800 Series servers, with the following exceptions:
PCD migrations are not supported for BE3000 and BE5000 deployments. We recommend a fresh installation for upgrades from these products. |
|
From |
To |
Supported Method |
||
|---|---|---|---|---|
|
6.1(5) |
10.5(x) |
PCD Migration |
||
|
7.1(3) and 7.1(5) |
||||
|
8.0(x) |
||||
|
9.x |
||||
|
8.5(1) |
||||
|
8.6(1) and 8.6(2) |
||||
|
9.0(1) |
||||
|
9.1(1) and 9.1(2) Exception: 9.1(2)SU4; see below for more information |
||||
|
Exceptions |
||||
|
9.1(2)SU4 |
10.5(2) or higher SU
|
PCD Migration |
||
|
From |
To |
Supported Method |
|---|---|---|
|
CUP 8.5(4) |
10.5(x) |
PCD Migration |
|
CUP 8.6(3), 8.6(4), and 8.6(5) |
||
|
IM and Presence 9.0(1) |
||
|
IM and Presence 9.1(1) |
Installations on Virtual Machines 10.5x
The tables below list the supported upgrade and migration paths for deployments that are currently running on virtual machines. All of the supported upgrade and migration paths listed below are virtual-to-virtual (V2V). Engineering Special (ES) and Service Updates (SU) within each path are supported, unless otherwise indicated.
|
From |
To |
Supported Method |
||
|---|---|---|---|---|
|
8.02 and 8.0.3 |
10.5(x) |
Unified CM OS Admin PCD Migration |
||
|
8.5.1 |
Unified CM OS Admin PCD Migration |
|||
|
8.6.1 |
Unified CM OS Admin PCD Migration or PCD Upgrade |
|||
|
8.6.2 |
Unified CM OS Admin PCD Migration or PCD Upgrade |
|||
|
9.0.1 |
Unified CM OS Admin PCD Migration or PCD Upgrade |
|||
|
9.1(1) and 9.1(2) Exceptions:9.1(2)SU4; see Exceptions below |
Unified CM OS Admin PCD Migration or PCD Upgrade |
|||
|
10.0(1) |
Unified CM OS Admin PCD Migration or PCD Upgrade |
|||
|
10.5(x) |
Unified CM OS Admin PCD Migration or PCD Upgrade |
|||
|
Exceptions |
||||
|
9.1(2)SU4 |
10.5(2) or higher SU
|
Unified CM OS Admin PCD Migration or PCD Upgrade |
||
|
From |
To |
Supported Method |
|---|---|---|
|
CUP 8.5(4) |
10.5(x) |
PCD Migration Unified CM OS Admin |
|
CUP 8.6(3), 8.6(4), and 8.6(5) |
PCD Migration or PCD Upgrade Unified CM OS Admin |
|
|
IM and Presence 9.0(1) |
PCD Migration or PCD Upgrade Unified CM OS Admin |
|
|
IM and Presence 9.1(1) |
PCD Migration or PCD Upgrade Unified CM OS Admin |
|
|
IM and Presence 10.0(1) |
PCD Migration or PCD Upgrade Unified CM OS Admin |
|
|
IM and Presence 10.5(x) |
PCD Migration or PCD Upgrade Unified CM OS Admin |
COP Files Required for Upgrades and Migrations to Release 10.5(x)
The tables below lists the upgrade paths that require COP files. You must install COP files on each node before you begin an upgrade using the Cisco Unified OS Admin interface or the Prime Collaboration Deployment (PCD) tool. You can use PCD to perform a bulk installation of the COP files before you begin the upgrade.
