Cisco Unified Intelligence Center Configuration
This chapter contains the configuration procedures you must perform to configure Unified Intelligence Center on Side A and Side B.
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Follow this sequence to configure the Cisco Unified Intelligence Center for Packaged CCE 2000 Agentsdeployment
Sequence |
Task |
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1 |
Configure Unified Intelligence Center Data Sources for External AW-HDS-DDSHDS |
2 |
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3 |
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4 |
This chapter contains the configuration procedures you must perform to configure Unified Intelligence Center on Side A and Side B.
Perform this procedure only if your deployment includes an external HDS and you wish to have a longer retention period.
Configure the Unified Intelligence Center SQL user for the External AW-HDS-DDSHDS databases before configuring the data sources (applicable for 4000 Agents and 12000 Agents). For more information, see Configure Unified Intelligence Center SQL User Account on the External HDS
Step 1 |
Sign in to Unified Intelligence Center with your Cisco Intelligence Center administrator account (https://<hostname/ IP address of CUIC Publisher>:8444/cuicui). |
Step 2 |
Select . |
Step 3 |
Click Data Sources in the left panel. |
Step 4 |
Select the UCCE Historical data source. Click Edit.
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Step 5 |
Click the Secondary tab to configure Unified CCE Historical Data Source.
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Step 6 |
Repeat this procedure for the UCCE Realtime datasource . The Database Name for the Realtime Data Source is {instance}_hds . |
The following Cisco Unified Intelligence Center report bundles are available as downloads from Cisco.com https://software.cisco.com/download/type.html?mdfid=282163829&catid=null. Click the Intelligence Center Reports link to view all available report bundles:
Realtime and Historical Transitional templates - Introductory templates designed for new users. These templates are simplified versions of the All Fields templates, and are similar to templates available in other contact center solutions.
Realtime and Historical All Fields templates - Templates that provide data from all fields in a database. These templates are most useful as a basis for creating custom report templates.
Live Data templates - Templates that provide up to the moment data for contact center activity.
Realtime and Historical Outbound templates - Templates for reporting on Outbound Option activity. Import these templates if your deployment includes Outbound Option.
Realtime and Historical SocialMiner templates - Templates for reporting on SocialMiner activity. Import these templates if your deployment includes SocialMiner.
Cisco Unified Intelligence Center Admin Security templates - Templates to report on Cisco Unified Intelligence Server audit trails, permissions, and template ownership.
Some of the templates in these bundles are not applicable in Cisco Packaged CCE deployment. See the Cisco Packaged Contact Center Enterprise Reporting User Guide at https://www.cisco.com/en/US/products/ps12586/tsd_products_support_series_home.html for more information about the templates used in Packaged CCE deployments.
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When downloading report template bundles, select bundles for the version of software deployed in your contact center.
Step 1 |
Sign in to Unified Intelligence Center at https://<hostname/ IP address of CUIC Publisher>:8444/cuicui, and click Reports in the left pane. |
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Step 2 |
Click . |
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Step 3 |
Navigate to the folder where you want to import the report and click Import Report. |
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Step 4 |
In the File Name (XML or ZIP file) field, click Browse. |
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Step 5 |
Browse to and select the report bundle zip file, and click Open. Select a report bundle for the version of software deployed in the contact center. |
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Step 6 |
Select the location where you want to save the file. |
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Step 7 |
Click Import. |
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Step 8 |
Choose one:
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Step 1 |
Sign in to the Cisco Unified Intelligence Center Administration Console
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Step 2 |
Configure the Active Directory tab under Cluster Configuration > Reporting Configuration.
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Step 3 |
Configure syslog for all devices. |
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Step 4 |
Configure SNMP for all devices, if used. |