Discover why over 3 million agents across 30,000+ different enterprises use Cisco Contact Centre solutions.
Read the Aragon Research GlobeTM for Intelligent Contact Centre.
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A cognitive contact centre has intelligence woven throughout every portion of the customer and agent experience. Cisco is using such technology as AI, ML, and powerful data analytics to transform those experiences from the inside out.
Cisco offers a comprehensive portfolio of products, including contact centre, calling, meetings, team collaboration, and devices.
Cisco Collaboration Flex Plan offers on-premises, cloud, and mix options with common UX and provisioning that allow you to migrate at your own pace.
Cisco's open, flexible cloud architecture allows for customisation and application integrations, as well as a common and seamless management and user experiences.
Cisco Contact Centre solutions provide AI-powered cognitive agent and customer experiences, and an in-depth view of your customer's journey.
Cisco helps on-premises contact centre customers transition to the cloud at the pace that is right for them. Cisco has added cloud applications your agents can use whether you are in the cloud or on-premises.