Mobile Concierge Services
Cisco Mobile Concierge
service provides requirements for mobile clients and servers, and describes
message exchanges between them. The Mobile Concierge solution delivers a unique
in-store experience to customers who use smartphones.
Mobile Concierge
service is used by the mobile devices that are configured with a set of
policies for establishing network connectivity. Mobile Concierge service
facilitates mobile devices to discover network-based services available in a
local network or services that are enabled through service providers. Once you
are connected to the stores Wi-Fi network, you receive different services
including electronic coupons, promotional offers, customer loyalty data,
product suggestions, and so on.
Licensing for Mobile Concierge
You can enable Mobile
Concierge service only if you have a valid Advanced Location service license.
If you have the Base Location license, you can upgrade to Advanced Location
services by buying the Upgrade SKUs. For information on SKUs, see the
Release Notes for
Cisco 3300 Series Mobility Services Engine, Release 7.5.
Defining a Venue
To define a venue, follow these steps:
Step 1
|
Choose Services > Mobile Concierge. |
Step 2
| Choose Mobile Concierge Services > Venues from the left sidebar menu. The venue page appears.
|
Step 3
| From the Select a command drop-down list, choose Define New Venue, and click Go. The Venue Wizard page appears.
|
Step 4
| Enter the venue name in the Venue Name text box, and click Next. |
Step 5
| In the Floor/Outdoor Association group box, do the following: From the Area Type drop-down list, choose the area type where you want to display the service advertisements. The possible values are Floor Area and Outdoor Area.
Note
| The Building, Floor Area, and Coverage Area drop-down lists are displayed only when you select Floor Area as the area type.
|
From the Campus drop-down list, choose the campus name where you want to display the service advertisements.
From the Building drop-down list, choose the building name where you want the advertisements to appear.
From the Floor drop-down list, choose the floor type.
From the Coverage Area drop-down list, choose the coverage area within the floor.
From the Outdoor Area drop-down list, choose the outdoor area where you want to display the service advertisements. This field is displayed only if you select Outdoor Area as the Area Type.
|
Step 6
| Click Next. The Audio group box appears. |
Step 7
| In the Audio group box, click Choose File to browse and select the audio file to play the audio notification on the mobile device. |
Step 8
| Click Next. The Icons group box appears. |
Step 9
| In the Icons group box, click Choose File to browse and select the icon. |
Step 10
| Click Next. The Venue Apps group box appears. |
Step 11
| In the Venue Apps group box, choose the venue where you want to broadcast the service advertisements. |
Step 12
| Click Next. The Additional Venue Information group box appears. |
Step 13
| In the Additional Information group box, do the following: Enter the location detail in the Location Detail text box. This provides location details such as store address, zip code, or street address of the venue.
Enter the GPS latitude and longitude of the venue in the Latitude and Longitude text box. This helps the applications to identify the venue accurately.
Enter any other additional information that you want to provide in the Additional Information text box.
|
Step 14
| Click Save. This information is applied to the MSE and the synchronization happens automatically. |
Deleting the Venue
To delete a venue, follow these steps:
Step 1
|
Choose Services > Mobile Concierge. The Venues page appears.
|
Step 2
| Select the check box of the venue that you want to delete. |
Step 3
| From the Select a command drop-down list, choose Delete Venue, and click Go. |
Step 4
| Click OK to confirm the deletion. |
Adding New Service Providers with Policies
To add a service provider with policies, follow these steps:
Step 1
|
Choose Service > Mobile Concierge. |
Step 2
| Choose Mobile Concierge Services > Providers from the left sidebar menu. The Providers page appears.
|
Step 3
| From the Select a command drop-down list, choose Define New Provider, and click Go. The Provider Wizard page appears.
|
Step 4
| Enter the service providers venue name in the Provider Name text box. |
Step 5
| Click Next. The Icons group box appears. |
Step 6
| Select an icon that is associated with the service provider by clicking Choose File. This is the icon that is displayed on the clients handset. |
Step 7
| Click Next. The Local Services group box appears. |
Step 8
| In the Local Services group box, do the following:
|
Step 9
| Click Save. This information is applied to the MSE and synchronization happens automatically. |
Adding New Service Providers with Policies
To add a service provider with policies, follow these steps:
Step 1
| Choose Service > Mobile Concierge.
|
Step 2
| Choose Mobile Concierge Services > Providers from the left sidebar menu. The Providers page appears.
|
Step 3
| From the Select a command drop-down list, choose Define New Provider and click Go. The Provider Wizard page appears.
|
Step 4
| Enter the service providers venue name in the Provider Name text box. |
Step 5
| Click Next. The Icons group box appears. |
Step 6
| Select an icon that is associated with the service provider by clicking Choose File. This is the icon that is displayed on the clients handset. |
Step 7
| Click Next. The Local Services group box appears. |
Step 8
| In the Local Services group box, do the following:
|
Step 9
| Click Save. This information is applied to the MSE and synchronization happens automatically. |
Deleting a Service Provider
To delete a service provider, follow these steps:
Step 1
|
Choose Services > Mobile Concierge. The Venue page appears.
|
Step 2
| Choose Mobile Concierge Services > Providers from the left sidebar menu. The Providers page appears.
|
Step 3
| Select the check box of the service provider that you want to delete. |
Step 4
| From the Select a command drop-down list, choose Delete Provider, and click Go. Click OK to confirm the deletion.
|
Defining New Policies
To define new
policies, follow these steps:
Step 1
| Choose
Services
>
Mobile
Concierge.
|
Step 2
| Choose
Mobile Concierge
Services >
Policies
from the left sidebar menu.
The Policies
page appears.
|
Step 3
| From the Select
a command drop-down list, choose
Define New
Policy, and click
Go.
The Policy
Wizard page appears.
|
Step 4
| Choose the venue
on which you want the policy to be applied from the Venue drop-down list.
|
Step 5
| Click
Next. The
Provider group box appears.
|
Step 6
| Choose the
service provider from the Provider drop-down list.
|
Step 7
| Click
Next.
|
Step 8
| From the SSID
drop-down list, choose the SSIDs on which you want to broadcast the service
advertisements, and click
OK. You can
choose multiple SSIDs.
|
Step 9
| Click
Next. The
Display Rule group box appears.
|
Step 10
| In the Display
Rule group box, do the following:
Select the
Display Rule radio button. You can select either
Display
Everywhere or
Display Near
selected APs radio button. By default, Display everywhere is selected.
If you select
Display everywhere, it searches for all the Mobile Concierge-supported Cisco
WLCs that provide these SSIDs and assigns these controllers to the MSE.
If you select
Display near selected APs, you can configure the following parameters:
-
AP—Select
those APs on which you want the advertisements to broadcast.
-
Radio—Select
the radio frequency on which you want the advertisements to broadcast. The
service advertisement is displayed when the mobile device is near the radio
band that you selected. The possible values are 2.4 GHz or 5 GHz.
-
min
RSSI—Enter a value for RSSI at which you want the service advertisements to be
displayed on the user interface.
|
Step 11
| Click
Finish.
|
Deleting Policies
To delete a policy,
follow these steps:
Step 1
| Choose
Services
>
Mobile
Concierge.
|
Step 2
| Choose
Mobile Concierge
Services >
Policies
from the left sidebar menu.
The Policies
page appears.
|
Step 3
| Select the check
box of the policy that you want to delete.
|
Step 4
| From the Select
a command drop-down list, choose
Delete
Policy, and click
Go.
|
Step 5
| Click
OK to
confirm the deletion.
|