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Cisco Unity Connection

IMAP with Unity Connection Configuration Example

Cisco - IMAP with Unity Connection Configuration Example

Document ID: 113234

Updated: Sep 21, 2011

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Introduction

As a convenience to users who are not always able to check messages by phone or from the Cisco Unity Connection Web Inbox, you can enable users to use an IMAP client application on their computers to access voice messages. This document provides information how to configure IMAP with Unity Connection.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on Cisco Unity Connection 8.5 with Cisco Unity Connection ViewMail for Microsoft® Outlook plug-in as the client.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to the Cisco Technical Tips Conventions for more information on document conventions.

Procedures for Configuring IMAP Access in Cisco Unity Connection 8.x

Cisco Unity Connection can receive and process SMTP messages that are generated by IMAP clients; for example, a voice message recorded in a Microsoft Outlook email client by using ViewMail for Outlook.

  1. Configure the Cisco Unity Connection Server to Relay Messages to a Smart Host

  2. Configure Message Relay Settings

  3. Configure the Cisco Unity Connection Server for IMAP Client Access and Authentication

  4. Configure SMTP Message Parameters

  5. Configure the IMAP Account for ViewMail for Outlook 8.0

Configure

Configure the Cisco Unity Connection Server to Relay Messages to a Smart Host

In order to enable Cisco Unity Connection to relay any type of message to the SMTP address for a user, your Connection server must be configured to relay messages through a smart host. Complete these steps in order to accomplish this task:

  1. In Cisco Unity Connection Administration, expand System Settings >SMTP Configuration, then select Smart Host.

    imap-uc-config-01.gif

  2. From the Smart Host page, in the Smart Host field, enter the IP address or fully qualified domain name of the SMTP Smart Host server.

  3. Click Save.

Configure Message Relay Settings

Complete these steps in order to configure Message Relay Settings:

  1. In Cisco Unity Connection Administration, expand System Settings > Advanced, then select Messaging.

    imap-uc-config-02.gif

  2. In order to have Cisco Unity Connection relay messages that are marked private, check the Allow Relaying of Private Messages check box.

  3. In order to have Connection relay secure messages, check the Allow Relaying of Secure Messages check box.

    imap-uc-config-03.gif

  4. Click Save.

Configure the Cisco Unity Connection Server for IMAP Client Access and Authentication

You have a number of options for controlling which clients can initiate SMTP connections with Cisco Unity Connection. You can create an access list, which allows you to configure specific IP addresses or IP address patterns that correspond with clients that you wish to allow or deny access.

You can also choose to allow all clients to connect, regardless of IP address. If you do so, you can specify whether those clients (known as untrusted IP addresses) must authenticate, and whether Transport Layer Security is required or allowed for clients with untrusted IP addresses.

Complete one or both of these procedures, as applicable.

  1. Configure the Cisco Unity Connection IP Address Access List

    1. In Cisco Unity Connection Administration, expand System Settings > SMTP Configuration. Then, select Server.

    2. From the SMTP Server Configuration page, on the Edit menu, select Search IP Address Access List.

      imap-uc-config-04.gif

    3. From the Search IP Address Access List page, select Add New in order to add a new IP address to the list.

      imap-uc-config-05.gif

    4. From the New Access IP Address page, enter an IP address. Or, you can enter a single * (asterisk) to match all possible IP addresses.

      imap-uc-config-06.gif

    5. Click Save.

    6. From the Access IP Address page, in order to allow connections from the IP address that you entered in step d, check the Allow Connection check box. In order to reject connections from this IP address, uncheck the check box.

      imap-uc-config-07.gif

    7. If you have made any changes on the Access IP Address page, click Save.

    8. Repeat step d through step g for each additional IP address that you want to add to the access list.

  2. Configure Access and Authentication for Untrusted IP Addresses

    1. In Cisco Unity Connection Administration, expand System Settings > SMTP Configuration. Then, select Server.

    2. From the SMTP Server Configuration page, check the Allow Connections From Untrusted IP Addresses check box to allow all clients to connect by using SMTP, regardless of whether Connection is configured to specifically allow connections from their IP addresses.

      imap-uc-config-08.gif

      Check the Require Authentication From Untrusted IP Addresses check box to configure authentication for these types of clients. Then, select how the Connection handles Transport Layer Security for untrusted IP addresses:

      • Disabled—Connection does not offer TLS as an option for SMTP sessions that are initiated by clients or servers with untrusted IP addresses.

      • Required—Clients or servers connecting from untrusted IP addresses must use TLS to initiate SMTP sessions with the Connection server.

      • Optional—Clients or servers connecting from untrusted IP addresses can use TLS to initiate SMTP sessions with the Connection server, but are not required to do so.

    3. Click Save.

Configure SMTP Message Parameters

You can configure Connection to reject any incoming SMTP messages that are larger than a configurable total size or have more than a configurable number of recipients. By default, Connection accepts messages that are larger than 10 MB or have more than 15,000 recipients.

Complete these steps in order to configure SMTP Message Parameters:

  1. In Cisco Unity Connection Administration, expand System Settings > SMTP Configuration. Then, select Server.

  2. From the SMTP Server Configuration page, in the Limit Size of Message field, enter a number in kilobytes to limit the size of an individual message sent by an SMTP client.

  3. From the Limit Number of Recipients per Message field, enter the number of recipients allowed per message.

  4. Click Save.

Configure the IMAP Account for ViewMail for Outlook 8.0

If users have more than one IMAP account configured, you must configure ViewMail 8.0 to use the IMAP account that is used to access Connection. This ensures that messages composed by using ViewMail are sent to the Connection server. If users have only one IMAP account configured, ViewMail automatically uses it to send messages to Connection.

Complete these steps in order to configure ViewMail for Outlook 8.0 Settings:

  1. From the Outlook Tools menu, select ViewMail Options.

  2. Select the Accounts tab.

  3. From the Select the Account to Access Cisco Unity Connection With field, select the IMAP account that is used to access Connection.

  4. Click Save.

Note: For additional information, refer to Configure ViewMail for Outlook.

Related Information

Updated: Sep 21, 2011
Document ID: 113234