Cisco IP Phone 8800 Release Notes for Firmware Release 14.0(1)

These release notes support the Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR running SIP Firmware Release 14.0(1).

The following table lists the support compatibility for the Cisco IP Phones.

Table 1. Cisco IP Phones, Support, and Firmware Release Compatibility

Cisco IP Phone

Support Requirements

8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR

Cisco Unified Communications Manager 8.5(1) and later

Cisco Unified Communications Manager DST Olsen version D or later

SRST 8.0 (IOS load 15.1(1)T) and above

Cisco Expressway 8.7

8811, 8841, 8851, 8851NR, and 8861

CME 10.0 (IOS load 15.3(3)M)

For information about phone hardware versions and the minimum firmware versions, see https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english/compatibility/p881_b_phone-8800-series-compatibility.html.

Related Documentation

Use the following sections to obtain related information.

New and Changed Features

The following sections describe the features that are new or have changed in this release.

Features Available with the Firmware Release

The following sections describe the features available with the Firmware Release.

User Interface Enhancements

This release contains the following enhancements to the phone user interface:

  • When the phone is in Mobile and Remote Access mode, Extension Mobility doesn't allow automatic sign-in when the user plugs in their headset.

    This feature requires no administration.

  • When the phone is in Survivable Remote Site Telephony (SRST) mode, the phone can display a programmable line key with a Service URL.

Where to Find More Information
  • Cisco IP Phone 8800 Series User Guide

  • Cisco IP Phone 8800 Series Administration Guide

COP File SHA-512 Enhancement

Beginning with Cisco Unified Communications Manager version 14.0, all phone loads must be encrypted with the SHA512 hashing algorithm and end with the file name .cop.sha512.

Where to Find More Information

Security Guide for Cisco Unified Communications Manager 14.0(1)

Cisco Headset 730 Enhancements for Cisco IP Phone 8800 Series

This release provides these Cisco Headset 730 enhancements:

  • An animated upgrade process indicator displays on the phone screen.

Where to Find More Information

Cisco IP Phone 8800 Series User Guide

Headset Ringtone Setting on Cisco IP Phones

You can change your headset ringtone behavior through the Preferences menu on the Cisco IP Phone 7800 and 8800 Series.

The setting saves to the phone and applies to any Cisco headset that connects.

If you use the Cisco Headset 560 Multibase, you need to press Desk Phone icon on the base for your ringtone changes to take effect.

By default, your phone follows the behavior of the phone ringer settings. Select On if you want to hear the phone ring whenever you have an incoming call. Select Off if you don't want to hear any ring through your headset when there’s an incoming call.

Where to Find More Information
  • Cisco Headset 500 Series User Guide

  • Cisco IP Phone 8800 Series User Guide

Hunt Group Enhancements

Hunt group enhancements:

  • If a phone is part of a broadcast hunt group, calls picked up by other members of the hunt group display in call history as a Received call.

  • The Hunt Group label now includes the term Hunt group followed by the Hunt group number or name. This improvement helps you identify Hunt Group calls, and it is included in the Received call list, the All calls list, and Call details.

Where to Find More Information
  • Cisco IP Phone 8800 Series User Guide

  • Cisco Unified Communications Manager documentation

Security Enhancement

This release provides the following security enhancement:

Datagram Transport Layer Security (DTLS) 1.2 support.


Note

DTLS 1.2 requires Cisco Adaptive Security Appliance (ASA) Release 9.10 or later. You configure the minimum DTLS version for a VPN connection in ASA.


DTLS 1.2 has no user or administrator impact.

Where to Find More Information

ASDM Book 3: Cisco ASA Series VPN ASDM Configuration Guide at https://www.cisco.com/c/en/us/support/security/asa-5500-series-next-generation-firewalls/products-installation-and-configuration-guides-list.html

SIP OAuth Mode for Mobile and Remote Access Through Expressway

SIP OAuth mode is now supported for Mobile and Remote Access Through Expressway. This mode allows you to use OAuth access tokens for authentication in secure environments.

SIP OAuth mode is supported on Cisco Expressway release X14.0(1) and later, and Cisco Unified Communications Manager 14.0(1) and later.


Note

For SIP OAuth in Mobile and Remote Access (MRA) mode, use only Activation Code Onboarding with Mobile and Remote Access when you deploy the phone. Activation with username and password is not supported.


Where to Find More Information
  • Cisco IP Phone 8800 Series Administration Guide

  • Feature Configuration Guide for Cisco Unified Communications Manager (Release 14.0(1) or later)

OAuth Enhancement

You can improve the security of your phones to use OAuth tokens to authenticate the phones. SIP lines with OAuth allow secure signalling and media.

The feature requires Cisco Unified Communications Manager Release 14.0(1) or later.

You enable the feature from the Cisco Unified Communications Manager Administration System > Enterprise Parameters page.

This feature has no user impact.

Where to Find More Information
  • Cisco IP Phone 8800 Series Administration Guide

  • Feature Configuration Guide for Cisco Unified Communications Manager (Release 14.0(1) or later)

Features Available with the Latest Cisco Unified Communications Manager Device Pack

The following sections describe features in the release which require the new firmware and the latest Cisco Unified Communications Manager Device Pack. The applicable device packs are released after the firmware release.