| From | To | Upgrade Type |
|---|---|---|
|
8.0(x) through 8.5(x) |
10.5(x) |
Refresh upgrade Required COP files:
Optional COP files:
|
|
8.6(x) to 9.x |
10.5(x) |
Refresh upgrade Required COP files:
Optional COP files:
|
|
10.0(x) |
10.5(x) |
Standard upgrade; no COP files required |
|
10.5(x) |
10.5(x) |
Standard upgrade; no COP files required |
| From | To | Upgrade Type |
|---|---|---|
|
Cisco Unified Presence 8.5(4) |
10.5(x) |
Refresh upgrade Required COP files:
|
|
8.6(3) to 9.x |
10.5(x) |
Refresh upgrade Required COP files:
|
|
10.0(x) |
10.5(x) |
Standard upgrade; no refresh COP file required If you are upgrading from one export unrestricted version to another unrestricted version , you must install the following COP file before you begin the upgrade: ciscocm.cup.unrst_upgrade_10_0_1_v1.2.cop.sgn |
|
10.5(x) |
10.5(x) |
Standard upgrade; no refresh COP file required If you are upgrading from one export unrestricted version to another unrestricted version , you must install the following COP file before you begin the upgrade: ciscocm.cup.unrst_upgrade_10_0_1_v1.2.cop.sgn |
Compatibility Information for Cisco Unified Communications Manager
Compatible Software for Cisco Unified Communications Manager
For up-to-date information on compatible software and platforms for Cisco Unified Communications Manager and IM and Presence Service, refer to the CSR Compatibility Matrix at the following URL:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/unified/communications/system/Compatibility/CSR-Compatibility-Matrix.html.Cisco Unified IP Phones
Note |
Phone models that are End of Software Maintenance will continue to be supported on the latest Unified Communications Manager releases. However, they will not take advantage of any new Unified Communications Manager or firmware features associated with that release. For more information on End of Sale phone models, reference the model's End of Sale announcement for information on level of firmware and hardware support. |
For a list of phones that have been tested with this release, see the CSR Compatibility Matrix at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/unified/communications/system/Compatibility/CSR-Compatibility-Matrix.html.
For information about the Cisco Unified Communications Manager Device Package compatibility to support the phones, see http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix.html.
Compatibility Information for IM & Presence Service
Hardware Compatibility
In Release 10.0(1) and later, Cisco supports only virtualized deployments of IM and Presence Service on Cisco Unified Computing System servers, or on a Cisco-approved third-party server configuration. In Release 10.0(1) and later, Cisco does not support deployments of IM and Presence Service on Cisco Media Convergence Server servers.
For more information about the deployment of IM and Presence Service in a virtualized environment, see http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-ucm-im-presence.html.
For more information about the VMware that IM and Presence Service supports, see http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/collaboration-virtualization-hardware.html.
Software Compatibility
The following table shows the supported integrations with various software.
|
Software |
Version |
|---|---|
|
Cisco Unified Communications Manager |
IM and Presence Service and Cisco Unified Communications Manager software versions must match. For example, IM and Presence Service Release 10.5(2) is supported only with Cisco Unified Communications Manager Release 10.5(2). Similarly, IM and Presence Service Release 10.0(1) is supported only with Cisco Unified Communications Manager Release 10.0(1), and so on. |
|
Cisco Jabber1 |
Cisco Jabber for Windows |
|
Cisco Jabber for Mac |
|
|
Cisco Jabber IM for BlackBerry |
|
|
Cisco Jabber IM for iPhone |
|
|
Cisco Jabber IM for Android |
|
|
Cisco Jabber for iPad |
|
|
Cisco Jabber Web SDK |
|
|
Cisco Expressway |
Cisco Expressway Release 8.1 or greater |
|
Cisco Agent Desktop |
With Cisco Unified Contact Center Enterprise (Unified CCE):
With Cisco Unified Contact Center Express (Unified CCX):
|
|
Microsoft Remote Call Control (RCC) |
OCS 2007 R2 |
|
Lync 2010 |
|
|
Lync 2013 |
|
|
Microsoft Exchange Calendaring |
Exchange 20032 (NTLMv1 only) |
|
Exchange 2007 (NTLMv1 only) |
|
|
Exchange 2010 (NTLMv1 only) |
|
|
Exchange 2013 (NTLMv1 only) |
|
|
External Database Servers (Persistent Group Chat3, IM Compliance, Managed File Transfer) |
Oracle database, versions 9i, 10g, or 11g |
|
PostgreSQL database, versions 8.3.x through 9.1.1 |
|
|
Compliance Servers |
Cisco supports third-party compliance servers. For more information, contact your Cisco Representative. |
|
Cisco AJAX XMPP Libraries (CAXL) |
CAXL 2.0.1, 2.1.1, 8.5, 8.6 See the Cisco Developer Network at http://developer.cisco.com for details around CAXL interfaces. |
Supported Integrations
Interdomain Federation
The following table shows the interdomain federations that are supported in IM and Presence Service Release 10.x.
