Change History

This table lists changes made to this guide. Most recent changes appear at the top.

Change

See

Date

Initial Release of Document for Release 15.0

March, 2025

This table lists changes made to this guide. Most recent changes appear at the top.

Change

See

Date

Initial Release of Document for Release 15.0

Updates made to VXML Server Migration to Re-deploy VAV element using latest Call Studio

Unified CVP Migration > Migrate Unified CVP VXML Server

December 2025

Renamed Cisco Unified SIP Proxy as Cisco Contact Center SIP Proxy and CUSP with CCCSP

Throught the document

August 2025

Added Removing TLS Cipher Configuration from OAMP User Interface topic

Postupgrade tasks>Removing TLS Cipher Configuration from OAMP User Interface

 April, 2025

Added the topic Silent Installation

Pre-Installation > Pre-Installation Tasks > Fresh Installation > Silent Installation

Added a new section to Install Docker to Run Custom Code on Remote Server (Windows and Linux)

Unified CVP Installation > Install Docker to Run Custom Code on Remote Server
Updates made to Unified CVP Installation to support ISO installation

Unified CVP Installation

Unified CVP base installer is now available for customers, which has OpenJDK JRE (v17.0.11) as the supporting Java runtime for the Unified CVP application.

  • Unified CVP Installation

  • Upgrade Unified CVP

CVP Reporting Server has support for IBM Informix version 14.10 FC10W2

  • Unified CVP Installation

  • Upgrade Unified CVP

Added Upgrade Paths to upgrade the existing Unified CVP version from Windows Server 2016 or Windows Server 2019 to Windows Server 2019 or Windows Server 2022.

Upgrade Unified CVP

Added section on "User Level Access Control for Call Studio"

Unified CVP Installation > User Level Access Control for Call Studio
Changed title of "pre-installation Tasks" to "Pre-Upgrade Tasks" Upgrade Unified CVP> Pre-Upgrade Tasks

Rearranged Upgrade Windows Server and Upgrade Unified CVP Components topics

Upgrade Unified CVP

About this Guide

The Reporting Guide for Cisco Unified Customer Voice Portal provides the following information:

  • Reporting service and reporting architecture.

  • Cisco Unified Intelligence Center Reporting application and its various functions.

  • Unified CVP templates for reporting.

  • Database schema and database management.

  • Guidelines for reporting.

Audience

This guide is intended for managers, Unified CVP system managers, Cisco Unified Intelligent Contact Management Enterprise (Unified ICME)/ Cisco Unified Intelligent Management Hosted (Unified ICMH) system managers, VoIP technical experts, and IVR application developers.

Related Documents

Unified CVP provides the following reporting related documentation:

  • Administration Guide for Cisco Unified Customer Voice Portal

  • Solution Design Guide for Cisco Unified Contact Center Enterprise

  • Feature Guide - Writing Scripts for Unified Customer Voice Portal

  • Operations Guide for Cisco Unified Customer Voice Portal

Communications, Services, and Additional Information

  • To receive timely, relevant information from Cisco, sign up at Cisco Profile Manager.

  • To get the business results you’re looking for with the technologies that matter, visit Cisco Services.

  • To submit a service request, visit Cisco Support.

  • To discover and browse secure, validated enterprise-class apps, products, solutions and services, visit Cisco DevNet.

  • To obtain general networking, training, and certification titles, visit Cisco Press.

  • To find warranty information for a specific product or product family, access Cisco Warranty Finder.

Cisco Bug Search Tool

Cisco Bug Search Tool (BST) is a web-based tool that acts as a gateway to the Cisco bug tracking system that maintains a comprehensive list of defects and vulnerabilities in Cisco products and software. BST provides you with detailed defect information about your products and software.