Contents
- System Release Notes for Contact Center: Cisco Unified Communications System Release 9.0(1)
- Overview
- Tested functionality
- Feature testing
- Upgrade paths
- Upgraded components
- Testbed summary
- New and changed features
- Cisco Unified Communications Manager
- Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise
- Cisco Unified Contact Center Express and Cisco Unified IP IVR
- Cisco Unified Customer Voice Portal
- Cisco Unified Intelligence Center
- Cisco Finesse
- Cisco MediaSense
- Cisco SocialMiner
- Cisco Unified Communications Manager IM and Presence Service
- Cisco Unified SIP Proxy
- Cisco Unified IP Phone support
- Cisco Adaptive Security Appliance
- Unified Computing System C-Series Blade Servers (Unified Communications Virtualization)
- Cisco IOS Extended Maintenance Deployment 15.1(4)M3
- System requirements
- End-of-sale components
- Deployment considerations
- Latest software upgrades and licenses
- Software version matrix
- Firmware version matrix
- Related documentation
- System documentation
- Manageability documentation
- Product documentation
- Limitations and restrictions
- Important notes
- DTMF signaling type 'no preference' with DTMF relay sip-kpml
- Cisco Unified Contact Center Express compatibility considerations
- Critical caveats
- Call hold failure after Cisco Unified Border Element failover
- First held call disconnected after Cisco Unified Border Element failover
- SIP Dialer failure when Low Energy Call Reporting disabled
- Resolved caveats
- Open caveats
- Troubleshooting
- Documentation and service requests
System Release Notes for Contact Center: Cisco Unified Communications System Release 9.0(1)
- Overview
- Tested functionality
- New and changed features
- System requirements
- Software version matrix
- Firmware version matrix
- Related documentation
- Limitations and restrictions
- Troubleshooting
- Documentation and service requests
Overview
As part of its standard methodology, Cisco Systems performs system-wide testing of Cisco Unified Communications components to supplement the product-level testing performed on each Cisco Unified Communications product.
A major deliverable of the System Release and Cisco Unified Communications System testing is a recommendation of compatible software releases that have been verified by the testing teams. The recommendations are not exclusive and are in addition to interoperability recommendations for each of the individual voice application or voice infrastructure products.
For information about component software releases for Cisco Unified Communications System Release 9.0(1), see System requirements. Software compatibility data for all Cisco Unified Communications System releases, as well as updated compatibility information for this release, is available from the Cisco Unified Communications Compatibility Tool at:
http://tools.cisco.com/ITDIT/vtgsca
This document focuses on the Contact Center products of Cisco Unified Communications System testing. Information about IP Telephony (IPT) components that were tested for Cisco Unified Communications System Release 9.0(1) is available at: http://cisco.com/go/unified-techinfo
This document is the Cisco Unified Communications System release notes on the testing conducted on voice systems including the following major components:
- Call control components, such as Cisco Unified Communications Manager and Cisco Unified Presence
- Contact center components, such as Cisco Unified Contact Center Enterprise (Unified CCE), Cisco Unified Intelligent Contact Management Enterprise (Unified ICME), Cisco Unified IP IVR, Cisco Unified Customer Voice Portal (Unified CVP), Cisco MediaSense, Cisco Finesse, and Cisco Unified Contact Center Express (Unified CCX).
- Endpoints and clients, such as Cisco Unified IP Phones 6900, 7900, 8900, and 9900 Series
- Security devices, such as Cisco 5500 Series Adaptive Security Appliances (ASA) and Cisco Security Agents
- Communications infrastructure devices, such as Cisco routers, gateways/gatekeepers, and switches
Note
For a more complete list of Contact Center components that are included in Cisco Unified Communications System Release 9.0(1), see Software version matrix.
Tested functionality
Feature testing
The system-wide testing of Contact Center functionality for Cisco Unified Communications System Release 9.0(1) included the following features:
Upgrade paths
The system-wide testing of Contact Center functionality for Cisco Unified Communications System Release 9.0(1) included the following upgrade paths:
- Single stage upgrade of Contact Center components from Cisco Unified Communications System Release 8.5(1) to Cisco Unified Communications System Release 9.0(1). For a list of the base Release 8.5(1) versions, see System Release Notes for Contact Center: Cisco Unified Communications System, Release 8.5(1) at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.5.1/release_notes/rnipc851.html
- Single stage upgrade of Contact Center components from Cisco Unified Communications System Release 8.6(1) to Cisco Unified Communications System Release 9.0(1). For a list of the base Release 8.6(1) versions, see System Release Notes for Contact Center: Cisco Unified Communications System, Release 8.6(1) at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.6.1/release_notes/rnipc861.html
For system upgrade procedures to Cisco Unified Communications System Release 9.0(1), see the System Installation and Upgrade Manual for Contact Center.
