Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide Release 11.6(1)
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Historical Transitional templates - Introductory templates designed for new
users. These templates are simplified versions of the All Fields templates, and
are similar to templates available in other contact center solutions.
Historical All Fields templates - Templates that provide data from all fields
in a database. These templates are most useful as a basis for creating custom
templates - Templates that provide up to the moment data for contact center
Historical Outbound templates - Templates for reporting on Outbound Option
activity. Import these templates if your deployment includes Outbound Option.
Realtime and Historical SocialMiner templates - Templates for reporting on SocialMiner activity. Import these templates if your deployment includes SocialMiner.
Intelligence Center Admin Security templates - Templates to report on Cisco
Unified Intelligence Server audit trails, permissions, and template ownership.
When downloading report template bundles, select bundles for the
version of software deployed in your contact center.
Sign in to Unified Intelligence Center at https://<hostname/ IP address of CUIC Publisher>:8444/cuicui, and click Reports in the left pane.
Click New > Import.
You wll be redirected to the legacy interface.
Navigate to the folder where you want to import the report and click Import Report.
Name (XML or ZIP file) field, click
Browse to and
select the report bundle zip file, and click
report bundle for the version of software deployed in the contact center.
location where you want to save the file.
report or reports do not yet exist, you must provide the data source. From the
Source for ValueList drop-down list, select the data source used. Then
You have to select a data
source for the value list only if it does not use the same data source as the
report definition. For LiveData reports, the Data Source for ReportDefinition
is LiveData Streaming and the Data Source for ValueList is UCCE Realtime. For
real time reports, the Data Source is UCCE Realtime. For historical reports,
the Data Source is UCCE Historical.
report or reports do exist, a message appears asking you if you want to replace
the existing report (which overwrites any report definition changes associated
to it). Click
Yes to All,
No to All.
Intelligence Center Administration
Sign in to the Cisco Unified Intelligence Center Administration Console(https://<hostname>:8443/oamp).
Configure the Active Directory tab under Cluster Configuration > Reporting Configuration.
Enter the Host Address for the Primary Active Directory Server.
Leave the default value for Port.
Complete the Manager Distinguished Name fields.
Enter and confirm the password with which the Manager accesses the domain controller.
For User Search Base, specify the Distinguished Name or Organization Unit of the domain you want to search.
For Attribute for User ID, select the required option.
If the Windows domain name and the NETBIOS names are different, do the following: in the
Cisco Unified Intelligence Center Administration
Console, under Active Directory Settings, in the
field Attribute for User ID, ensure to select
sAMAccountName, and add the NETBIOS value to
set it as default value.
Add at least one domain for the UserName Identifier. Do not type the @ sign before the domain name.
Set a domain as the default.
Click Test Connection.
For more details, see the online help.
for all devices.
Choose Device Management > Logs and Traces Settings.
Select the associated
servers and click the arrow to expand.
Select the server name.
In the Edit Serviceability Settings screen Syslog Settings pane, configure the Primary and Backup Host. Click Save.
for all devices, if used.
Select Network Management > SNMP.
SNMP and for each server add the following: