Cisco Collaboration Flex Plan for Contact Centre
Buy a mix of cloud, on-premises, and hosted contact centre solutions in a user-based subscription, pay-as-you-grow consumption model.
Create exceptional customer experiences that keep customers coming back for more.
Infuse your contact centre with AI and data to create contextual and predictive customer experiences.
Use cloud data analytics to learn about your customers so you can improve intimacy, loyalty, and customer lifetime value.
Improve first contact resolution by giving your agents quick access to subject matter experts with built-in collaboration.
Leverage your agents more efficiently across locations and reduce overall agent costs.
Unified Contact Centre Enterprise hosted in the cloud by our partners.
Vasili Triant, VP/GM Cisco Contact Centre, talks about how contact centres are evolving from isolated customer experiences to cohesive and engaging journeys.
Cloud-based contact centres help IT leaders improve agility, support digital transformation, and provide access to emerging technologies like AI and cloud data analytics. Our approach to cloud migration makes it easy for Cisco on-premises contact centres to move toward cloud innovation.
Enjoy the benefits of modern cloud services while keeping your valuable on-premises contact centre deployment.
“The Cisco Customer Journey Platform provides Office Depot, Inc. with a level of transparency and agility that we did not have with our previous technology. This agility has made a significant impact on the company's bottom line.”
-Director of Operations and Analytics, Office Depot, Inc.
“Cisco Contact Centre has improved our efficiencies, gaining us an additional 6 hours a day because of faster call pickups and patient hold times.”
-Cindy Rydberg, Executive Director of Nurse On Call, Mercy
Connect culture, process, and technology to bring the collaboration experience to life.