Upgraded components
The following major components were upgraded:
- Unified Communications Manager to Release 9.0(1)
- Cisco Unified Contact Center Enterprise to release 9.0(1)
- Cisco Unified Intelligence Center to Release 8.5(4)
- Cisco Finesse to Release 9.0(1)
- Cisco MediaSense to Release 8.5(4)
- Cisco SocialMiner to Release 9.0(1)
- Cisco Unified Presence to Cisco Unified Communications Manager IM and Presence Service Release 9.0(1)
- Cisco Unified IP IVR to Release 9.0(1)
- Cisco IOS Extended Maintenance Deployment to Release 15.1(4)M3
For a list of the target Cisco Unified Communications System Release 9.0(1) versions that the Contact Center components were upgraded to, see Software version matrix.
For system upgrade procedures to Cisco Unified Communications System Release 8.6(1), see the System Installation and Upgrade Manual for Contact Center at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.6.1/cc_system_inst_upg/siumc861.pdf
Testbed summary
The Contact Center test environments are summarized in the following table:
For more information about Unified Communications on Unified Computing System (Virtualization), see http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization.
New and changed features
Cisco Unified Communications System Release 9.0(1) integrates telephony, conferencing (voice and web), messaging, and Contact Center products for enterprise IP customers in a variety of deployment models using SIP and SCCP endpoints over IP networks. The Contact Center system is a part of the end-to-end system release for enterprise Cisco Unified Communications, which is centered on the latest Unified Communications Manager release.
The following sections provide brief overviews of new and enhanced features, and links to release note documentation, for Cisco Unified Communications System Release 9.0(1) major components.
- Cisco Unified Communications Manager
- Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise
- Cisco Unified Contact Center Express and Cisco Unified IP IVR
- Cisco Unified Customer Voice Portal
- Cisco Unified Intelligence Center
- Cisco Finesse
- Cisco MediaSense
- Cisco SocialMiner
- Cisco Unified Communications Manager IM and Presence Service
- Cisco Unified SIP Proxy
- Cisco Unified IP Phone support
- Cisco Adaptive Security Appliance
- Unified Computing System C-Series Blade Servers (Unified Communications Virtualization)
- Cisco IOS Extended Maintenance Deployment 15.1(4)M3
Cisco Unified Communications Manager
Cisco Unified Communications Manager Release 9.0(1) includes new features and changes to functionality in the following areas:
- AS-SIP Line Endpoints
- Avatar device type
- Real-Time Transport Control Protocol
- Binary Floor Control Protocol
- Far End Camera Control
- Codec preferences
- Confirmed Answer and DVO VM detection
- CTI support for Native Call Queuing
- Enhanced E911 support
- Enhanced Location Call Admission Control
- Fixed Mobile Convergence (FMC) over SIP trunks without Smart Client
- G.Clear support for BRI interfaces
- Hunt Pilot connected number
- HuntList connected number CTI support
- HCS Anonymous Call Rejection ISC Trunks
- HCS supplementary services for VoLTE IMS mobile device
- IM and Presence service consolidated administration
- Multiple syslog destinations
- Native Call Queueing on CUCM
- NextGen mobile clients with QoE
- Originally Called Party Name in Placed Call History
- Pause in speed dials
- Record Line Key
- Secure Adhoc Conference MCU setup
- Secure Cross Cluster Extension Mobility
- Serviceability for locations CAC enhancements
- Session Trace enhancement
- SIP CLI handling change
- SIP Diversion Counter
- SIP normalization and transparency
- Single step IP and hostname changes in CUCM cluster
- SNMP and billing setup using syslog destination address
- URI dialing and Intercluster Lookup Service
- User Options page enhancements
- Video for SNR call
- Video over Wi-Fi
- XML Axis framework 2.0 update
- 2000 character LDAP filter size
Cisco Unified Communications Manager operates with the Enterprise License Manager (ELM). For more information about ELM, see the ELM User Guide at:
For detailed information about changes to Cisco Unified Communications Manager, see New and Changed Information for Cisco Unified Communications Manager, Release 9.0(1) at:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html
For more information about Release 9.0(1), see Release Notes for Cisco Unified Communications Manager, Release 9.0(1) at:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html
Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise
Cisco Unified Intelligent Contact Management Enterprise Release9.0(1) includes the following new features and changes to functionality:
- Precision Routing
- Cisco Unified IP Phone 6945 support
- Cisco Unified Contact Center Management Portal changes
- Congestion Control
- EMSMON changes
- 1-2-2 Call Model in Reverse Conference
- PIM and NIC Support with Windows Server 2008 R2
- Siebel driver for Avaya Aura CC (Symposium)
- Video Contact Center changes
For configuration options, and for information about features and functionality, see Release Notes for Cisco Unified Contact Center Enterprise Release 9.0(1) at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_release_notes_list.html
Cisco Unified Contact Center Express and Cisco Unified IP IVR
Cisco Unified Contact Center Express and Cisco Unified IP IVR Release 9.0(1) includes the following new features and changes to functionality:
- Web Chat
- Cisco Unified Intelligence Center
- Unified sign-on
- SELinux
- Cisco Mobile Skill Manager
- Increase in High Availability recording space
For information about features and functionality, see Release Notes for Cisco Unified Contact Center Express Release 9.0(1) at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_release_notes_list.html
Cisco Unified Customer Voice Portal
Cisco Unified Customer Voice Portal Release 9.0(1) includes the following new features and changes to functionality:
- Windows Server support changes
- Informix Database support
- SIP Proxy support
- Application Control Engine support
- Virtual Machine template simplification
- UDP support on Virtual Machines
- Media Resource Control Protocol Version 2 Support
- Operations Console Web interface support
- Video-in-Queue support
- Unified CVP-controlled DTMF transfer
For information about features and functionality, see Release Notes for Cisco Unified Customer Voice Portal Release 9.0(1) at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_release_notes_list.html.
Cisco Unified Intelligence Center
Cisco Unified Intelligence Center Release 8.5(4) includes the following new features and changes to functionality:
- Report versions
- Report definition version
- Value list versions
- Hostname changes
- Answer File generator
For information about features and functionality, see Release Notes for Cisco Unified Intelligence Center Release 8.5(4) at:
http://www.cisco.com/en/US/products/ps9755/prod_release_notes_list.html
Cisco Finesse
Cisco Finesse Release 9.0(1) includes the following new features and changes to functionality:
- Generic PG with multiple PIMs
- Agent connections over WAN
- Client-side logging
- Agent Desktop changes
- Supervisor changes
- Administration Console changes
- API changes
- New notifications
For information about features and functionality, see Release Notes for Cisco Finesse Release 9.0(1) at:
http://www.cisco.com/en/US/products/ps11324/prod_release_notes_list.html
Cisco MediaSense
Cisco MediaSense Release 8.5(4) includes the following new features and changes to functionality:
- Scalability enhancements
- VMware ESXi 5.0 support
- Integration with Cisco Unified Border Element
- Services Ready Engine support
- Recording mode updates
- Automatic metadata removal
- Database replication and recovery
- Codec changes
- API changes
- Simplified software upgrade
For information about features and functionality, see Release Notes for Cisco MediaSense Release 8.5(4) at:
http://www.cisco.com/en/US/products/ps11389/prod_release_notes_list.html
Cisco SocialMiner
Cisco SocialMiner Release 9.0(1) includes the following new features and changes to functionality:
- Unified Contact Center Express integration
- Deployment size options
- Live chat enhancements
- Social media enhancements
For information about features and functionality, see Release Notes for Cisco SocialMiner Release 9.0 at:
http://www.cisco.com/en/US/products/ps11349/prod_release_notes_list.html
Cisco Unified Communications Manager IM and Presence Service
Cisco Unified Communications Manager and the IM and Presence Service are more closely integrated in Release 9.0(1).
For information about features and functionality, see Release Notes for Cisco Unified Communications Manager Release 9.0(1) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/9_0_1/CUCM_BK_RF912712_00_cucm-release-notes-90.html
Cisco Unified SIP Proxy
Cisco Unified SIP Proxy Release 8.5(3) is a maintenance release. There are no new features in this release.
