The table below is for convenience and is a snapshot summary
only. When in doubt or if there is a conflict, check
the product details page by clicking on the product name.
For a given application, this table only summarizes the
indicated version (which is usually the latest version in a
Unified Communications System Release Set ).
For older versions or unlisted versions, check
the product details page by clicking on the product name.
IMPORTANT: The Nexus 1000v and other Cisco distributed virtual switches based on the Nexus 1000v are not compatible with ESXi 6.5.
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Component and Capacity Point
VM Configuration Requirements (see OVA details of each component page for details) |
Supported Hardware (Latest) | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| UCS Tested Reference Configurations | UCS or 3rd-party Specs-based on Intel Xeon | |||||||||
| VCPU | vRAM | vDisk | vNIC | BE6000S XS TRC | BE6000M S TRCs | BE6000H S+TRCs | BE7000M M TRCs | BE7000H L TRCs | Full UC Perf. CPUs | Restricted UC Perf. CPUs |
| Cisco Unified Communications Manager |
No | No | No | No | All except HX240c M4SX TRC#1 | Yes (see details) |
No | |||
| Cisco Unified Contact Center Enterprise |
No | No | No | No |
All except HX240c M4SX TRC#1 |
Yes (see details) |
No | |||
| Cisco Unified Intelligence Center |
No | No | No | No | All except HX240c M4SX TRC#1 | Yes | No | |||
| Cisco Unified Customer Voice Portal |
No | No | No | No | All except HX240c M4SX TRC#1 | Yes | No | |||
| Cisco Virtualized Voice Browser |
No | No | No | No | All except HX240c M4SX TRC#1 | Yes | No | |||
| Cisco MediaSense
|
No | No | No | No | All except HX240c M4SX TRC#1 | Yes | No | |||
| Cisco
SocialMiner |
No | No | No | No | All except HX240c M4SX TRC#1 | Yes | No | |||
| Cisco Finesse |
No | No | No | No | All except HX240c M4SX TRC#1 | Yes | No | |||
| Cisco
Enterprise Chat and Email |
No | Np | No | No | All except HX240c M4SX TRC#1 | Yes | No | |||
| Remote Silent Monitoring |
No | No | No | No | All except HX240c M4SX TRC#1 | Yes | No | |||
| Avaya PG |
No | No | No | No | All except HX240c M4SX TRC#1 | Yes | No | |||
| Cisco
Prime Collaboration Assurance |
No | No | No | No | All except HX240c M4SX TRC#1 | Yes | No | |||
| Cisco Contact Center Domain Manager |
No | No | No | No | All except HX240c M4SX TRC#1 | Yes | No | |||
HCS for Contact Center solution supports the following softswitches:
| Softswitch | Support |
| VMware vNetwork Standard Switch (vSS or vSwitch) | Y(C) |
| VMware vNetwork Distributed Switch (vDS) | Y(C) |
| Cisco Nexus 1000V | Y(C) |
| Cisco Application Virtual Switch (AVS) | N |
Y(C) means that the softswitch is supported with caveats. HCS for Contact Center has High Availability requirements for network communications that must be met by the chosen softswitch, as folllows:
Follow these guidelines for enabling Quality of Service (QoS) in Unified CCE:
The EOS notice for the Cisco Business Edition 7000M server does not apply to the C220M3SFF TRC (SKU: UCUCS-EZ-C220M3S) or C240M3S TRC #1 (SKU: UCUCS-EZ-C240M3S. The C220M3SFF TRC and C240M3S TRC #1 will continue to be sold until these M3 TRC servers are EOS.
When the hardware support is specified as "Yes (See details)", the following exceptions exist, as applicable to the TRC or Specs-based policy referenced:
HCS for CC supports Cisco UCS servers only under the specs-based support policy. 3rd party servers are not supported
In 11.x releases, Cisco HCS for Contact Center reference designs supports virtual machine vCPU oversubscription (virtual CPU to physical Core). For complete details and limitations, see the Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center
You must install the VMware Tools on each of the VMs, and you must use all of the VMware Tools default settings. Please refer to VMware documentation for instructions on installing or upgrading VMware Tools on the VM with the Windows operating system.
Follow the instructions provided in the VMware Knowledge Base article VMware KB: Timekeeping best practices for Windows.
For more details about time synchronization, see the relevant section in the Cisco Unified Contact Center Enterprise Design Guide.
You must comply with the requirements described in the System Performance Monitoring section of the Unified Contact Center Enterprise Design Guide and in the Performance Counters section in the Serviceability Best Practices Guide for Unified ICM/Contact Center Enterprise.