Connected Digital Experience: Build loyalty and enduring relationships with your customers.How Amway succeeds Deliver with Connected Digital Experience
Gone are the days of “one-size-fits-all” contact centers. Customers expect faster responses, personalised service, and increased availability. They want service when and how they need it. Personalised care is now the rule, not the exception.
of business leaders consider customer experience the “new battlefield” for competition.Source: Gartner
of execs list improving the customer experience as their top business imperative.Source: Harvard Business Review
of execs say fostering collaboration with customers has increased in importance in the last two years.Source: Harvard Business Review
"Cisco Contact Center has improved our efficiencies, gaining us an additional 6 hours a day because of faster call pick-ups and patient hold times."Cindy Rydberg, Executive Director of Nurse On Call, Mercy