Cisco Unified Communications Manager Cloud (Cisco UCM Cloud) Data Sheet
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The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
The Cisco® Unified Communications Manager Cloud (Cisco UCM Cloud) is part of Cisco’s Cloud Calling portfolio powered by Cisco’s collaboration technology – Cisco Unified Communications Manager (Cisco UCM). The service offers voice, video, messaging, meeting, and mobility solutions with the features and benefits of Cisco IP phones, mobile devices, and desktop clients.
Cisco UCM Cloud is part of the Cisco Collaboration Flex Plan set of offers, which includes key Cisco commercial and administrative tools to facilitate the go-to-market and common subscription plans, including the Webex App and Webex® Meetings.
Accounts with a Webex Suite subscription can get access to the UCM Cloud functionality described in this data sheet, when they activate the Dedicated Instance option, as part of their Webex Calling service deployment.
Cisco UCM Cloud is hosted and operated by Cisco in North America, Europe, the Asia Pacific region, and Japan.
Cisco UCM Cloud is part of Cisco’s cloud calling portfolio powered by Cisco’s call control engine—Cisco Unified CM. Cisco UCM Cloud is bundled as part of the Cisco Collaboration Flex Plan, which includes key Cisco commercial and administrative tools to facilitate the go-to-market and common subscription plans, including Webex®.
Cisco UCM Cloud high-level service definition:
● Sold through Cisco partners, including service providers or Value-Added Resellers (VAR)
● Dedicated private instance per enterprise customer in the Cisco cloud
● Highly customizable
● Familiar UCM feature set and user experience
● Enterprise calling features with on-net media optimization
● Enhanced emergency call handling features
● Survivable telephony through redundant, localized call processing
● Integration with third-party applications like Microsoft Office 365, Salesforce, Singlewire, etc. via APIs
● A Cisco partner provides and integrates PSTN via central breakout and/or Local Breakout (LBO) with Survivable Remote Site Telephony (SRST)
● Calling subscriptions for telephony users and common areas
● Tier 1 end user support for the basic Flex Plan commercial offer is provided by the customer or a partner
Note: Cisco UCM Cloud for Government is a separate cloud offer that is FedRAMP-authorized. It serves the U.S. federal, state, and local governments, educational institutions, government contractors, and critical infrastructure deployments in the United States.
With Cisco UCM Cloud, customers enjoy:
● No Capital Expenditures (CapEx). No hardware, software, or data center is required—it is all handled by Cisco. Because you buy less equipment, you can use less power and enjoy the benefits of energy-efficient, green computing.
● No lengthy deployment time. There is no telephony equipment to install, so your collaboration service can be operational in a matter of weeks instead of months.
● No additional staff requirement. Limited expertise is required, resulting in lower support costs.
● Predictable costs. Cisco UCM Cloud is purchased as a Per-User Per-Month (PUPM) subscription.
● No upgrades necessary. Cisco handles any new features and upgrades without disrupting your business.
● Less worries. Cloud computing can transform the way you provide services, facilitating high agility, scalability, and profitability. You can rapidly respond to changes in the market without having to manage significant infrastructure.
Cisco UCM Cloud applications and services
The following table gives you information about Cisco UCM Cloud applications and services:
| Application / Service |
Description |
| Calling – voice and video |
Cisco UCM is a core call-control application of Cisco UCM Cloud. It provides enterprise-class call control, session management, voice, video, messaging, mobility, and conferencing services in a way that is efficient, highly secure, scalable, and reliable. |
| Messaging – voicemail and integrated messaging |
Cisco UCM allows users to access and manage messages from their email inbox, web browser, Cisco Jabber® client, Cisco endpoint, smartphone, or tablet. It supports voice commands, speech-to-text transcription, and video greetings. |
| Webex Meetings |
Webex Meetings makes online meetings more effective with a powerful feature set for productive and efficient meetings. You can get more done, faster, and empower your workforce with online collaboration using Webex Meetings. Share documents, presentations, and applications with integrated audio and video anytime, on any mobile device or your own video device. It’s simple to conduct regular meetings among geographically dispersed staff members. You can also hold engaging and creative sessions with external customers or internal teams. For more details, refer to Webex Meetings service. |
| Webex App |
The Webex App is a business communications tool that combines important business capabilities in one simple interface to form a single experience. It is an app for continuous teamwork with video meetings, group messaging, file sharing, and white boarding. This is all done with the historical context of team and one-to-one interactions, including shared files and persistent messages. For more details, refer to Webex service. |
| Instant messaging and presence |
Instant messaging is an important communication option that provides personal and group chat capabilities so you can quickly connect with individuals and groups to conduct ongoing conversations. With a Jabber client, you can:
● Click to begin an Instant Messaging (IM) session, initiate a phone or video call, and easily start a Webex Meeting session
● Receive rich presence information to streamline workflows
● Perform numerous functions, such as instant messaging, presence, click-to-call, voice, video, and visual voicemail
|
| Mobility |
Jabber and Webex provide a mobile experience that improves productivity, not only outside the office, but also in the office itself. Both UC client applications allow you to collaborate from anywhere across platforms, devices, and browsers. |
| Mobile and remote access, and Over-the-Top (OTT) access |
Cisco UCM Cloud supports Mobile and Remote Access (MRA) for user endpoints to securely connect to the service from outside a customer network without the need to establish a secure direct connection (e.g., VPN, etc.). Note: While Cisco UCM Cloud supports OTT access, its availability and usage must be evaluated on a country by country basis in order to ensure compliance with local laws and regulations. |
| Emergency call handling |
Customers that require emergency call location identification can use the Cisco Emergency Responder compatible emergency call routing service. The emergency call routing service feature allows an administrator to define Emergency Location Identification Numbers (ELINs) at the device pool level, or device level, so that a device's location can be determined and identified at the Public Safety Answering Point (PSAP). |
Collaboration phones and endpoints
Figure 1. shows a detailed list of all the endpoints supported by Cisco UCM Cloud.
