Virtualization for Cisco HCS for Contact Center

Virtualization for Cisco HCS for Contact Center

Virtualization details below specify the supported third-party software (like VMware) and its versions. Support for these software versions and their interoperability depends on the release cycles (patches and upgrades) of the third-party software. For example, support for ESXi depends on VMware release cycles.

Version 12.5 (with ESXi 7.0)

Version 12.0 (with ESXi 7.0)

Prior Versions

Go back to: Cisco Collaboration Virtualization

Version 12.5 (with ESXi 7.0)

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Supported Versions of VMware vSphere ESXi= 6.5 inclusive of all updates, 6.7 inclusive of all updates, 7.0 inclusive of all updates
Component & Capacity Point	VM Configuration Requirements click to download OVA file for this version
Component & Capacity Point	vCPU	Megahertz (MHz)	Physical CPU Base Frequency	vRAM	vDisk	vNIC
Router	4	4000	2.60 GHz	8 GB	1 x 80 GB	2
Logger	4	6000	2.60 GHz	8 GB	1 x 80 GB	2
Rogger	4	5000	2.60 GHz	6 GB	1 x 80 GB	2
Small PG	2	2000	2.60 GHz	6 GB	1 x 80 GB	2
Medium PG	2	4000	2.60 GHz	6 GB	1 x 80 GB	2
Large PG	4	10000	2.60 GHz	6 GB	1 x 80 GB	2
Administration Client	1		2.60 GHz	2 GB	1 x 40 GB	1
Administration Server - AW	1	750	2.60 GHz	2 GB	1 x 80 GB	1
AW-HDS	8	17500	2.60 GHz	16 GB	1 x 80 GB	1
AW-HDS-DDS	4	5000	2.60 GHz	16 GB	1 x 80 GB	1
HDS-DDS	8	17500	2.60 GHz	16 GB	1 x 80 GB	1
Live Data for 24000 Agents	12	24000	2.60 GHz	36 GB	1 x 146 GB	1
Live Data for 12000 Agents	8	16500	2.60 GHz	24 GB	1 x 146 GB	1
Live Data for 4000 Agents	4	5500	2.60 GHz	24 GB	1 x 146 GB	1
Cisco Identity Service (IdS) Server	4	1500	2.60 GHz	10 GB	1 x 146 GB	1
Cisco Identity Service (IdS) Server for 24000 Agent Deployment	8	3000	2.60 GHz	10 GB	1 x 146 GB	1
Cisco Enterprise Chat and Email	4	4000	2.60 GHz	20 GB	1 x 80 GB	1
Notes: This Virtual Machine Template does not automatically provision the required application database virtual disk drive. See the Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center and the Cisco Hosted Collaboration Solution for Contact Center Configuration Guide, for instructions on database drive creation post-VM template deployment. For more information, see Notes on Unified CCE Release 12.5 VM Configurations Virtualization for Unified Contact Center Enterprise - Additional Information Refer to Cisco Collaboration Infrastructure for all other details on hardware and VMware support. Refer to Quote Collab for modeling VM placement on a user defined hardware configuration.

Version 12.0 (with ESXi 7.0)

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Supported Versions of VMware vSphere ESXi= 6.0 U2 and later updates, 6.5 inclusive of all updates, 6.7 inclusive of all updates, 7.0 inclusive of all updates
Component & Capacity Point	VM Configuration Requirements click to download OVA file for this version
Component & Capacity Point	vCPU	Megahertz (MHz)	Physical CPU Base Frequency	vRAM	vDisk	vNIC
Router	4	4000	2.60 GHz	8 GB	1 x 80 GB	2
Logger	4	6000	2.60 GHz	8 GB	1 x 80 GB	2
Rogger	4	5000	2.60 GHz	6 GB	1 x 80 GB	2
Small PG	2	2000	2.60 GHz	6 GB	1 x 80 GB	2
Medium PG	2	4000	2.60 GHz	6 GB	1 x 80 GB	2
Large PG	4	10000	2.60 GHz	6 GB	1 x 80 GB	2
Administration Client	1		2.60 GHz	2 GB	1 x 40 GB	1
Administration Server - AW	1	750	2.60 GHz	2 GB	1 x 80 GB	1
AW-HDS	8	17500	2.60 GHz	16 GB	1 x 80 GB	1
AW-HDS-DDS	4	5000	2.60 GHz	16 GB	1 x 80 GB	1
HDS-DDS	8	17500	2.60 GHz	16 GB	1 x 80 GB	1
Live Data for 24000 Agents	12	24000	2.60 GHz	36 GB	1 x 146 GB	1
Live Data for 12000 Agents	8	16500	2.60 GHz	24 GB	1 x 146 GB	1
Live Data for 4000 Agents	4	5500	2.60 GHz	24 GB	1 x 146 GB	1
Cisco Identity Service (IdS) Server	4	1500	2.60 GHz	10 GB	1 x 146 GB	1
Cisco Identity Service (IdS) Server for 24000 Agent Deployment	8	3000	2.60 GHz	10 GB	1 x 146 GB	1
Cisco Remote Expert Mobile Application	4	8400	2.60 GHz	4 GB	1 x 40 GB	1
Cisco Remote Expert Mobile Media Broker	8	16800	2.60 GHz	8 GB	1 x 40 GB	1
Cisco Enterprise Chat and Email	4	4000	2.60 GHz	20 GB	1 x 80 GB	1
Notes: This Virtual Machine Template does not automatically provision the required application database virtual disk drive. See the Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center and the Cisco Hosted Collaboration Solution for Contact Center Configuration Guide, for instructions on database drive creation post-VM template deployment. For more information, see Notes on Unified CCE Release 12.0 VM Configurations Virtualization for Unified Contact Center Enterprise - Additional Information Refer to Cisco Collaboration Infrastructure for all other details on hardware and VMware support. Refer to Quote Collab for modeling VM placement on a user defined hardware configuration.