for Cisco HCS for Contact Center Release 11.0(1).
Includes new content about Live Data Reporting System and
Unified Intelligence Center with Live Data under Design Considerations, Create
Golden Template, and Configure Customer Instance chapters.
Includes content about new optional component Cisco
Virtualized Voice Browser with the details of design considerations. Installing
and configuring details are provided under Install and Configure Optional
Includes Finesse IP Phone Agent support information under
Cisco HCS for Contact Center chapter.
Includes major updates on Unified Contact Center Domain
Manager under Shared Management Aggregation, Administration, and Integration of
Customer Instance with Shared Management chapters.
Includes major updates on Small Contact Center Deployment
model with the details of shared Unified CM, Agent Peripheral gateway, and
Cisco Finesse. Contents are updated under Cisco HCS for Contact Center, Design
Considerations, Configure Customer Instance, and Appendix chapters.