Collaboration Transitions - New

NOTE: Works with document’s Advanced Properties “First Published” property. Click File | Properties | Advanced Properties | Custom.

 

NOTE: Available paragraph styles are listed in the Quick Styles Gallery in the Styles group on the Home tab. Alternatively, they can be accessed via the Styles window (press Alt + Ctrl + Shift + S).

Contents

Collaboration Transitions. 1

Transition Scenarios. 3

Meetings. 3

Messaging. 5

Calling. 7

Contact Center 9

Related Information. 10

 

Collaboration Transitions

Collaboration Transitions is focused on moving collaboration workloads from existing on-premises, hybrid, and cloud products and solutions to the latest on-premises, hybrid, and cloud-delivered collaboration services (see Figure 1). 

Figure 1.  Collaboration Applications & Services Delivery: On-Premises, Hybrid, and Cloud Transitions

As customers transition existing collaboration workloads to the newest collaboration applications and services, they must understand the implications of this transition and the steps required to make the transition.

To guide our customers during these transitions, Cisco is defining and testing specific paths for transitioning primary collaboration services to the latest Cisco collaboration applications and services. 

This program defines a new type of prescriptive, validated deployment model building on the existing Collaboration Preferred Architectures (PA) available at https://www.cisco.com/go/pa.  This new model addresses the transitions to the latest collaboration experiences for on-premises, hybrid, and cloud collaboration application and services.

This deployment model is applied to specific collaboration workload transition scenarios.  For each transition scenario, iterative validation of the transition is undertaken to identify issues and barriers hindering the transition.  Identified issues and barriers are driven back to the product teams to address and improve the overall solution.  As gaps are closed and issues are resolved, the transition validation is repeated, and transition maps and other collateral are updated to reflect these improvements. 

As shown in Figure 2, in order to transition collaboration workload deployments to the latest Cisco application and service, customers need to answer the question:  How do I get from where I am to where I want to be? 

Figure 2.  Collaboration Transitions: Mapping the Move to the Latest Collaboration Applications and Services

The answer rests with Collaboration Transitions which maps the transition to the latest and most sophisticated collaboration services showing customers how to implement the transition and the changes and benefits along the way.

Along with product and support documentation, the following documentation is available to illustrate and explain these transitions:

■      Transition Maps — Illustrates the recommended steps for transitioning from an existing collaboration deployment to the latest on-premises, hybrid, or cloud solutions accounting for the changes required during and after the transition.

■      Transition Deployment Guides – Provides technical background, deployment steps, and the key differences and considerations for transitions of collaboration workloads to the latest on-premises, hybrid, and cloud deployments.

Links to this documentation Is provided in the scenario workload transition tables in the sections below.

Transition Scenarios

Transitions scenarios are divided into the following categories and can be found in Table 1 below:

■      Meetings – Covering on-premises, hybrid, and cloud meeting transitions.

■      ­­Messaging – Covering on-premises, hybrid, and cloud messaging transitions.

■      Calling - Covering on-premises, hybrid, and cloud calling transitions.

■      Contact Center – Covering on-premises, hybrid, and cloud contact center transitions.

Meetings

Table 1.  Collaboration Workload Transitions: Meetings

Messaging

Table 2. Collaboration Workload Transitions: Messaging

Calling

Table 3. Collaboration Workload Transitions: Calling

ContactCenter

Table 4. Collaboration Workload Transitions: Contact Center

Related Information

The Collaboration Transition architecture is based on the Enterprise (on-premises) Preferred Architecture (PA) and is included under the Collaboration PA documentation framework.  For more details on deploying both on-premises and hybrid collaboration solutions, refer to the Preferred Architecture documentation available at https://www.cisco.com/go/pa.