Migrate and Upgrade Side B
Important |
You must perform the tasks in the order that they are listed in this table. Some tasks link to procedures in other parts of the guide. When you reach the end of a procedure, refer back to this table to determine what you must do next. Failure to perform upgrade tasks in the order listed in this table can cause the upgrade to fail. |
For best results, place the upgrade media ISOs on local data stores. Make sure to remove them when the upgrade is complete.
Step |
Task |
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Start the Side B Unified CVP components |
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1. |
Start Unified CVP Server 1B and then start the Unified CVP Reporting Server.
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Upgrade the Side B Unified CVP Servers |
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2. |
Update the settings on the Unified CVP Server 1B VM. |
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3. |
Upgrade Unified CVP Server 1B. |
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4. |
Remove the Unified CVP Server 2B VM.
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5. |
Update the Cisco IOS Enterprise Ingress Voice Gateway dial-peer configuration to remove Unified CVP Server 2B. |
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6. |
Obtain and transfer the license now if you don't have an on-box Unified CVP Reporting Server. If you have an on-box Unified CVP Reporting Server, you can transfer the upgrade license to all Unified CVP components after you upgrade the Unified CVP Reporting Server. See Obtain and Transfer the Upgrade License for Unified CVP.
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Upgrade the on-box Unified CVP Reporting Server (if used) |
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7. |
Complete the Unified CVP Reporting Server preupgrade tasks. |
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8. |
Unload the data from the Unified CVP Reporting Server. |
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9. |
Uninstall the Unified CVP Reporting Server. See Uninstall the Unified CVP Component from the Reporting Server VM. |
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10. |
Update the settings on the Unified CVP Reporting Server VM. See Update VMware Settings for the Unified CVP Reporting Server. |
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11. |
Install the Unified CVP Reporting Server. |
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12 |
Load data on the Unified CVP Reporting Server. |
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13. |
Save and deploy the Unified CVP Reporting Server in the Operations Console. |
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14. |
Transfer the upgrade license. See Obtain and Transfer the Upgrade License for Unified CVP. |
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Upgrade Side B Cisco Voice Gateway IOS Version if needed |
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15. |
Upgrade the Side B Cisco Voice Gateway IOS version to the minimum required by the upgraded Packaged CCE release (or later). See Upgrade the Cisco Voice Gateway IOS Version. See the Cisco Packaged CCE Software Compatibility Matrix at https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-device-support-tables-list.html for IOS support information. |
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Upgrade the Side B Finesse and Unified Intelligence Center VMs |
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16. |
Power on the Finesse Secondary node VM in the vSphere client. |
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17. |
Upgrade the VMware version on the Finesse Secondary VM. |
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18. |
Update the settings on the Finesse Secondary VM. |
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19. |
Upgrade the Finesse Secondary node. See either: |
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20. |
Power on the Unified Intelligence Center Subscriber VM in the vSphere client. |
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21. |
Upgrade the VMware version on the Unified Intelligence Center Subscriber VM. |
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22. |
Update the settings on the Unified Intelligence Center Subscriber VM. See Update VMware Settings for Cisco Unified Intelligence Center. |
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23. |
Upgrade the Unified Intelligence Center Subscriber. See either:
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Prepare for Side B Migration to Packaged CCE 2000 Agent Rogger Deployment |
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24. |
Back up and export the Side B SQL database. See Back Up Database. |
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Install the Side B Unified CCE Rogger |
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25. |
Create a VM for the Side B Unified CCE Rogger. Using Packaged-CCE-UCCE.ova, Create a Virtual Machine from the OVA. Select CCE Rogger from the drop-down list. |
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26. |
Install Microsoft Windows Server on the Side B Unified CCE Rogger VM. |
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27. |
Install VMware tools on the Side B Unified CCE Rogger VM. See Install VMware Tools. |
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28. |
Configure the network adaptors for the Side B Unified CCE Rogger. See Configure Network Adapters for Unified CCE Rogger and Unified CCE PG . |
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29. |
Install antivirus software on the Side B Unified CCE Rogger. |
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30. |
Configure the database drive for the Side B Unified CCE Rogger. |
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31. |
Set persistent static routes. |
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32. |
Run Windows updates. See Run Windows Updates. |
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33. |
Add the Unified CCE Rogger to the domain. |
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34. |
Install Microsoft SQL Server. |
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35. |
Install Cisco Unified Contact Center Enterprise. |
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Configure the Side B Unified CCE Rogger |
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36. |
Add a UCCE Instance in Web Setup. See Add a UCCE Instance. |
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37. |
Configure SQL Server for the Logger database. |
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38. |
Configure the Logger database and log. |
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39. |
Import the Side B SQL database that you previously backed up in step 24.
