思科整合客戶語音入口網站 12.0(1)
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近期資安公告
- 01-Feb-2023
- 29-Mar-2022
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資料表和產品資訊
資料表
產品停產與終止銷售通知
最新
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License
- End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 9.0(1)
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal Version 7.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 4.1
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問與答
-
資安公告
欄位聲明
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended
- Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided
- Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required
安全建議、回應和注意事項
- Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability
- Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability
- Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability
- Cisco Unified Customer Voice Portal Denial of Service Vulnerability
- Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability
- Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability
- Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability
- XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page
- Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software
- Cisco Voice Portal Privilege Escalation Vulnerability
- Voice Product Vulnerabilities on IBM Servers
- Vulnerabilities in H.323 Message Processing
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參考
文件藍圖
-
- Cisco Unified Customer Voice Portal Documentation Guide Release 12.0(1)
思科整合客戶語音入口網站 12.0(1)
授權資料
- Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) (PDF - 3 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 11.6(1) (PDF - 4 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 11.5(1) (PDF - 4 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 11.0(1) (PDF - 4 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 10.5(1) (PDF - 3 MB)
- Open Source Used in Cisco Unified Customer Voice Portal 10.0(1) (PDF - 3 MB)
安裝與升級
安裝和升級指南
設定
配置示例和技術筆記
- 使用MRCPv2 ASR/TTS的IOS語音XML網關到CVP呼叫流
- 使用MRCPv1 ASR/TTS的IOS語音XML網關到CVP呼叫流
- 在CVP 12.0上配置安全Java管理擴展(JMX)通訊
- 在CVP伺服器上為HTTPS Web訪問配置CA簽名證書
- 在OAMP伺服器不可用時，在CVP報告伺服器上配置資料庫清除計畫。
- 在雙獨立VRU設定中配置CVP和IPIVR
- 如何使用客戶語音門戶(CVP)的中繼利用率功能進行部署和配置
- 如何從CVP VXML伺服器收集堆轉儲和執行緒轉儲
- 為CVP報告伺服器資料庫例項名稱建立別名
- 配置CVP客戶虛擬助理(CVA)
- 配置Google Dialogflow ES以改進CCE VA實施的語音識別
- 配置Say It Smart與思科CVP
配置指南
特色指南
編程指南
維護與營運
終端用戶指南
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- Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
- Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.0(1)
- User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1)
思科整合客戶語音入口網站 12.0(1)
維護和運作指南
- Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
思科整合客戶語音入口網站 12.0(1)
疑難排解
Support FAQ
疑難排解技術筆記
最新
- 排除CVP智慧許可證註冊錯誤故障
- 由於IP地址更改而無法訪問CVP伺服器故障排除
- 使用Jconsole排除CVP VXML伺服器記憶體問題
- 自動執行CVP證書命令
- CVP OAMP第404頁錯誤故障排除
- 排除VVB PlayMedia Skip和DTMF緩衝區故障
- 使用思科客戶語音門戶對會話刷新計時器進行故障排除
- 當NOAMP VVB配置報告內部伺服器錯誤時，排除CVP 12.5故障
- CVP客戶虛擬助理(CVA)故障排除
- 排除Cisco UCCE中的代理目標規則故障
- 配置CVP RNA之後的座席狀態和呼叫請求
- 排除CVP報告完整Rootdbs問題
- 瞭解媒體檔案的VXML/CVP HTTP快取
- 無法在CVP OAMP伺服器中新增CVP CallServer
- 代理的IP電話上的CLI顯示CVP_10_0_1_0_0_490
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