Find out what's on the minds of contact center decision makers.
The Cisco Contact Center Survey was conducted online by market research firm Dynata. The survey included 700 contact center decision makers from seven countries, across more than 10 industries.
62% plan to implement a cloud contact center within the next 18 months
Over 80% consider bots and AI robotic automation to be an important function of the contact center
93% agree that technology is very important in creating a better customer experience
70% view security policy management/enforcement and customer data privacy as their two top challenges
Gain insights on the latest industry trends in cloud, AI, and customer experience.