The guides listed in
this section relate to planning and designing Cisco HCS for Contact Center.
Release Notes for Cisco HCS for Contact Center
Purpose: Describes new features and changes in Cisco HCS for Contact Center, Unified CVP, Finesse, Unified Intelligence Center, Remote Expert Mobile, SocialMiner, Unified CCDM, and Enterprise Chat and Email for a given release.
Content: What's new in the release, restrictions and limitations, and caveats.
To view the latest guide, see: http://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-contact-center/products-release-notes-list.html.
Open Source Used in Unified Contact Center Enterprise Solution
Purpose: To acknowledge open source code used in Cisco HCS for Contact Center, Unified CCDM, Unified CCE, Packaged CCE, Enterprise Chat and Email, and Unified CCMP.
Content: Licenses and notices for open source software used in Cisco HCS for Contact Center, Unified CCDM, Unified CCE, Packaged CCE, Enterprise Chat and Email, and Unified CCMP.
To view the guide, see:https://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-contact-center/products-licensing-information-listing.html .