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Contact Centre

Create exceptional customer experiences that keep customers coming back for more.

Increase customer loyalty and lifetime value

Infuse your contact centre with AI and data to create contextual and predictive customer experiences.

Engage with customers on every channel from a single intuitive agent desktop.

Use cloud data analytics to learn about your customers so you can improve intimacy, loyalty, and customer lifetime value.

Migrate to a cloud contact centre solution in a thoughtful, cost-effective, and innovative way.

Improve first contact resolution by giving your agents quick access to subject matter experts with built-in collaboration.

Agent optimisation

Leverage your agents more efficiently across locations and reduce overall agent costs.

Cisco Contact Centre portfolio

On-premises

Cisco offers solutions for small, midsize, and large contact centres.

Hosted

Unified Contact Centre Enterprise hosted in the cloud by our partners.

Cloud

Robust 100% native cloud contact centre-as-a-service for companies of all sizes.

Why Cisco Contact Centre?

Customer loyalty

Consolidate and analyse data about your customers to understand and improve their journey and lifetime value

Customer satisfaction and retention

Predict customer needs and match them to the best agent

First contact resolution

Empower agents with context and knowledge to deliver faster and more personalised care

Higher productivity

Improve supervisor and agent productivity with intuitive omnichannel tools, resources, and customer data analytics

Workforce optimisation

Balance call loads across sites, teams, and agents, regardless of call centre location

Seamless workflows

Have instant access and visibility to customer data stored in your CRM and other business applications

The evolution of contact centres

Vasili Triant, VP/GM Cisco Contact Centre, talks about how contact centres are evolving from isolated customer experiences to cohesive and engaging journeys.

Unify your on-premises Cisco Contact Centre solution with the cloud

Cloud-based contact centres help IT leaders improve agility, support digital transformation, and provide access to emerging technologies like AI and cloud data analytics. Our approach to cloud migration makes it easy for Cisco on-premises contact centres to move toward cloud innovation.

Cisco Collaboration Flex Plan for Contact Centre

Buy a mix of cloud, on-premises, and hosted contact centre solutions in a user-based subscription, pay-as-you-grow consumption model.

Advanced Hybrid Cloud Services

Enjoy the benefits of modern cloud services while keeping your valuable on-premises contact centre deployment.

What our customers think

Office Depot optimises customer experiences

“The Cisco Customer Journey Platform provides Office Depot, Inc. with a level of transparency and agility that we did not have with our previous technology. This agility has made a significant impact on the company's bottom line.”

-Director of Operations and Analytics, Office Depot, Inc.

Cisco Contact Centre solution improves patient care at Mercy

“Cisco Contact Centre has improved our efficiencies, gaining us an additional 6 hours a day because of faster call pickups and patient hold times.”

-Cindy Rydberg, Executive Director of Nurse On Call, Mercy

Why Cisco?

Market leader

Cisco is the market share leader for contact centres, with more than 30,000 customers and 3M+ agents leveraging our technology globally

Integrated portfolio

Our tightly integrated portfolio and expertise in all areas of communications, make us the trusted partner of choice

Flexible migration

Our "cloud first, not cloud only" approach makes your cloud move easy, with a flexible consumption model and advanced cloud services

Intelligent journeys

Our solutions leverage cloud data analytics and AI to help you provide contextual, suggestive, and predictive customer experiences

Unified open platform

Our open platform helps you enhance business processes and workflow efficiency, and integrate with business tools that touch your contact centre

Security and trust

Cisco has a reputation for robust security and continuous investment to make your contact centres more secure

Improve your results with services

Connect culture, process, and technology to bring the collaboration experience to life.

For partners

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