For information about features and functionality, see Release Notes for Cisco Unified SIP Proxy Release 8.5 at:
http://www.cisco.com/en/US/products/ps10475/prod_release_notes_list.html
Cisco Unified IP Phone support
Cisco Unified IP Phones run on SIP firmware release 9.3(1). SIP Firmware Release 9.3(1) includes the following new features and changes to functionality:
- Assured services SIP
- Display Survivable Remote Site Telephony message
- Device invoked recording
- Edit speed dial without restart
- Extension mobility cross cluster enhancement
- Handset bass adjustment
- Pause in speed dial
- PLK Support for Queue Statistics
- RTCP hold on SIP
- Secure extension mobility cross cluster
- SIP Phone Alert Name in placed calls history
- Uniform Resource Identifier dialing
- Unique Call ID display
For a detailed description of SIP Firmware Release 9.3(1) features and functionality, see Cisco Unified IP Phone 8961, 9951, and 9971 Release Notes for Firmware Release 9.3(1) at:
http://www.cisco.com/en/US/products/ps10453/prod_release_notes_list.html
Cisco Adaptive Security Appliance
Cisco Adaptive Security Appliance Release 8.4(3) includes new features and changes to functionality in the following areas:
For information about features and functionality, see Release Notes for the Cisco ASA 5500 Series, 8.4(x) at:
http://www.cisco.com/en/US/products/ps6120/prod_release_notes_list.html
Unified Computing System C-Series Blade Servers (Unified Communications Virtualization)
Cisco supports virtualization of Unified Communications components running on Unified Computing System C-Series Blade Servers:
For more information about Unified Communications on Unified Computing System (Virtualization), see http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization.
Cisco IOS Extended Maintenance Deployment 15.1(4)M3
Cisco IOS Extended Maintenance Deployment 15.1(4)M3 includes support for new hardware and software features.
For a detailed description of new and changed features for Cisco IOS Extended Maintenance Deployment 15.1(4)M3, see Release Notes for Cisco IOS Release 15.1M&T at:
http://www.cisco.com/en/US/docs/docs/ios/15_1/release/notes/151TRN.pdf
System requirements
This section provides information about system requirements for Cisco Unified Communications System Release 9.0(1) for Contact Center.
End-of-sale components
The following components have reached end-of-sale (EOS) status but are still supported. Because they may be present in existing customer deployments, they remained installed in the test-bed sites for this Cisco Unified Communications System release.
- Cisco Unity has reached EOL and will not be tested any further in solution integration or load. Cisco Unity will be removed from the load testbeds.
- Cisco 7815-1000 Media Convergence Servers
- Cisco 7825H-2266 Media Convergence Servers
- Cisco 7825, 7827,7835, 7837 Media Convergence Servers
- Cisco 7845H/7835H/7825H-3000 Media Convergence Servers
- Cisco 7845H/7835-2400 Media Convergence Servers
- Cisco 7855I-1500 Media Convergence Servers
- Cisco 7845-H1/I1 and 7835-H1/I1 Media Convergence Servers
- Cisco 831, 836, and 837 Series Routers
- Cisco Catalyst 3550 Series Switches (replaced by Cisco 3750 Catalyst Switches)
- Cisco 3600 Series Multiservice Platforms (Cisco 3620, Cisco 3640A, and Cisco 3660 (non "-CO" models)
- Cisco 3700 Series Multiservice Access Routers (replaced by Cisco 3800 Series Routers)
- Cisco AS5850 Series Universal Gateways
- Cisco Catalyst 6500 Series Supervisor Engine 2 / MSFC2
- Cisco Communications Media Module (CMM) (replaced by Cisco 3800 Series Routers)
The EOS date is the last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale. Another process, the end-of-life (EOL) cycle, guides the final business operations associated with the product.
The EOL process consists of a series of technical and business milestones and activities that, when completed, make a product obsolete. After a product becomes obsolete, it is not sold, manufactured, improved, repaired, maintained, or supported.
For information about recommended replacements, see the comprehensive list of announcements at End-of-Life and End-of-Sale Products at the following URL:
http://www.cisco.com/en/US/products/prod_end_of_life.html
For information about specific products, choose a product from the following URL:
http://www.cisco.com/web/psa/products/index.html.
Then click on the End-of-Sale and End-of-Life Products link in the Select a category box.
