Cisco Unified Contact Center Enterprise PG Configuration
This chapter contains the configuration procedures you must perform for the Unified CCE PGs on Side A and Side B.
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This chapter contains the configuration procedures you must perform for the Unified CCE PGs on Side A and Side B.
The Media Routing Peripheral Gateway (MR PG) is created during automated initialization.
Outbound PIM
Multichannel PIM for SocialMiner
Multichannel PIM for Enterprise Chat and Email (ECE)
Multichannel PIM for a third-party multichannel application
To create Dialed Numbers associated with the Multichannel PIMs, first do the following:
Create the PIM using Peripheral Gateway Setup.
Add an external machine in the Solution Inventory using the Unified CCE Administration System. Navigate to . Scroll down and click Add Machine .
Note |
If ECE is deployed on box, you do not need to create a Dialed Number associated with the PIM. |
Note |
Refer to the Cisco Packaged Contact Center Enterprise Features Guide at https://www.cisco.com/en/US/products/ps12586/prod_maintenance_guides_list.html for directions on adding the Outbound PIM and the Multichannel PIMs. Refer to the Enterprise Chat and Email Installation Guide (for Packaged Contact Center Enterprise) at https://www.cisco.com/c/en/us/support/customer-collaboration/cisco-enterprise-chat-email/products-installation-guides-list.html. |