Step 1

Stop the following Tomcat services:

• Cisco CVP Call Server
• Cisco CVP Operations Console Server
• Cisco CVP VXML Server
• Cisco CVP Web Services Manager

Step 2

Remove the Tomcat folder from the following locations:

• For Call Server: C:\Cisco\CVP\CallServer
• For VXML Server: C:\Cisco\CVP\VXMLServer
• For Operations Console: C:\Cisco\CVP\OPConsoleServer
• For WSM: C:\Cisco\CVP\wsm\Server

Step 3

Download the Tomcat binary apache-tomcat-9.0.x-windows-x64.zip file from the following location: https://archive.apache.org/dist/tomcat/tomcat-9/.

Step 4

Right-click the apache-tomcat-9.0.x-windows-x64.zip file and extract the files to a known location on the local drive.

Step 5

Rename the folder apache-tomcat-9.0.x to Tomcat.

Step 6

Copy the Tomcat folder to the following locations:

• For Call Server: C:\Cisco\CVP\CallServer
• For VXML Server: C:\Cisco\CVP\VXMLServer
• For Operations Console: C:\Cisco\CVP\OPConsoleServer
• For WSM: C:\Cisco\CVP\wsm\Server

Step 7

Copy the webapps file from the Tomcat_backup folder (…\Tomcat_backup\webapps) and paste it in the following folder locations:

• For Call Server: C:\Cisco\CVP\CallServer\Tomcat
• For VXML Server: C:\Cisco\CVP\VXMLServer\Tomcat
• For Operations Console: C:\Cisco\CVP\OPConsoleServer\Tomcat
• For WSM: C:\Cisco\CVP\wsm\Server\Tomcat

Step 8

Copy the missing jar files from the Tomcat_backup folder (..\Tomcat_backup\lib) to the following locations:

• For Call Server: C:\Cisco\CVP\CallServer\Tomcat\lib
• For VXML Server: C:\Cisco\CVP\VXMLServer\Tomcat\lib
• For Operations Console: C:\Cisco\CVP\OPConsoleServer\Tomcat\lib
• For WSM: C:\Cisco\CVP\wsm\Server\Tomcat\lib

Step 9

Copy the context.xml file from the Tomcat_backup folder (..\Tomcat_backup\conf) to the following locations:

• For Call Server: C:\Cisco\CVP\CallServer\Tomcat\conf
• For VXML Server: C:\Cisco\CVP\VXMLServer\Tomcat\conf
• For Operations Console: C:\Cisco\CVP\OPConsoleServer\Tomcat\conf
• For WSM: C:\Cisco\CVP\wsm\Server\Tomcat\conf

Step 10

Update the new server.xml files with the existing properties from the backed up server.xml files.

Step 11

For wsm Tomcat upgrade, ensure thejaas.conf from the backed up Tomcat folder is copied to the new Tomcat/conf folder.

Step 12

Back up connector.property that was created before starting the process from:.

Step 13

Restore these to:

Step 14

Restart the following Tomcat services:

• Cisco CVP CallServer
• Cisco CVP OPSConsoleServer
• Cisco CVP VXMLServer
• Cisco CVP WebServicesManager

Step 15

Ensure that the CVP Diag portal is up and running.

Step 16

Check Tomcat and CVP logs for any exceptions.

Step 1

Create a Windows user, for example, cvp_guest.

Step 2

In C:\Cisco folder, grant read, write, modify permission to cvp_guest.

Step 3

Grant permission to cvp_guest to access the machine remotely (to allow remote connection capability in future) by right clicking This Computer from File Explorer > Properties > Remote Settings > Allow remote connections to this computer > Select Users > Add, type the name of the new user (eg. cvp_guest) > Check Names > OK.

Step 4

Log out as the current user, and log on as cvp_guest.

Step 5

Get the SID of the cvp_guest user to grant cvp_guest the required permissions to start and stop the Windows services.

1. Go to Start > regedit > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\.

2. Browse to the folder that has the ProfileImagePath value as C:\Users\cvp_guest.

3. Right-click that folder and select Copy Key Name to copy the key name to Notepad. By default, the key name appears with the full path. Copy only the last part (for example, S-1-5-21-1386459338-4158420048-3623644462-1067).

Step 6

Log out as cvp_guest and log in as Administrator to assign permission to cvp_guest for starting and stopping the Tomcat service(s) that are to be run on that node.

1. Go to command prompt and run: sc.exe sdshow <service_name>. For example, on a Call Server node, type sc.exe sdshow callserver in the command prompt. Refer to the following table for all possible values of <service_name>.

   Sample Output:

   D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA) (A;;CCLCSWLOCRRC;;;IU)
   (A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

   This output lists the permissions for each user and group on this system.

   Copy this output for reference and use in the following steps.

2. Suffix the key to A;;RPWPCR;;; (for example: A;;RPWPCR;;;<KEY_NAME>) and insert it in the output from Step 6a just before ‘S:’ as shown:

   Example:

   D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU) 
   (A;;RPWPCR;;;S-1-5-21-1386459338-4158420048-3623644462-1067)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

Step 7

Go to command prompt and run sc.exe sdset <service_name> <Output from Step 6b>

sc.exe sdset callserver "D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA) 
(A;;CCLCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)(A;;RPWPCR;;;S-1-5-21-1386459338-4158420048-3623644462-1067)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD"