阅读Aragon Research Globe™关于智能联络中心的报告来了解原因。
Consolidate and analyze data about your customers to understand and improve their journey and lifetime value.
Predict customer needs and match them to the best agent.
Empower agents with context and knowledge to deliver faster and more personalized care.
Improve supervisor and agent productivity with intuitive omnichannel tools, resources, and customer data analytics.
Balance call loads across sites, teams, and agents, regardless of call center location.
Gain instant access and visibility to customer data stored in your CRM and other business applications.
“思科客户旅程平台为Office Depot，Inc.提供了我们此前技术所没有的透明性和敏捷性。 这种敏捷性对公司的利润产生了显著影响。”
Cisco is the market-share leader for contact centers, with more than 30,000 customers and 3M+ agents leveraging its technology globally.
Our tightly integrated portfolio and expertise in all areas of communications make Cisco a trusted partner of choice.
Our "cloud-first, not cloud-only" approach makes moving to the cloud easy, with a flexible consumption model and advanced cloud services.
Our solutions leverage cloud data analytics and AI to help you provide contextual, suggestive, and predictive customer experiences.
Our open platform helps you enhance business processes and workflow efficiency, and integrate with business tools that touch your contact center.
Cisco has a reputation for robust security and continuous investment to make your contact centers more secure.