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40. |
Add a Unified CCE Router component in Web Setup. |
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41. |
Add a Unified CCE Logger component in Web Setup. |
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Convert the Side B Unified CCE Data Server and Unified CCE Call Server |
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42. |
Upgrade the VMware version on the Side B Data Server VM. |
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43. |
Update the settings on the Side B Data Server VM. |
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44. |
Convert the Side B Unified CCE Data Server to a Unified CCE AW-HDS-DDS. See Convert Unified CCE Data Server to Unified CCE AW-HDS-DDS. |
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45. |
Update the real-time and historical datasources for Unified Intelligence Center to point to the Unified CCE AW-HDS-DDS. You must update the historical data source database name to <instancename>_awdb. |
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46. |
Upgrade the VMware version on the Side B Call Server VM. |
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47. |
Update the settings on the Side B Call Server VM. |
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48. |
Remove the Router from the Side B Unified CCE Call Server. See Remove the Router from the Unified CCE Call Server.
The Call Server is now a PG. |
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49. |
Run the Unified CCE 11.6(1) installer on the Side B Unified CCE Rogger to upgrade to Release 11.6(1). See Install Cisco Unified Contact Center Enterprise Release 11.6(1). |
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50. |
Disable configuration changes on the Side B Unified CCE Rogger. Change the following registry key to 1: HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\<instance name>\RouterB\Router\CurrentVersion\Configuration\Global\DBMaintenance |
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51. |
Run the Unified CCE 11.6(1) installer on the Side B Unified CCE AW-HDS-DDS (former Data Server) to upgrade to Release 11.6(1). See Install Cisco Unified Contact Center Enterprise Release 11.6(1). |
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52. |
Run the Unified CCE 11.6(1) installer on the Side B PG (former Call Server) to upgrade to Release 11.6(1). See Install Cisco Unified Contact Center Enterprise Release 11.6(1). |
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53. |
Modify the Side B PG to point to the Unified CCE Rogger. See Modify the PG. |
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54. |
Modify the dialer to point to the Unified CCE Rogger (if using Outbound Option). See Modify the Dialer. |
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Optional: Upgrade the External HDS associated with Side B (if used) |
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55. |
Upgrade the VMware version on the External HDS associated with Side B. |
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56. |
Run the Unified CCE 11.6(1) installer on the External HDS associated with Side B to upgrade to Release 11.6(1). See Install Cisco Unified Contact Center Enterprise Release 11.6(1). |
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57. |
Update the Central Controller connectivity to point to the Unified CCE Rogger. |
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Optional: Install language pack |
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58. |
Install the language pack on the Side B Unified CCE Rogger, AW-HDS-DDS, PG (formerly Call Server), and External HDS (if used). |
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Upgrade Side B Unified Communications Manager Subscriber 2 |
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59. |
Power on the Unified Communications Manager Subscriber 2 VM in the vSphere client. |
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60. |
Upgrade the Side B Unified Communications Manager Subscriber 2. See either: |
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61. |
Upgrade JTAPI on the Side B PG (formerly Call Server). |
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Optional: Change hostnames of the Unified CCE components |
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62. |
Optional: Change the hostnames of the Unified CCE components (AW-HDS-DDS and PG).
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