Cisco Unified Contact Center Express

Improve productivity and customer experiences

Cisco Unified Contact Centre Express provides a secure, available, and sophisticated contact centre software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centres.

Contact Cisco

  • Get a call from Sales
  • Contact Sales via Email
  • Call Sales:
  • 1800 134349 (AU)
  • 0800 291129 (NZ)
  • Webex
  • 1800 493239 AU
  • 0508 555607 NZ
  • 8:30 AM to 5:00 PM AEDT
  • Product / Technical Support

Features

Agent and supervisor experience

This intuitive contact centre agent and supervisor desktop supports API for customisation and centralisation of daily tools and applications for a single workspace application.

Get insight on customer experience

Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement.

Seamless omnichannel interactions

Engage with customers on a variety of channels from a single intuitive contact centre agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels.

Simplified licensing

Provides a flexible and agile approach that streamlines the management of the customer's software licenses across the enterprise with a complete, and easy-to-use portal.

Accelerate your results

Improve your ROI with Contact Centre experts who can take your solution to the next level.

Resources

Data Sheets and Literature

Support

Support & Downloads

All support information for

For partners

Are you a Cisco partner?  Log in to see additional resources.

Looking for a solution from a Cisco partner? Connect with our partner ecosystem.