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Team Captain

The team captain is a customer individual who is authorized by the customer to use the Learning Credits Management Tool to manage credits, review transactions, generate reports, and identify team players.


The team captain plays a critical role in the Learning Credits Management Tool (LCMT), monitoring account usage and guarding against fraudulent use of the credits. Team captains can view their accounts, approve or deny transactions, view reports, and receive notifications.

The team captain must open a case with Cisco to obtain access to the Learning Credits account, or the Cisco account manager may assign access to the team captain authorized by the customer. Only the team captain can log in to the LCMT. The system sends the team captain an email that provides instructions for accessing the account. The team captain can then complete account setup, including designating other individuals as team players, as authorized by their company. The team players receive email from the system with instructions for accessing the account. Team players can view the accounts they have access to and may be able to view reports and receive notifications.

Learning Credits Management Tool

The LCMT is a robust online tool that is designed to help team captains monitor and manage the company's usage of Cisco Learning Credits. The LCMT:

  • Tracks all your account transactions
  • Validates the redemption of your Learning Credits

Access the LCMT

1. To access the LCMT, go to cisco.com/go/lcmt. The Cisco.com login window appears.

2. At the login window, enter your Cisco.com username and click Next.


3. Enter your Cisco.com password and click Log In. The Terms and Conditions window appears.


4. Read the terms and conditions and click Accept. The LCMT Home page appears.

NOTE: If you decline the program terms, you will not be able to access your account.

View accounts and account information

  1. To view your accounts, click the Account Information tab. This tab lists all the accounts that you have access to and gives the name of the team captain and the number of Learning Credits available for that account. You can also search for an account name from this page.


2. To view the details of an account, click the Plus (+) icon next to the account name.


  1. To view a statement of account transactions, click the Transactions tab and choose Search Transactions. You can choose whether to view the results online or have them downloaded to Microsoft Excel. Specify all transactions, a date range, or a transaction type, then click Search.


TIP: You can click the Search button without entering any specific criteria to view all transactions that have occurred in the account since it was created.

NOTE: If you download the report to Excel, you can view the system notes that accompany the transactions.

Approve or deny Learning Credit debit requests

  1. On the Transactions tab, click Approve Debits.

NOTE: The quick access ribbon shows the status of all Learning Credits transactions in your account. Click a segment of the ribbon to view only those transactions. You can also search for specific transactions by training provider, transaction number, SO number, course acronym, request status, a date range for debits, or a date range for the start of a class.


  1. On the Approve Debits tab, team captains can approve, deny, or place on hold each debit request made by a training provider. To address a pending request, locate the request and click the Plus (+) icon next to the transaction number to expand the request. The SO number and the number of credits appear.


  1. Click the Process link for the debit request. A debit transaction popup window appears that provides the details of the request. At the bottom right, the approval status is given. Requests that have been submitted by the training provider but have not yet been processed have a status of Pending.


  1. Before you can approve, deny, or place a debit request on hold, you must add a note, giving any details you would like to specify, in the Notes area at the lower right of the window.


5. To change the status of the pending request, click the Down arrow next to Debit Approval Status and choose On Hold, Denied, or Approved:

  • On Hold: You need further information before approving or denying the debit request.
  • Denied: The training provider will not receive reimbursement. The provider can submit a new request, but the existing request is permanently denied and the credits remain in your account.
  • Approved: The request can be reimbursed to the training provider by Cisco and the credits are debited from your account.

You can also leave the status as Pending if you simply want to add notes to the request.


6. Click Update to submit the transaction. A popup window appears that confirms the transaction update and shows who processed the debit request.


7. Close the window to return to the Approve Debits page, and note that the quick access ribbon reflects the change in the transaction category numbers.

Set up automatic approval for account

1. To allow debit requests in some or all accounts to be approved automatically, on the Transactions tab, click Autoapprove Debits.


2. At the right, in the Autoapprove Debits column, check the check box for each account that does not require manual approval by the team captain. You can enable automatic approval for some accounts or select it or deselect it for all accounts.

  • Checking a box means that the team captain takes no action when the training partner submits a debit request for that account. Reimbursement by Cisco is automatic.
  • Unchecking all boxes means that the team captain manually processes every request.


3. Click Submit to update the automatic approvals. A confirmation message appears on the Autoapprove Debits page.

View account statements

  1. To view a statement of the account status and transactions, on the Transactions tab, click Account Statement. A search form appears.


  1. You can produce an account statement for an individual account or by a transaction date range for all accounts. The default is to view the report online, but you can choose to export it to Excel.

Transfer credits to a branch account

If your company has segmented its Learning Credits account into a prime account and one or more branch accounts, the team captain of the prime account can transfer credits from the prime account to a branch.

  1. On the Transactions tab, click Transfer Credits.


  1. In the From SO Number field, enter the SO number of the prime account. Click the Fetch SO Details button. Details of the prime account appear, with the balance of the credits that are available in the account.


  1. Enter the number of credits you want to transfer to each branch account. Click the Submit button.


  1. A confirmation message appears on the Transfer Credits page that provides the new branch SO number, and email notification is sent to the branch account team captain.

Add a team player

  1. To add a team player to an account, click the Users tab and choose Add Team Player.

NOTE: Cisco.com credentials cannot be shared. Each team player must have a valid Cisco.com username and password.


  1. Enter the details for the new team player. For each account that you want to add the team player to, check the appropriate check box to determine whether the user is active and can view reports and receive notifications.


  1. Click the Submit button to add the team player.

Modify a team player

  1. To modify a team player, on the Users tab, click Modify Team Player.


  1. To view and modify the team player's details, click the Details link.


  1. Click the Submit button to modify the team player in the database.

Get help


  • You will be notified of case details via email
  • Not to be used for updates or communication, please use the case tool


  • You will be notified of case details via email
  • Please use case tool to communicate with team


(US) 1-800-553-6387 Option 4, Option 1

  • A case will be opened on your behalf, or
  • You may update an existing case using this option