For information about the Cisco Unified IP Phones and the required Cisco Unified Communications Manager device packs, see the following URL:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html

Call Park Monitoring Enhancement

You can set up call park in two different ways:

  • The parked call displays on the phone where the user can pick it up.

  • The user must dial the displayed number to pick up the call.

You set the field Dedicate one line for Call Park in Cisco Unified Communications Manager to enable or disable the feature. By default, the feature is enabled.

When the field is enabled, the parked call remains on the user's line and they can use the Resume softkey to pick up the call. The user sees the extension number for the parked call on the phone display.

When the field is disabled, the parked call transfers to the call park line. The user's line returns to the idle state and they see the call park extension in a pop-up window. The user dials the extension to pick up the call.

Where to Find More Information
  • Cisco IP Phone 8800 Series Administration Guide

  • Cisco IP Phone 8800 Series User Guide

Installation

Installation Requirements

Before you install the firmware release, you must ensure that your Cisco Unified Communications Manager is running the latest device pack. After you install a device pack on the Unified CM servers in the cluster, you need to reboot all the servers.


Note

If your Cisco Unified Communications Manager doesn't have the required device pack to support this firmware release, the firmware may not work correctly.


For information on the Cisco Unified Communications Manager Device Packs, see https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix.html.

Install the Firmware Release on Cisco Unified Communications Manager

Before using the phone firmware release on the Cisco Unified Communications Manager, you must install the latest Cisco Unified Communications Manager firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure


Step 1

Go to the following URL:

Step 2

Choose Cisco IP Phone 8800 Series.

Step 3

Choose your phone type.

Step 4

Choose Session Initiation Protocol (SIP) Software.

Step 5

In the Latest Releases folder, choose 14.0(1).

Step 6

Select the firmware file, click the Download or Add to Cart button, and follow the prompts:

The firmware filename is cmterm-88xx-sip.14-0-1-0001-135.k3.cop.sha512

Note 

If you added the firmware file to the cart, click the Download All link when you are ready to download the file.

Step 7

Click the + next to the firmware file name in the File Information section to access additional information about this file. The hyperlink for the Readme file is in the Details section, which contains installation instructions for the corresponding firmware.

Step 8

Follow the instructions in the Readme file to install the firmware.


Install the Firmware Zip Files

If a Cisco Unified Communications Manager is not available to load the installer program, the following .zip files are available to load the firmware:

cmterm-88xx.14-0-1-0001-135_REL.zip

Firmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.

Procedure


Step 1

Go to the following URL:

Step 2

Choose Cisco IP Phones 8800 Series.

Step 3

Choose your phone model.

Step 4

Choose Session Initiation Protocol (SIP) Software.

Step 5

In the Latest Releases folder, choose 14.0(1).

Step 6

Download the relevant zip files.

Step 7

Unzip the files.

Step 8

Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.


Limitations and Restrictions

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect phone audio and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

  • Administrative tasks, such as an internal port scan or security scan

  • Attacks that occur on your network, such as a Denial of Service attack

Health-Care Environment Use

This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.

On-Hook Transfer Limitation in SIP Phones

When the Cisco Unified Communications Manager Transfer On-Hook Enabled field is enabled, users might report a problem with direct call transfer in SIP phones. If the user transfers the call and immediately goes on hook before they hear the ring signal, the call may drop instead of being transferred.

The user needs to hear the ring signal so that they can be sure that the call is being routed.

Language Limitation

There is no localized Keyboard Alphanumeric Text Entry (KATE) support for the following Asian locales:

  • Chinese (China)

  • Chinese (Hong Kong)

  • Chinese (Taiwan)

  • Japanese (Japan)

  • Korean (Korea Republic)

The default English (United States) KATE is presented to the user instead.

For example, the phone screen will show text in Korean, but the 2 key on the keypad will display a b c 2 A B C.

Softkey Templates and Video Mode

You can't configure softkey templates for Video mode on the Cisco IP Phone 8800 Series phones. If a softkey appears on the phone, then it will not function correctly.

Caveats

View Caveats

You can search for caveats using the Cisco Bug Search Tool.

Known caveats are graded according to severity level, and can be either open or resolved.

Procedure


Step 1

Perform one of the following actions:

Step 2

When prompted, log in with your Cisco.com user ID and password.

Step 3

(Optional) Enter the bug ID number in the Search for field, then press Enter.


Open Caveats

The following list contains a snapshot of severity 1, 2, and 3 caveats that are open for the Cisco IP Phone 8800 Series for Firmware Release 14.0(1).

For more information about an individual bug, access the Bug Search Tool and search for the caveat using the Identifier. You must be a registered Cisco.com user to access this online information.

Because caveat status continually changes, the list reflects a snapshot of the caveats that were open at the time this report was compiled. For an updated view of open caveats, access the Bug Search Tool as described in View Caveats.