Note |
If you have Cisco Expressway deployed, you should configure XMPP federation on Cisco Expressway and not on IM and Presence Service. |
|
Federated Enterprise |
IM and Presence Service Release 10.x |
Protocol |
TCP/TLS |
|---|---|---|---|
|
Cisco Unified Presence 7.x |
No1 |
— |
— |
|
Cisco Unified Presence 8.0 |
No1 |
— |
— |
|
Cisco Unified Presence 8.5 |
No1 |
— |
— |
|
Cisco Unified Presence 8.6 |
Yes |
XMPP |
TCP and TLS |
|
IM and Presence Service 9.0(1) |
Yes |
XMPP |
TCP and TLS |
|
IM and Presence Service 9.1(1) |
Yes |
XMPP |
TCP and TLS |
|
IM and Presence Service 10.0(1) |
Yes |
XMPP |
TCP and TLS |
|
IM and Presence Service 10.5(1) |
Yes |
XMPP |
TCP and TLS |
|
IM and Presence Service 10.5(2) |
Yes |
XMPP |
TCP and TLS |
|
Webex Messenger 7.x |
Yes |
XMPP |
TCP and TLS |
|
Jabber XCP (XMPP federation) |
Yes |
XMPP |
TCP and TLS |
|
IBM Sametime 8.2 |
Yes |
XMPP |
TCP and TLS |
|
IBM Sametime 8.5 |
Yes |
XMPP |
TCP and TLS |
|
GoogleTalk2 |
Yes |
XMPP |
TCP |
|
Microsoft LCS 2005 |
No |
— |
— |
|
Microsoft OCS 2007 |
Yes |
SIP3 |
TLS |
|
Microsoft OCS 2007 R2 |
Yes |
SIP3 |
TLS |
|
Microsoft Lync 2010 (Direct Federation) |
Yes |
SIP3 |
TLS |
|
Microsoft Lync 2010 (Business to Business) |
Yes |
SIP3 |
TLS |
|
Microsoft Lync 2013 (Direct Federation) |
Yes |
SIP3 |
TLS |
|
Microsoft Lync 2013 (Business to Business) |
Yes |
SIP3 |
TLS |
|
Skype for Business (Direct Federation) |
No |
— |
— |
|
Skype for Business (Business to Business) |
No |
— |
— |
|
1 Not supported due to End of Software maintenance. See End-of-Life and End-of-Safe Notices 2 Be aware that Google are planning to discontinue support for XMPP federation. Refer to Google for more information. 3 Only SIP federation to Microsoft clients is supported. |
|||
Support for Cisco Adaptive Security Appliance (ASA)
IM and Presence Service Release 10.x supports Cisco ASA Version 9.0.4-1.
Support for Group Chat
The XMPP protocol supports group chat over federation, assuming that the federated enterprise also supports group chat.
Intradomain Federation
The following table shows the intradomain federations that are supported in IM and Presence Service Release 10.x.
|
Federated Enterprise |
IM and Presence Service Release 10.x |
Protocol |
TCP/TLS |
Chat + Calling via Expressway Gateway1 |
|---|---|---|---|---|
|
Microsoft LCS 2005 |
No |
— |
— |
No |
|
Microsoft OCS 2007 |
No |
— |
— |
No |
|
Microsoft OCS 2007 R2 |
Yes |
SIP |
TCP or TLS |
No |
|
Microsoft Lync 2010 |
Yes |
SIP |
TLS only |
Yes |
|
Microsoft Lync 2013 |
Yes |
SIP |
TLS only |
Yes |
|
Skype for Business |
No |
— |
— |
No |
|
1Minimum Expressway-C version for chat + calling is Expressway X8.8. |
||||
Interclustering
The following table shows the intercluster configurations that are supported in IM and Presence Service Release 10.x.
Note |
These intercluster configurations also support interdomain and intradomain federation. |
|
Intercluster with |
IM and Presence Service Release 10.x |
|---|---|
|
Cisco Unified Presence 8.6 |
Yes |
|
IM and Presence Service 9.0(1) |
Yes |
|
IM and Presence Service 9.1(1) |
Yes |
|
IM and Presence Service 10.0(1) |
Yes |
|
IM and Presence Service 10.5(1) |
Yes |
|
IM and Presence Service 10.5(2) |
Yes |
Supported Interfaces
IM and Presence Service supports the following interfaces:
- SIP/SIMPLE
- REST
- SOAP
- XMPP
- Cisco AJAX XMPP Library (CAXL)
Feedback