Cisco Unified Intelligence
Center allows you to display multiple Live Data reports or views on a single
gadget. Agents can select the desired view to display from a drop-down list on
the gadget toolbar, which lists up to five report views in
describes how to add multiple Live Data views to the Finesse desktop layout
using the viewId_n and filterId_n keys. You can specify up to five report views
to appear in your gadget. The first view among the five is the default view.
There is no defined order for how the remaining views are displayed.
supports the display of a single gadget using a single viewId. However, if you
specify the single viewId along with multiple viewId_n keys, the multiple views
are used and the single viewId is ignored.
To make sure the
modified gadget renders in the Finesse desktop, you must give the appropriate
permission for that report in Unified Intelligence Center.