Integration with Cisco TAC
Important |
|
You can create a Cisco TAC Service Request (SR) directly from Intersight by launching Cisco Support Case Manager for the following:
-
HyperFlex Clusters from the table view and details view.
-
IWE Clusters from the table view and details view.
-
Servers from the table view and details view.
-
Fabric Interconnects from the table view.
You can also open a Cisco TAC case from the Intersight Mobile App.
Before you open a case, please ensure that the following requirements are met:
-
A valid service contract (entitlement) exists for the hardware.
-
Your Cisco ID is associated with the service contract.
To open a Cisco TAC case:
-
Select a HyperFlex Cluster, or a IWE Cluster, or a Server, or a Fabric Interconnect from the corresponding table view and click the ellipsis (…) in the actions column on the right. You can also Open a TAC Case from the Actions menu on the HyperFlex Cluster, or IWE Cluster, or the Server Details page.
-
Select Open TAC Case. The Open a TAC Case window displays with the name and serial number of the selected HyperFlex cluster or server or Fabric Interconnect.
-
Click Continue to launch Cisco Support Case Manager. On the Cisco Support Case Manager UI, verify the auto-populated details of your case, add a description and a title for your TAC Case, and click Submit.
For detailed information about the Proactive Support workflow, configuring the advanced options, and opting out of proactive RMA, see Proactive RMA for Intersight Connected Devices.
For the requirements and benefits of proactive RMA, see Proactive Support Enable Through Intersight.