For an overview of the Products and Services EOL policy, see the information at the following URL:
http://www.cisco.com/en/US/products/products_end-of-life_policy.html
Deployment considerations
Tables in this section list the recommended software and firmware releases based on Cisco Unified Communications System Release 9.0(1) for Contact Center. Note that not every rebuild is tested as part of the Cisco Unified Communications System testing. Therefore, additional regression testing in a customer or Cisco-specific certification lab is recommended before deployment.
When deploying the Cisco Unified Communications System in a customer environment, remember the following:
- At the minimum, customers should deploy the software release recommended in these tables.
- For CSA, customers should use the latest engine and policy release. CSA software is available at: http://www.cisco.com/cgi-bin/tablebuild.pl/csa
- For other software components, customers should use the most current rebuild of a maintenance release. For IOS, information about the latest releases, including deferral advisories, is available at: http://tools.cisco.com/ITDIT/CFN/jsp/index.jsp
- If the recommended release has been deferred to a subsequent release, customers should use the subsequent release.
- Before deploying a release, examine the open caveats in the chosen release to determine if any will affect your implementation. Open caveats can be viewed through the Bug Toolkit, located at: http://tools.cisco.com/Support/BugToolKit/
- Deploy the chosen release in a lab environment that uses the same product components as the customer's product components before moving to a production environment.
Latest software upgrades and licenses
The following are links to the latest software upgrades and licenses for Cisco Unified Communications System Release 9.0(1) components.
To launch the Product Upgrade Tool, go to:
http://tools.cisco.com/gct/Upgrade/jsp/index.jsp
To access the Cisco Agent Desktop Web licensing site, go to:
http://209.46.83.138/sws/WebLicensingInitial/InitialLicensePage.html
To download the latest software for all other components, go to:
Software version matrix
The following table lists the software release versions of the system components in the Contact Center test environment. For links to the latest software upgrades and licenses for Cisco Unified Communications System Release 9.0(1) components, see Latest software upgrades and licenses.
Note
You can set up a virtualized environment by running Unified Communications applications on a virtual machine on a Unified Computing System (UCS). For additional details, including UCS hardware information and third-party requirements, see:
http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization.
Note
Product specific compatibility documents provide complete compatibility information between components.
Firmware version matrix
Related documentation
System documentation
For high-level information about the Cisco Unified Communications System, see Cisco Unified Communications System Documentation at: http://www.cisco.com/go/unified-techinfo
See this content for additional information about the components tested and links to relevant product documentation for installation and configuration procedures.
The Cisco Unified Communications System Description provides an overview of the Cisco Unified Communications System. It describes the Cisco Unified Communications system-level approach, lists key features of the Cisco Unified Communications components, and illustrates the various Cisco Unified Communications deployment models.
The System Installation and Upgrade Manual for Contact Centerprovides installation and upgrade information for components that have been tested and verified during system testing.
For additional information about specific hardware recommendations or bills of material for each product, see System requirements.
Manageability documentation
For manageability information of certain products, see documentation at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/Managed_Services.html
Product documentation
The following table provides links to the main page for documentation on various Cisco Unified Communications components, from which you can navigate to individual documents.:
Limitations and restrictions
If you are a Cisco partner or a registered Cisco.com user with a Cisco service contract, you can use the Bug Toolkit to find caveats of any severity for any release. Access the Bug Toolkit at: http://tools.cisco.com/Support/BugToolKit/
Cisco offers a Cisco Notification Service that allows you to set up one or more profiles that enable you to receive email notification of new Field Notices, Product Alerts, or End of Sale information for the products that you have selected. The Product Alert Tool is available at:http://www.cisco.com/cisco/support/notifications.html
Note
Not all caveats documented in this section are applicable to the Contact Center environment or deployment scenarios. They have been included for information purposes only.
Important notes
This section includes important notes related to the testing of Cisco Unified Communications System Release 9.0(1) for Contact Center and includes the following issues:
- DTMF signaling type 'no preference' with DTMF relay sip-kpml
- Cisco Unified Contact Center Express compatibility considerations
DTMF signaling type 'no preference' with DTMF relay sip-kpml
Do not configure a Unified Communications Manager SIP trunk pointing to the SIP gateway as DTMF signaling type no preference when the SIP gateway is DTMF relay sip-kpml.
