Preface

Change History

This table lists changes made to this guide. Most recent changes appear at the top.

Change

See

Date

Added a list of Tomcat services to be stopped before updating the Tomcat version.

Tomcat Update

May 2023
Added a note for OPTIONS for SIP Server Group configuration on a non-secure 5060 port. System Configuration > Heartbeat Properties Settings Jan 2023

Added the steps for exporting the WXM platform Azure certificate

Webex Experience Management Configuration

April 2021

OpenJDK updates

Java Runtime Environment Minor Update

March 2021

Added Call Flow for the Unified CVP VXML Server (Standalone) Call Flow Model using Cisco VVB

Unified CVP Call Flow Models

March 2021

Added Example: Dial-Peer for Standalone Call Flow Model with Cisco VVB

Gateway Configuration

March 2021

Added Secure JMX Communication Between CVP Components

Unified CVP Security

December 2020

Updated WXM root certificate link

Webex Experience Management Configuration

September 2020

Added Java runtime environment update

Java Runtime Environment Minor Update

August 2020

Added HTTP Proxy Settings in VXML Server for CVA

VXML Server Configuration

August 2020

Added the following sections for Webex Experience Management configuration:

  • Experience Management Voice Survey Thresholds

  • Experience Management SMS/Email Thresholds

  • HTTP Proxy Settings in VXML Server

Webex Experience Management Configuration

May 2020

Updated steps for protocol redirection from HTTP to HTTPS in Tomcat Level Configuration

 Configurable HTTP Security Headers

April 2020

Updated the Secure JMX Communication between OAMP and CallServer using Mutual Authentication section and added Securing System CLI section

Unified CVP Security
Added the Configuration Changes for Ghostcat Vulnerability section

Unified CVP Security

February 2020

Initial Release of Document for Release 12.5(1)

January 2020

Included procedure to gracefully shutdown Call Server and Reporting Server from CLI

Graceful Shutdown of Call Server/Reporting Server

Secure HTTP Communication between OAMP Server and Cisco VVB

Unified CVP Security

Secure HTTP Communication between OAMP Server and Call Server

Unified CVP Security

Secure HTTP Communication between VXML Server and Dialogflow

Unified CVP Security

Smart Licensing Configurations

Preconfiguration

Added secure JMX communication with mutual authentication

Unified CVP Security

About This Guide

The Configuration Guide for Cisco Unified Customer Voice Portal provides the following information:

  • Configuration of Cisco Unified Customer Voice Portal (CVP) components and additional solution components involved in the Unified CVP call path.

  • Configuration of high availability and single node for CVP components.

Audience

This guide is intended for managers, Unified CVP system managers, Cisco Unified Intelligent Contact Management Enterprise (Unified ICME)/ Cisco Unified Intelligent Management Hosted (Unified ICMH) system managers, VoIP technical experts, and IVR application developers, who are familiar with the following:

  • Configuring Cisco Gateways

  • Configuring Cisco Unified Communications Manager

  • ICM Configuration Manager and ICM Script Editor tools for call center operations and management

Related Documents

  • Compatibility Matrix for Unified CCE

  • Feature Guide - Writing Scripts for Unified Customer Voice Portal

  • Operations Guide for Cisco Unified Customer Voice Portal

Communications, Services, and Additional Information

  • To receive timely, relevant information from Cisco, sign up at Cisco Profile Manager.

  • To get the business impact you’re looking for with the technologies that matter, visit Cisco Services.

  • To submit a service request, visit Cisco Support.

  • To discover and browse secure, validated enterprise-class apps, products, solutions and services, visit Cisco Marketplace.

  • To obtain general networking, training, and certification titles, visit Cisco Press.

  • To find warranty information for a specific product or product family, access Cisco Warranty Finder.

Cisco Bug Search Tool

Cisco Bug Search Tool (BST) is a web-based tool that acts as a gateway to the Cisco bug tracking system that maintains a comprehensive list of defects and vulnerabilities in Cisco products and software. BST provides you with detailed defect information about your products and software.