Virtualization for Cisco HCS for Contact Center

Cisco Collaboration Virtualization Support


The table below is for convenience and is a snapshot summary only. When in doubt or if there is a conflict, check the product details page by clicking on the product name.

For a given application, this table only summarizes the indicated version (which is usually the latest version in a Unified Communications System Release Set ). 
For older versions or unlisted versions, check the product details page by clicking on the product name.

Version 11.6(1) (top)

IMPORTANT: The Nexus 1000v and other Cisco distributed virtual switches based on the Nexus 1000v are not compatible with ESXi 6.5.

Component and Capacity Point


VM Configuration Requirements (see OVA details of each component page for details)

Download OVA

Supported Hardware (Latest)
UCS Tested Reference Configurations UCS or 3rd-party Specs-based on Intel Xeon
VCPU vRAM vDisk vNIC BE6000S XS TRC BE6000M S TRCs BE6000H S+TRCs BE7000M M TRCs BE7000H L TRCs Full UC Perf. CPUs Restricted UC Perf. CPUs
Cisco Unified Communications Manager

No No No No Yes

(see details)

Yes

(see details)
No
Cisco Unified Contact Center Enterprise

No No No No

Yes

(see details)

Yes

(see details)
No
Cisco Unified Intelligence Center

No No No No Yes

(see details)

Yes

(see details)

No
Cisco Unified Customer Voice Portal

No No No No Yes

(see details)

Yes

(see details)

No
Cisco Virtualized Voice Browser

No No No No Yes

(see details)

Yes

(see details)

No
Cisco MediaSense
No No No No Yes

(see details)

Yes

(see details)

No
Cisco SocialMiner
No No No No Yes

(see details)

Yes

(see details)

No
Cisco Finesse
No No No No Yes

(see details)

Yes

(see details)

No
Cisco Enterprise Chat and Email
No Np No No Yes

(see details)

Yes

(see details)

No
Remote Silent Monitoring
No No No No Yes

(see details)

Yes

(see details)

No
Avaya PG
No No No No Yes

(see details)

Yes

(see details)

No
Cisco Prime Collaboration Assurance
No No No No Yes

(see details)

Yes

(see details)

No
Cisco Contact Center Domain Manager
No No No No Yes

(see details)

Yes

(see details)

No


Version 11.5(1) (top)

Component and Capacity Point


VM Configuration Requirements (see OVA details of each component page for details)

Download OVA

Supported Hardware (Latest)
UCS Tested Reference Configurations UCS or 3rd-party Specs-based on Intel Xeon
VCPU vRAM vDisk vNIC BE6000S XS TRC BE6000M S TRCs BE6000H S+TRCs BE7000M M TRCs BE7000H L TRCs Full UC Perf. CPUs Restricted UC Perf. CPUs
Cisco Unified Communications Manager

No No No No Yes

(see details)

Yes

(see details)
No
Cisco Unified Contact Center Enterprise

No No No No

Yes

(see details)

Yes

(see details)
No
Cisco Unified Intelligence Center

No No No No Yes

(see details)

Yes

(see details)

No
Cisco Unified Customer Voice Portal

No No No No Yes

(see details)

Yes

(see details)

No
Cisco Virtualized Voice Browser

No No No No Yes

(see details)

Yes

(see details)

No
Cisco MediaSense
No No No No Yes

(see details)

Yes

(see details)

No
Cisco SocialMiner
No No No No Yes

(see details)

Yes

(see details)

No
Cisco Finesse
No No No No Yes

(see details)

Yes

(see details)

No
Cisco Enterprise Chat and Email
No Np No No Yes

(see details)

Yes

(see details)

No
Remote Silent Monitoring
No No No No Yes

(see details)

Yes

(see details)

No
Avaya PG
No No No No Yes

(see details)

Yes

(see details)

No
Cisco Prime Collaboration Assurance
No No No No Yes

(see details)

Yes

(see details)

No
Cisco Contact Center Domain Manager
No No No No Yes

(see details)

Yes

(see details)

No

 

HCS for Contact Center Network Configuration in a Virtualized Environment (top)

HCS for Contact Center solution supports the following softswitches:

Softswitch  Support 
VMware vNetwork Standard Switch (vSS or vSwitch)  Y(C) 
VMware vNetwork Distributed Switch (vDS)  Y(C) 
Cisco Nexus 1000V  Y(C) 
Cisco Application Virtual Switch (AVS) 

Y(C) means that the softswitch is supported with caveats. HCS for Contact Center has High Availability requirements for network communications that must be met by the chosen softswitch, as folllows: 

Follow these guidelines for enabling Quality of Service (QoS) in Unified CCE:


Notes on UCS Tested Reference Configuration and Specs-based Support (top)

The EOS notice for the Cisco Business Edition 7000M server does not apply to the C220M3SFF TRC (SKU: UCUCS-EZ-C220M3S) or C240M3S TRC #1 (SKU: UCUCS-EZ-C240M3S. The C220M3SFF TRC and C240M3S TRC #1 will continue to be sold until these M3 TRC servers are EOS.

When the hardware support is specified as "Yes (See details)", the following exceptions exist, as applicable to the TRC or Specs-based policy referenced:

HCS for CC supports Cisco UCS servers only under the specs-based support policy. 3rd party servers are not supported

Oversubscription Support (top)

In 11.x releases, Cisco HCS for Contact Center reference designs supports virtual machine vCPU oversubscription (virtual CPU to physical Core). For complete details and limitations, see the Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center 

Installing VMware Tools (top)

You must install the VMware Tools on each of the VMs, and you must use all of the VMware Tools default settings. Please refer to VMware documentation for instructions on installing or upgrading VMware Tools on the VM with the Windows operating system.

Timekeeping Best Practices for Windows (top)

Follow the instructions provided in the VMware Knowledge Base article VMware KB: Timekeeping best practices for Windows.

For more details about time synchronization, see the relevant section in the Cisco Unified Contact Center Enterprise Design Guide.

System Performance Monitoring Using Windows Perfmon Counters (top)

You must comply with the requirements described in the System Performance Monitoring section of the Unified Contact Center Enterprise Design Guide and in the Performance Counters section in the Serviceability Best Practices Guide for Unified ICM/Contact Center Enterprise.