Solución de colaboración alojada de Cisco para centros de contacto

Fichas técnicas e información del producto

Fichas técnicas

• Cisco Collaboration Flex Plan Contact Center Data Sheet 18-Jun-2020
• Cisco Hosted Collaboration Solution for Contact Center 11.5 Data Sheet 22-Aug-2019
• Cisco Hosted Collaboration Solution for Contact Center 11.5 Data Sheet 22-Aug-2019
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Hosted Collaboration Solution for Contact Center 11.0 Data sheet 04-Jan-2016
• Cisco Hosted Collaboration Solution for Contact Center 10.6 Data Sheet 25-Jun-2015
• Cisco Hosted Collaboration Solution for Contact Center 10.0 11-Sep-2014
• Cisco Hosted Collaboration Solution for Contact Center 9.2.1 Data Sheet 28-Jun-2013

Notificaciones de fin de vida útil y fin de venta

• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 20-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• Cisco announces a change in product part numbers for the Cisco Subscription HCS for Contact Center 04-Oct-2019
• Annonce de modification des numéros de référence du Cisco Subscription HCS for Contact Center 04-Oct-2019
• Annonce d’arrêt de commercialisation et de fin de vie de Anciens produits Cisco ICMH et HCS 06-Dec-2017
• End-of-Sale and End-of-Life Announcement for the Cisco ICMH and HCS Legacy Products 06-Dec-2017
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Intelligent Contact Management Hosted and Unified Contact Center Hosted 27-Jul-2015
• Annonce d’arrêt de commercialisation et de fin de vie Cisco Unified Intelligent Contact Management Hosted et Unified Contact Center Hosted 27-Jul-2015

Avisos de seguridad

Advertencias de seguridad, respuestas y notificaciones

• Cisco Hosted Collaboration Mediation Fulfillment XML External Expansion Vulnerability 06-May-2020
• Cisco Hosted Collaboration Mediation Fulfillment Cross-Site Request Forgery Vulnerability 22-Jan-2020
• Cisco Hosted Collaboration Mediation Fulfillment Cross-Site Request Forgery Vulnerability 03-Oct-2018
• Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
• Cisco Hosted Collaboration Mediation Fulfillment Cross-Site Request Forgery Vulnerability 26-Oct-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 27-Sep-2016
• Cisco Hosted Collaboration Mediation Fulfillment Directory Traversal File System Vulnerability 31-Aug-2016
• Cisco Hosted Collaboration Mediation Fulfillment Authenticated Directory Traversal Vulnerability 31-Aug-2016
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: June 2016 03-Jun-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
• Vulnerability in GNU glibc Affecting Cisco Products: February 2016 18-Feb-2016
• Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015

Field Notices

• Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client 27-Jan-2016

Versión y compatibilidad

Información sobre Compatibilidad

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) 13-Jun-2020

• Cisco Hosted Collaboration Solution for Contact Center Version 11.0(1)

  • Compatibility Matrix for Cisco HCS for Contact Center 11.0(1) 12-Jul-2017

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x) 19-Jul-2019

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • Compatibility Matrix for Cisco HCS for Contact Center 11.6(x) 12-Dec-2018

• Cisco Hosted Collaboration Solution for Contact Center versión 11.5(1)

  • Compatibility Matrix for Cisco HCS for Contact Center 11.5(1) 12-Jul-2017

Release Notes

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 12.5(1) 08-May-2020

• Cisco Hosted Collaboration Solution for Contact Center Version 11.6(2)

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 11.6(2) 28-Mar-2019

• Cisco Hosted Collaboration Solution for Contact Center Version 11.0(1)

  • Release Notes for Cisco Hosted Collaboration Solutions for Contact Center, Release 11.0(1) 14-Dec-2016

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 12.0(1) 11-Jan-2019

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 11.6(1) 24-Aug-2017

• Cisco Hosted Collaboration Solution for Contact Center versión 11.5(1)

  • Release Notes for Cisco HCS for Contact Center Solution Release 11.5(1) 15-Dec-2016

• Cisco Hosted Collaboration Solution for Contact Center versión 11.0(3)

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 11.0(3) 09-Feb-2018

• Versión 10.6(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Release 10.6(1) 08-Jun-2015

• Versión 10.0(1) SU1 de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Release 10.0(1) SU1 22-Jul-2014