  • CSCvo74172 - 8861 phone should not roaming from WLC with Platinum QOS to WLC with Silver QOS

  • CSCvp34626 - No wifi icon displayed at the upper right corner of LCD after wifi connection done

  • CSCvq21512 - 8861 deregister when running JFW roaming about 3 hours(EAP-TLS with WPA2+ 11r over the DS)

  • CSCvq32455 - 8845_65 ip phone reset/restart intermittently after disconnect of a call

  • CSCvq37245 - Active server shows empty under phone information page in ipv6 only mode

  • CSCvq59064 - 802.11r fast transition sometimes failed to work on 8861

  • CSCvq89463 - 8845/8865 freezing randomly

  • CSCvt18121 - 8865 Phones video freezing on CMS in side-by-side view

Resolved Caveats

The following list contains the snapshot of severity 1, 2, and 3 caveats that are resolved for the Cisco IP Phone 8800 Series that uses Firmware Release 14.0(1).

For more information about an individual caveat, you can access the online record for the caveat from the Bug Search Tool. You must be a registered Cisco.com user to access this online information.

Because bug status continually changes, the list reflects a snapshot of the caveats that were resolved at the time this report was compiled. For an updated view of resolved caveats or to view specific caveats, access the Bug Search Tool as described in View Caveats.

  • CSCvu24261 - 8865 enbloc dialing DTMF not working when calling to UCCX

  • CSCvu05618 - Missing SRST information on Phone webpage

  • CSCvu43767 - Missing RTP stream when Built-in-Bridge Recording through MRA is used for IPhone

  • CSCvv66008 - CP-88xx sends corrupted SIP messages when debugs are enabled

  • CSCvv58736 - 88xx phone can't conference/transfer external pstn phone when the jtapi application

  • CSCvu84549 - remote log profile settings on CUCM do not take effect on phone

  • CSCvu59349 - Multiple BufferOverflow + Out of Bounds Read for LLDP and CDP

  • CSCvw14189 - 8865 EAP-TLS User Certificate Upload Fails With Extract Passwords = 12

  • CSCvv86511 - JTAPI application will miss once 8851 call PSTN number

  • CSCvw09869 - Adding key-value pair to support additional "For %s" translations.

  • CSCvt27644 - Cisco IP Phone Call Log Information Disclosure Vulnerability

  • CSCvw30093 - Cisco IP Phone 8800 Series, CDP packets ignored if switch hostname starts with SEP

  • CSCvw29327 - VPN connection on 8861 phone does not auto reconnect after TFTP setting is changed

  • CSCvw45287 - 8851 phone over MRA phone stuck after loosing connectivity

  • CSCvw21091 - 8861 phone / infinite loop of querying DHCP server every second

  • CSCvw41907 - SIP phones call stats had Vopktlost & LostPkt with negative values -1, -6

  • CSCvw05530 - Third party USB headset audio mute not working on 8861

  • CSCvx49514 - BE HW Rev 42 - One way audio for CIPC <-> IP Phone call using iSAC codec

  • CSCvx31021 - mute button on 8861 V15+ phones doesn't take effect when connected with BT heads

  • CSCvw96157 - Ghost call seen when closing a conference call with 88xx phones

  • CSCvx18825 - Cisco 730 headset with USB connected to 8851/8865 does not appear on CUCM headset

  • CSCvw60960 - 8851 phones sometimes use TLS 1.0 instead of 1.2 for HTTPS

Cisco Unified Communication Manager Public Keys

To improve software integrity protection, new public keys are used to sign cop files for Cisco Unified Communications Manager Release 10.0.1 and later. These cop files have "k3" in their name. To install a k3 cop file on a pre-10.0.1 Cisco Unified Communications Manager, consult the README for the ciscocm.version3-keys.cop.sgn to determine if this additional cop file must first be installed on your specific Cisco Unified Communications Manager version. If these keys are not present and are required, you will see the error "The selected file is not valid" when you try to install the software package.

Unified Communications Manager Endpoints Locale Installer

By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.

To access the Locale Installer required for a release, access https://software.cisco.com/download/navigator.html?mdfid=286037605&flowid=46245, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.

For more information, see the documentation for your particular Cisco Unified Communications Manager release.


Note

The latest Locale Installer may not be immediately available; continue to check the website for updates.


Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager

The Cisco Unified Communications Manager Self Care Portal (Release 10.0 and later) and User Options web pages (Release 9.1 and earlier) provide links to the IP Phone user guides in PDF format. These user guides are stored on the Cisco Unified Communications Manager and are up to date when the Cisco Unified Communications Manager release is first made available to customers.

After a Cisco Unified Communications Manager release, subsequent updates to the user guides appear only on the Cisco website. The phone firmware release notes contain the applicable documentation URLs. In the web pages, updated documents display "Updated" beside the document link.


Note

The Cisco Unified Communications Manager Device Packages and the Unified Communications Manager Endpoints Locale Installer do not update the English user guides on the Cisco Unified Communications Manager.


You and your users should check the Cisco website for updated user guides and download the PDF files. You can also make the files available to your users on your company website.


Tip

You may want to bookmark the web pages for the phone models that are deployed in your company and send these URLs to your users.