Step 1

From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Recording Profile.

Step 2

To add a new recording profile, click Add New.

Step 3

In the Name field, enter a name to identify the recording profile.

Step 4

In the Recording Destination Address field, enter the directory number (DN) or the URL of the recorder that associates with this recording profile. This field allows any characters except the following characters: double quotation marks (“), back quote (‘), and space ( ).

Step 5

Click Save.

Step 1

From Cisco Unified Communications Manager Administration, choose Device > Trunk.

Step 2

To add a new SIP trunk, click Add New.

Step 3

In the Device Name field, enter a unique identifier for the trunk (which is the IP address of the Recording server).

Step 4

In the Description field, enter a name for the trunk.

Step 5

From the SIP Profile drop-down list, choose Standard SIP Profile for this SIP trunk.

Step 6

In the Recording Information section, click None.

Step 7

Click Save.

Step 1

From Cisco Unified Communications Manager Administration, choose Call Routing > Route/Hunt > Route Group.

Step 2

In the Available Devices drop-down list, choose a device to add and click Add to Route Group to move it to the Selected Devices list box. Repeat this step for each device that you want to add to this route group.

Step 3

In the Selected Devices drop-down list, choose the order in which the new device or devices must be accessed in this route group. To change the order of devices, click a device and use the Up and Down arrows to the right of the list box.

Step 4

To add the new device or devices, and to update the device order for this route group, click Save.

Step 1

From Cisco Unified Communications Manager Administration, select Call Routing > Route/Hunt > Route List.

Step 2

Select the route list to which you want to add the route group.

Step 3

Click Add Route Group.

Step 4

Select/enter values for the fields.

Step 5

Click Save.

Step 6

Click OK.

Step 1

From Cisco Unified Communications Manager Administration, choose Call Routing > Route/Hunt > Route Pattern.

Step 2

Select the route list for which you are adding a route pattern.

Step 3

Select/enter values for the fields.

Step 4

Click Save.

Step 5

Click OK.

Step 1

From Cisco Unified Communications Manager Administration, choose Device > Phone. Click Find to list the phones.

Step 2

Click Find.

Step 3

From the Association Information area, click the link associated with your phone.

Step 4

From the Recording Option drop-down list, choose one of the following options:

• Call Recording Disabled—The calls that the agent makes on this line appearance are not recorded.
• Automatic Call Recording Enabled—The calls that the agent makes on this line appearance are automatically recorded.
• Application Invoked Call Recording Enabled—The calls that the agent makes on this line appearance are recorded if an application invokes calling recording.
• Device Invoked Call Recording Enabled—This option supports the external call control feature. If the policies on the policy server dictate that a chaperone must monitor and record calls, choose this option.

Step 5

From the Recording Profile drop-down list, choose an existing recording profile.

Step 6

Set the Recording Media Source preference (either Phone Preferred or Gateway Preferred) when enabling recording on the line appearance of the device.

Step 7

Click Save.

Step 1

To enable phone-based recording, choose Device > Phone from Cisco Unified Communications Manager Administration.

Step 2

From the Built In Bridge drop-down list, choose On.

Step 3

If the recorder does not support codecs (for example, G.722, ILIBC), enable Cisco Unified CM to ignore the preference if audio codecs.

1. Choose System > Service Parameters.

2. From the Server drop-down list, choose the server.

3. From the Server drop-down list, choose the service that contains the Accept Audio Codec Preferences in Received Offer parameter.

4. From the Accept Audio Codec Preferences in Received Offer drop-down list, choose Off.

5. Click Save.

Step 1

From Cisco Unified Communications Manager Administration, choose Device > Trunk.

Step 2

In the Device Name field, enter the IP address of the Ingress Gateway.

Step 3

From the Device Pool drop-down list, choose Default.

Step 4

From the Call Classification drop-down list, choose Use System Default.

Step 5

From the Location drop-down list, choose Hub_None.

Step 6

From the AAR Group drop-down list, choose None.

Step 7

From the Tunneled Protocol drop-down list, choose None.

Step 8

From the QSIG Variant drop-down list, choose No Changes..

Step 9

From the ASN.1 ROSE OID Encoding drop-down list, choose No Changes.

Step 10

From the Packet Capture Mode drop-down list, choose None.

Step 11

In the Recording Information area, click the This trunk connects to a recording-enabled gateways radio button.

Step 12

Click Save.

Step 1

To create a new SIP profile for recording, choose Device > Device Settings > SIP Profile from Cisco Unified Communications Manager Administration.

Step 2

To add a new SIP profile, click Add New.

Step 3

In the Name field, enter a name to identify the SIP profile.

Step 4

In the Default MTP Telephony Event Payload Type field, enter the default value, 101.

Step 5

From the Early Offer for G.Clear Calls drop-down list, choose Disabled to disable Early Offer for G.Clear Calls.

Step 6

From the User-Agent and Server header information drop-down list, choose Send Unified CM Version Information as User-Agent Header.

Step 7

From the Version in User-Agent and Server Headers drop-down list, choose Major and Minor.

Step 8

From the Dial String Interpretation drop-down list, choose Phone number.

Step 9

From the Confidential Access Level Headers drop-down list, choose Disabled.

Step 10

From the SDP Session-level Bandwidth Modifier for Early Offer and Re-invites drop-down list, choose TIAS and AS.

Step 11

From the Accept Audio Codec Preferences in Received Offer drop-down list, choose Default.

Step 12

Click Save.