Video
Note |
Cisco Media Sense is now end of life and end of support, hence Unity Connection will no longer provide the Video Messaging feature for users.For more information on Cisco Media Sense EOL, see https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/mediasense/eos-eol-notice-c51-738857.html. |
In Unity Connection, a user or an outside caller can also send video message to another user using video enabled end point in case of Ring No Answer (RNA). A user can also record a greeting in video format from a video enabled end point.
- Video Messaging chapter of Design Guide for Cisco Unity Connection Release 15 at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/design/guide/b_15cucdg.html
- Video Compatibility Matrix section of Compatibility Matrix for Cisco Unity Connection available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/compatibility/matrix/b_cucclientmtx.html.
Task List for Configuring Video Messaging
Do the following tasks to enable video messaging for the users:
-
Enable video messaging for the users through class of service: - In Cisco Unity Connection Administration, expand Class of Service and select Class of Service.
- On the Search Class of Service page, select the class of service applied to the voicemail users.
- On the Edit Class of Service page, in the Enable Video section, check the check boxes depending on your requirement. (For more information on each field, see Help> This Page).
- Select Save.
-
Install the Cisco MediaSense video server. For more information, see theInstalling and Configuring Cisco MediaSense section.
-
Configure video services in Unity Connection. Ensure that the current video call is not exceeding 20 concurrent video sessions as supported in Unity Connection.
Note
Make sure that the video server with which Unity Connection integrates for the storage and retrieval of video messages and greetings is in the active state.
For more information, see the Configuring Video Services section.
- Configure video service
accounts for Unity Connection users to access the video services. For more
information on creating the video service accounts for Unity Connection users,
see the
Configuring
Video Services Accounts section.
Note
You can also use the Bulk Administration Tool (BAT) to configure video service accounts. For more information on configuring video service accounts using BAT tool, see the Bulk Administration Tool section.
- Configure the video resolution for video messages and greetings associated with a port group. For more information on configuring port group, see the Codec Advertising section in Telephony Integration chapter.
- Configure the number of expiration days for video messages after which the video part of a video message get expired and only audio part is retained as a voice message. For more information on configuring message expiration policy, see the Message Recording Expiration section in the Message Storage chapter.
Note |
You can also configure the Differentiated Services Code Point (DSCP) value for the video messaging on Telephony Configuration page of Cisco Unity Connection Administration. However, it is recommended to set the value of this parameter to the default unless a Cisco support engineer instructs otherwise. |
Installing and Configuring Cisco MediaSense
Cisco MediaSense is a video server that integrates with Unity Connection to support the recording, playback, and storage of audio and video recordings.
Procedure
Step 1 |
Download and install Cisco MediaSense: For information, see the “Cisco MediaSense Installation” chapter of Installation and Administration Guide for Cisco MediaSense Release 9.0(1), available at http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/mediasense/901/inst_admin/CUMS_BK_IFE33F4B_00_mediasense-install-and-admin-guide_chapter_010.html. |
||
Step 2 |
Access Cisco MediaSense Administration: |
||
Step 3 |
Select the video file from Cisco MediaSense:
The customized logo must be in MP4 format and should meet the following specifications:
|
||
Step 4 |
Disable Cisco Media Sense Prune Policy: Cisco MediaSense has a default setting of pruning enabled for 60 days, which means that MediaSense deletes all video messages/greetings after 60 days and the messages/greetings are not available any more. To avoid your video messages/greetings from getting deleted, you must disable the MediaSense Prune Policy setting
|
Configuring Video Services
Video services allow Unity Connection to integrate with video server to store and retrieve all the video messages and greetings recorded by the user. In addition, it allows Unity Connection to verify the state of video server, codecs, and user credentials used with video server.
Procedure
Step 1 |
In Cisco Unity Connection Administration, expand Video and select Video Services. The Search Video Services page appears displaying the currently configured video services. |
Step 2 |
Configure video services (For more information on each field, see Help > This Page):
|
Configuring Video Services Accounts
After configuring video services in Unity Connection, the administrator needs to configure video service accounts for each user.
Note |
You can also use the Bulk Administration Tool (BAT) to create, edit, and delete multiple video services accounts at the same time by importing information contained in a comma separated value (CSV) file. |
Procedure
Step 1 |
In Cisco Unity Connection Administration, expand Users and select Users. The Search Users page appears displaying the currently configured users. |
||
Step 2 |
Configure video service accounts for the users (For more information on each field, see Help> This Page):
|