This combination results in bulk call failures during heavy traffic loads, followed by a gateway crash. To recover from the crash the gateway router must be reloaded. For more information, see CSCtq56727, SIP GW crash with MALLOCFAIL during heavy call traffic.
Cisco Unified Contact Center Express compatibility considerations
Unified CCX versions prior to 8.5(1) are not supported with Unified Communications Manager 9.0 or higher. You must upgrade Unified CCX to 8.5(1)SU3 or 9.0(1) before upgrading Unified Communications Manager to 9.0(1) or higher. For more information, see CSCts67056.
Critical caveats
Critical caveats are intended to address those defects that can adversely impact operations if customers are not aware of the situations and conditions where specific issues can arise.
- Call hold failure after Cisco Unified Border Element failover
- First held call disconnected after Cisco Unified Border Element failover
- SIP Dialer failure when Low Energy Call Reporting disabled
Call hold failure after Cisco Unified Border Element failover
A call hold attempt fails after the active Unified Border Element has failed over to standby in High Availability Mode in a Unified CCE/Unified CVP contact center. The caller is dropped when the agent attempts to hold the call, and the call is stale in the CTI-OS agent desktop. The hold attempt results in the following errors:
- Error 20001 Operation failed due to timeout - Please try again
- The Call has failed because of a network interruption
This defect is resolved and the fix will be available to customers in 15.2(4)M. This defect fix is also committed for 15.2(3)T2. This issue will affect customers with Unified Border Element High Availability deployments on 15.2(3)T1.
For more information, see CSCtx02390.
First held call disconnected after Cisco Unified Border Element failover
The first held call is disconnected by Unified CVP after the active Unified Border Element has failed over to standby in High Availability Mode, and the secondary Unified Border Element is active with held calls. The call is disconnected when the agent attempts to retrieve the call.
All other held calls can be retrieved normally by the holding agents.
This defect is currently marked as an enhancement to be fixed in a future CVP release.
For more information, see CSCtz76894.
SIP Dialer failure when Low Energy Call Reporting disabled
With large agent based campaigns configured, and the system under load, dialer failure (and MR PIM exit) is known to occur when Low Energy Call Reporting is disabled.
This failure is known to occur with 100+ agent based campaigns configured and 30-40 campaigns active, with the time zone set and CPA enabled for most campaigns.
Workaround
Enable Low Energy Call Reporting by setting Computer\HKEY_LOCAL_MACHINE\Software\Cisco Systems, Inc\ICM\apl\Dialer\EnableLowEnergyCallReporting registry to its default value of 1.
For more information, see CSCua46558.
Resolved caveats
The table below lists caveats, grouped by severity, that are resolved now but are not included in the recommended component versions of Cisco Unified Communications System Release 9.0(1) for Contact Center.
Note
For information about the caveats that were resolved in specific versions of each component, see the appropriate release notes for each component.
To determine the software version that includes the fix, click on the linked caveat number in the Identifier column in the following table to go to the Bug Toolkit.
Open caveats
The table below lists known caveats, grouped by severity, related to the testing of Contact Center components in Cisco Unified Communications System Release 9.0(1) and previous releases, which were not resolved at the time this document was written.
For additional information about each defect, click on the linked caveat number in the Identifier column in the following table to go to the Bug Toolkit.
Table 5 Open caveats in Cisco Unified Communications System Release 9.0(1) After call xfer & then SSO, hold/resume fails on switched calls ASR CUBE
Supersedes CSCtz63423
BW allocated is less when video is removed/re-added, but TIAS is same
Pause in Speed Dial DTMF not working for SCCP phones when HW MTP invoked
Hold/resume issues on second audio prompt after video queue interrupt
CSF gets empty device type for CTI controlled EMCC phone
Secure SIP Trunk Security profile cannot be applied to EMCC trunk
P-Asserted-ID header updates not forwarded by CUBE
CUBE does not process SIP REFER after HA switch over
Support for variable length check pointing in voip-ha
Hold/Retrieve fails-Abruptly unplugging Active CUBE net.cable(CVP issue)
Troubleshooting
For important troubleshooting information, tips, and recommendations related to Cisco Unified Communications System Release for Contact Center, see the Troubleshooting information at: http://www.cisco.com/iam/unified/ipcc851/Introduction_to_Troubleshooting.htm
Documentation and service requests
For information about obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.
