Upgrade to Release 11.6(1)
Supported upgrade paths for Cisco Packaged CCE, Release 11.6(1):
You can upgrade to Release 11.6(1) from Release 11.5(1) directly. For step by step procedures on how to upgrade to Release 11.6(1) from Release 11.5(x), see the Packaged CCE 11.5 to 11.6 Upgrade chapter.
From the releases 11.0(x), you must migrate and upgrade to 11.6(1) . For step by step procedures on how to upgrade to Release 11.6(1) from Release 11.0(x), see the Packaged CCE 11.0(x) to 11.6 Upgrade chapter.
To upgrade from a release earlier than release 11.0(1), upgrade to release 11.0(1) and then upgrade to release 11.6(1).
If there are later 11.x Maintenance Releases installed, uninstall these maintenance releases before installing Release 11.6(1). You can determine which maintenance releases you have applied, in the Programs and Features list in Control Panel.
For step by step procedures on how to upgrade to Release 11.6(1) from Release 11.5(x), see the chapters 22 through chapter 30.
Before upgrading or uninstalling Release 11.6(1), close all the open Microsoft Windows Event Viewer instances. This will prevent an installation failure with an error that the following DLLs are locked:
If the failure occurs, close the Event Viewer and retry the installation or uninstallation.
If the failure persists, restart the Microsoft Windows Event Log service.
COP Files Installation
Before upgrading a standalone deployment of Unified CCE (Release 10.5 or Release 11.0) or Packaged CCE with CUIC to a Release
UCCE: 2000 Agents deployment (CUIC with Live Data and IdS), install the required COP files. See the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide for more information about the installation of the COP files.
The EDMT, RegUtil, User Migration Tool, and DB Estimator upgrade utilities do not apply in this release. Use the Release 11.0(1) version of the EDMT, RegUtil, User Migration Tool, and DB Estimator upgrade utilities to upgrade to Release 11.0(1), as needed.
For the upgrade utilities, see https://software.cisco.com/download/type.html?mdfid=268439622
Live Data Deployments
In this release, Live Data supports only 12 Agent Peripheral Gateways (PGs). Deployment upgrades from Release 11.0(2) to Release 11.6(1) with more than 12 Agent PGs (UCM PGs and TDM PGs) are only supported if you are not using Live Data.
Remove CTIOS Server
If CTI OS Server is present in the deployment, use \icm\CTIOS_bin\SETUP.exe to remove it. CTI OS is no longer supported.
Microsoft Windows Patches and Updates
An upgrade to Release 11.6(1) requires the latest Microsoft Windows Server 2012 R2 and Microsoft SQL Server 2014 KB patches and Service Packs.
If you applied a Microsoft Windows update since March 2014, the Microsoft Windows Update KB2919355 (Hotfix) should be installed. To determine if this Microsoft Windows Hotfix is installed, from your Control Panel go to View installed updates.. Click
Make sure that Microsoft Windows Update is not running when you install the Release 11.6(1) patch.
On the Microsoft Windows 7 based administration client systems, install Microsoft Windows Update KB3080079 to ensure that the remote desktop connection over TLS v1.1 or 1.2 is supported.
Download and install the necessary Microsoft Patch updates to ensure that the ransomware Wannacry does not affect the Cisco Unified Contact Center deployment.