About Single Inbox
Single Inbox, one of the unified messaging features in Unity Connection, synchronizes voice messages in Unity Connection and mailboxes of supported mail servers
The following are the supported mail servers with which you can integrate Unity Connection to enable unified messaging:
Microsoft Exchange Servers
Microsoft Office 365
When a user is enabled for single inbox, all Unity Connection voice messages that are sent to the user, including those sent from Cisco Unity Connection ViewMail for Microsoft Outlook, are first stored in Unity Connection and are immediately replicated to the user’s correspnding Exchange/O365 mailbox.
Unity Connection 14 and later provides a new way to users for accessing the voice messages on their Gmail account. For this, you need to configure unified messaging with Google Worspace to synchronize the voice messages between Unity Connection and Gmail server.
If you have configured single Inbox with Google Workspace, all Unity Connection voice messages that are sent to the user, are first stored in Unity Connection and are then synchronized to the user's Gmail account.
For detailed explanation and configuration of Single Inbox, see “Configuring Unified Messaging” chapter in the Unified Messaging Guide for Cisco Unity Connection, Release 14, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/unified_messaging/guide/b_14cucumgx.html.
For Unity Connection system requirements for Single Inbox, see “Unified Messaging Requirements: Synchronizing Unity Connection and Exchange Mailboxes(Single Inbox)” section of System Requirements for Cisco Unity Connection Release 14, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/requirements/b_14cucsysreqs.html.
The synchronization of voice messages in Unity Connection and mail servers (single inbox) supports both the IPv4 and IPv6 addresses. However, the IPv6 address works only when Unity Connection platform is configured in dual (IPv4/IPv6) mode.