• Versión 10.0(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Release 10.0(1) 08-May-2014

• Versión 9.2(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Release 9.2(1) 23-Jul-2013

• Versión 9.0(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Release 9.0(1) 14-May-2014

Referencia

Información

• Cisco Hosted Collaboration Solution for Contact Center Version 11.6(2)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 5 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 1 MB)

• Cisco Hosted Collaboration Solution for Contact Center Version 11.0(1)

  • Open Source Used in Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 1 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) 14-Aug-2017 (PDF - 1 MB)
  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) 02-Aug-2017 (PDF - 27 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 11.5(1)

  • Open Source Used in Cisco Unified Contact Center Domain Manager, Release 11.5(1) 20-Sep-2016 (PDF - 1 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 11.0(3)

  • Open Source Used In Cisco Unified Contact Center Enterprise 11.0(3) 11-Feb-2018 (PDF - 5 MB)

• Versión 10.0(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Open Source Used In Cisco Unified CCDM Release 10.0(1) 09-May-2014 (PDF - 1 MB)

• Versión 9.2(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Open Source Used in Cisco Unified Contact Center Management Portal and CCDM, Release 9.2(1) 07-Jun-2013 (PDF - 930 KB)

Referencias Técnicas

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 2 MB)

• Cisco Hosted Collaboration Solution for Contact Center Version 11.0(1)

  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 946 KB)
  • Security Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 971 KB)
  • Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 2 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 2 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 20-Nov-2017 (PDF - 929 KB)
  • Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 31-Aug-2017 (PDF - 2 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 11.5(1)

  • Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 11.5(1) 20-Sep-2016 (PDF - 2 MB)
  • Security Guide for Cisco Unified Contact Center Domain Manager, Release 11.5(1) 20-Sep-2016 (PDF - 981 KB)
  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 11.5(1) 20-Sep-2016 (PDF - 928 KB)

• Versión 10.0(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Web Services Reference for Cisco Unified Contact Center Domain Manager 07-May-2014 (PDF - 3 MB)
  • Security Guide for Cisco Unified Contact Center Domain Manager 07-May-2014 (PDF - 953 KB)

• Versión 9.2(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Web Services References for Cisco Unifed Contact Center Domain Manager 19-Jun-2014 (PDF - 3 MB)
  • Security Guide for Cisco Unifed Contact Center Domain Manager 19-Jun-2014 (PDF - 941 KB)

• Versión 9.0(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Web Services Reference for Cisco Unified Contact Center Domain Manager 12-Oct-2012 (PDF - 2 MB)

Roadmaps de Documentación

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Cisco Hosted Collaboration Solution for Contact Center Documentation Guide, Release 12.5(1) 05-Feb-2020

• Cisco Hosted Collaboration Solution for Contact Center Version 11.0(1)

  • Documentation Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.0(1) 25-Jan-2016

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • Cisco Hosted Collaboration Solution for Contact Center Documentation Guide, Release 12.0(1) 11-Jan-2019

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • Cisco Hosted Collaboration Solution for Contact Center Documentation Guide, Release 11.6(1) 24-Aug-2017

• Cisco Hosted Collaboration Solution for Contact Center versión 11.5(1)

  • Documentation Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.5(1) 25-Aug-2016

• Versión 10.6(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Documentation Guide for Cisco Hosted Collaboration Solution for Contact Center 10.6(1) 08-Jun-2015

Diseño

Guías de Diseño

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 12.5 05-Feb-2020

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 12.0 22-Mar-2019

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.6 22-Mar-2019

• Cisco Hosted Collaboration Solution for Contact Center versión 11.5(1)

  • Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.5 03-May-2018

Instalación y Actualización

Guías de Instalación y Actualización

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 06-Feb-2020 (PDF - 1 MB)
  • Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 12.5 05-Feb-2020

• Cisco Hosted Collaboration Solution for Contact Center Version 11.0(1)

  • Installing and Configuring Guide for Cisco HCS for CC 11.0(1) 18-May-2016
  • Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 1 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 24-Jul-2019 (PDF - 1 MB)
  • Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 12.0(1) 04-Jul-2019

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.6(1) 20-Jun-2018
  • Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 31-Aug-2017 (PDF - 1 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 11.5(1)

  • Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.5(1) 31-Oct-2016
  • Configuration Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.5(1) 28-Oct-2016
  • Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 11.5(1) 20-Sep-2016 (PDF - 1 MB)

• Versión 10.6(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Installing and Configuring Cisco HCS for Contact Center 10.6(1) 12-Nov-2015

• Versión 10.0(1) SU1 de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Installing and Configuring Cisco HCS for Contact Center 10.0(1) SU1 22-Jul-2014

• Versión 10.0(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Installing and Configuring Cisco HCS for Contact Center 10.0(1) 09-May-2014
  • Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager 07-May-2014 (PDF - 926 KB)

Configuración

Feature Guides

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Cisco Hosted Collaboration Solution for Contact Center Features Guide, Release 12.5(1) 05-Feb-2020

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • Cisco Hosted Collaboration Solution for Contact Center Features Guide, Release 12.0(1) 11-Jan-2019

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • Cisco Hosted Collaboration Solution for Contact Center Features Guide, Release 11.6(1) 24-Aug-2017

Guías de Configuración

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Cisco Hosted Collaboration Solution for Contact Center Configuration Guide 12.5(1) 05-Feb-2020

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • Cisco Hosted Collaboration Solution for Contact Center Configuration Guide, Release 12.0(1) 04-Jul-2019

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • Cisco Hosted Collaboration Solution for Contact Center Configuration Guide, Release 11.6(1) 24-Aug-2017

Mantenimiento y Funcionamiento

Guías de Mantenimiento y Funcionamiento

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Administration Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 1022 KB)
  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 3 MB)
  • Security Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 971 KB)

• Cisco Hosted Collaboration Solution for Contact Center Version 11.0(1)

  • Administration Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 969 KB)

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • Security Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 1000 KB)
  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 3 MB)
  • Administration Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 1 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • Administration Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 20-Nov-2017 (PDF - 999 KB)

• Cisco Hosted Collaboration Solution for Contact Center versión 11.5(1)

  • Administration Guide for Cisco Unified Contact Center Domain Manager, Release 11.5(1) 20-Sep-2016 (PDF - 983 KB)

• Versión 10.0(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Administration Guide for Cisco Unified Contact Center Domain Manager 07-May-2014 (PDF - 1 MB)

• Versión 9.2(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Administration Guide for Cisco Unifed Contact Center Domain Manager 19-Jun-2014 (PDF - 1 MB)

• Versión 9.0(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Administration Guide for Cisco Unified Contact Center Domain Manager 12-Oct-2012 (PDF - 1 MB)

Guías para el Usuario Final

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • User Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 1 MB)

• Cisco Hosted Collaboration Solution for Contact Center Version 11.0(1)

  • User Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 1 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 12.0(1)

  • User Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 1 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 11.6(1)

  • User Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 31-Aug-2017 (PDF - 1 MB)

• Cisco Hosted Collaboration Solution for Contact Center versión 11.5(1)

  • User Guide for Cisco Unified Contact Center Domain Manager, Release 11.5(1) 20-Sep-2016 (PDF - 1 MB)

• Versión 10.0(1) SU1 de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Documentation Guide for Cisco Hosted Collaboration Solution for Contact Center Release 10.0(1)SU1 22-Jul-2014
  • Documentation Guide for Cisco Hosted Collaboration Solution for Contact Center Release 10.0(1)SU1 16-Jul-2014

• Versión 10.0(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Documentation Guide for Cisco Hosted Collaboration Solution for Contact Center 10.0(1) 13-May-2014
  • User Guide for Cisco Unified Contact Center Domain Manager 07-May-2014 (PDF - 1 MB)

• Versión 9.2(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Documentation Guide for Cisco Hosted Collaboration Solution for Contact Center Release 9.2(1) 23-Jul-2013
  • User Guide for Cisco Unifed Contact Center Domain Manager 23-Jul-2013 (PDF - 1 MB)

• Versión 9.0(1) de la Solución de colaboración alojada de Cisco para el Centro de contacto

  • Documentation Guide for Cisco Hosted Collaboration Solution for Contact Center Release 9.0(1) 09-May-2014
  • User Guide for Cisco Unified Contact Center Domain Manager 12-Oct-2012 (PDF - 2 MB)

Documentación

White Papers

• Cisco Customer Virtual Assistant White Paper 22-Mar-2020