Cisco Learning Credits
Cisco Learning Credits
Plan for the training that will optimize your company's investment in equipment and services.
What's new
The Learning Credit Management Tool is upgraded as of January 13, 2020. The new tool has additional features to support you. Refer to these materials to be informed of the changes.
Customers
Account Manager
Overview
Cisco Learning Credits are prepaid training dollars or “credits.” When ordering Cisco products and services, you can optimize your spend by addressing anticipated training needs as part of the total solution. At the time of purchase, you can include Cisco Learning Credits, which are redeemable for high-quality training directly from Cisco Training Services and Cisco Learning Partners. Instead of training being an afterthought to your original purchase, you can bundle products and services with Cisco Learning Credits. Training ensures that your staff will more rapidly become familiar with the new technology, thereby accelerating your return on investment.
Note: You can also purchase Learning Credits as a stand-alone order.
- Each Cisco Learning Credit is equivalent to US$100.
- Sold in packages of 1, 10, 100, 500, and 1500.
- Purchased like any Cisco product or service.
- Activated between one and five days after invoicing and expire one year after the invoice date.
- Registered, redeemed, and monitored in an online database called the Learning Credit Management Tool (LCMT).
- When applied to training, must be used for training that begins before the expiration date.
- Can be applied to registration for events that take place after the expiration date of the credits, but you must register for the event before the expiration date.
- Customers who haven’t been able to use all their Learning Credits can request a six-month extension, subject to approval.
Learning Credits Management Tool
- Register your Cisco Learning Credits, track transactions, validate Learning Credit redemptions, and generate reports.
- Maintain precise records of collective and individual training statistics.
- Manage the overall training purchase with monthly statements of account activity.
- Initiate reissue requests.
How can I use Cisco Learning Credits?
You can redeem Cisco Learning Credits for:
- Cisco Training Services offerings
- Authorized training from a Cisco Learning Partner
- Cisco certification training and labs
- Vouchers and voucher bundles for certification exam fees
- Cisco Learning Network Store products
- Cisco Live events and Cisco Connect Toronto
- Cisco Lancope training
How can I purchase Cisco Learning Credits?
You can purchase Cisco Learning Credits as part of an order for products or services or as a stand-alone order. Credits are available in packages of 1, 10, 100, 500, and 1500, with each Cisco Learning Credit equivalent to US$100. Each package is assigned a unique SKU:
| 1 credit | $100 | TRN-CLC-004 |
| 10 credits | $1,000 | TRN-CLC-055 |
| 10 credits | $1,000 | TRN-CLC-000 |
| 100 credits | $10,000 | TRN-CLC-001 |
| 500 credits | $50,000 | TRN-CLC-002 |
| 1500 credits | $150,000 | TRN-CLC-003 |
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Benefits
Using Cisco Learning Credits offers several benefits:
Complete network solution
- Integrate hardware, software, services, and training.
- Make training an integral and indispensable piece of the networking solution purchase.
- Increase staff productivity and technical competency, providing a faster return on investment.
Access to training experts
- Cisco Training Services and participating Cisco Learning Partners offer assessments to help identify training needs and develop training plans.
- Cisco Training Services and Cisco Learning Partners are the only authorized channels for delivering curricula developed by Cisco. They alone have access to Cisco labs, simulations, and the latest products.
- Cisco Learning Partners must meet stringent guidelines for authorization, and their instructors must pass rigorous exams to be certified as Cisco instructors.
Administrative efficiencies
- Eliminate the need to allocate funds for training on an ad hoc basis by purchasing training along with the initial purchase of products or services.
- Reduce the time, effort, and expense of generating multiple purchase orders for training.
- Use only one purchase order for Cisco products, services, and training.
Authorized training
- Latest content authorized by Cisco and created by a Cisco product team
- Certified Cisco instructors
- Virtual practice labs using the latest Cisco equipment simulations created to help prepare for Cisco exams
- Comprehensive analysis of learning needs and skills gaps
- Customized courses that use Cisco intellectual property
- Variety of training delivery methods, including self-study, classroom, virtual classroom, e-learning, and on-site training
Countries of operation
Only certain countries have been cleared for the sale, purchase, and redemption of Cisco Learning Credits.
Learning partners
Cisco Learning Credits are an easy method of payment for Cisco authorized training, redeemable through participating Cisco Learning Partners worldwide.
Cisco Customer Loyalty
Reward your employees with training opportunities that will optimize your company’s investment in Cisco products and services.
Approved customers in the Cisco Customer Loyalty program are eligible to receive Learning Credits based on purchases of Cisco products and services. Awards are made on a quarterly basis.
Customers use Learning Credits to develop and implement a comprehensive learning roadmap for their business.
If you would like to nominate your company for Cisco Customer Loyalty, please engage with your Cisco Account Manager.
As a member of the loyalty program, you will be able to:
Use Learning Credits to purchase training for your company’s learning needs
Build stronger IT teams and reward team members
Encourage employees to grow their expertise
Get the latest training available for new Cisco technologies
32
Active accounts in 32 countries
8,000
Over 8,000 Cisco Live tickets have been purchased using loyalty awards
180,000
180,000 students have attended classes or purchased certification exams using loyalty awards
Cisco Customer Loyalty program resources
Resources
- How to redeem Learning Credits
- Requesting reissue of Learning Credits
- Cisco Learning Credits FAQs
- Training and certifications
- Cisco Training Services
- Global Learning Locator
- Team Captain LCMT
- Team Captain FAQ and training
- Team Captain User Guide
- Account Manager LCMT
- Account Manager FAQs and training
- Account Manager User Guide
- Cisco Learning Network Store
- Cisco Live
- Cisco Connect
Questions?
Visit the Learning@Cisco Centralized Support tool to search FAQs or open a case about your Learning Credits.
Search FAQs
At the Learning@Cisco Centralized Support tool, search for FAQs by keyword, or browse popular questions and answers.
Open a case
Go to the Learning@Cisco Centralized Support tool, login with your username and password, then click Open Case.
Your Learning support account is separate from your cisco.com account. If you don’t have a Learning support account yet, register here.
Update a case
Login to the Learning@Cisco Centralized Support tool, then click Update Case.
You can also open or update a case by calling us at (US) 1-800-553-6387 Option 4, Option 1.