Endpoints supported by Cisco UCM Cloud
PSTN connectivity
Cisco UCM Cloud enables customers to connect their existing PSTN service to Cisco UCM Cloud using a local gateway or via a certified SIP trunk. PSTN can be partner-provided or customer-provided.
The Cloud Connected PSTN (CCP) program enables customers to quickly and effortlessly buy PSTN services from a list of authorized, pre-integrated CCP Providers. With CCP, Cisco interconnects with select PSTN providers, enabling UCM Cloud customers to have economical and reliable PSTN directly from the cloud.
Using an existing PSTN service provider is also an option for UCM Cloud customers. Facilitated by the use of a local gateway, this option gives the customer the ability to buy UCM Cloud with PSTN service provided by virtually any carrier in the world. This also allows a customer that has an existing PSTN contract to migrate to UCM Cloud without having to buy out previous PSTN commitments.
Cisco UCM Cloud Direct Connect
Cisco UCM Cloud Direct Connect is a set of services that allow customers to connect directly to Cisco UCM Cloud in the Webex cloud. Each of these options are available on a regional basis (Americas, EMEAR, or APJC). Mixing different Direct Connect types across regions is supported.
Webex Edge Connect for Cisco UCM Cloud
Webex Edge Connect for Cisco UCM Cloud enables customers to connect dedicated, managed, redundant IP links from their premises to the Cisco UCM Cloud (calling workload only). Customers connect directly to the Webex backbone via the Equinix cloud exchange.
Virtual Peering
Virtual Peering enables customers to securely extend their private network virtually over the Internet to the Cisco UCM Cloud without the need to own and support the remote infrastructure and dedicated circuits.
The supported options include: Cisco SD-WAN (formerly Viptela® and Meraki®) or VPN. In both cases, Cisco hosts, manages, and assures redundant customer dedicated routers (VPN router or SD-WAN Edge device) with Internet access, in the Cisco UCM Cloud data center region(s) where service is required. The customer is responsible for the corresponding premises equipment and SD-WAN licenses.
Fiber Connect
Fiber Connect enables customers to securely connect their private network via their point-to-point fiber circuit directly to the Cisco UCM Cloud.
Cisco provides the customer the ability to securely terminate redundant fiber connections in the Cisco UCM Cloud data center region(s) where service is required. The customer is responsible for the fiber circuit and the corresponding premises equipment.
MPLS Connect
MPLS Connect enables customers to securely connect their private network via their MPLS connection directly to the Cisco UCM Cloud.
Cisco provides the customer the ability to securely terminate redundant MPLS connections in the Cisco UCM Cloud data center region(s) where service is required. The customer is responsible for the MPLS circuit and the corresponding premises equipment.
Global availability
Cisco UCM Cloud offers carrier-grade reliability, availability, and security. The Cisco UCM Cloud platform is developed on a fault-tolerant architecture that is geo-redundant and is compliant with international data protection and privacy regulations. See Where is UCM Cloud Available for information about UCM Cloud availability.
Cisco offers technical support services covering the areas of problem resolution, customer success and adoption, and designated support management in four service tiers: Basic, Solution, Enhanced, and Premium. Basic Support is included with any Cisco Collaboration Flex Plan subscription at no additional cost for the duration of your subscription. For more information about Basic, Enhanced, and Premium Support, see the Software Support page. For more information about Solution Support, see the Solution Support page.
Cisco environmental sustainability
Information about Cisco’s environmental sustainability policies and initiatives for our products, solutions, operations, and extended operations or supply chain is provided in the “Environment Sustainability” section of Cisco’s Corporate Social Responsibility (CSR) Report.
Reference links to information about key environmental sustainability topics (mentioned in the “Environment Sustainability” section of the CSR Report) are provided in the following table:
Table 1. Cisco environmental sustainability
| Sustainability topic |
Reference |
| Information on product material content laws and regulations |
|
| Information on electronic waste laws and regulations, including products, batteries, and packaging |
Flexible payment solutions to help you achieve your objectives
Cisco Capital makes it easier to get the right technology to achieve your objectives, enable business transformation and help you stay competitive. We can help you reduce the total cost of ownership, conserve capital, and accelerate growth. In more than 100 countries, our flexible payment solutions can help you acquire hardware, software, services and complementary third-party equipment in easy, predictable payments. Learn more.
Find a Cisco Cloud Collaboration partner from our online Partner Locator tool. Click on “Find a Partner.” Once inside the “Collaboration Cloud Partner Locator,” find “Cisco Offer Type” and select “UCM Cloud.” Select your country in the “Countries that offer is available?” field. Click search and once the results display, scroll down to find available partners.
If your business needs a more intuitive way to work and a more predictable financial path to the cloud, talk to your Cisco representative about the Cisco Collaboration Flex Plan.
For additional information, visit cisco.com/go/collaborationflexplan.
Cisco UCM Cloud calling features
Table 2 provides a subset of the features supported by Cisco UCM Cloud.
Table 2. Cisco UCM Cloud calling features
| Feature |
Description |
| Audio Calling |
Make and receive audio calls to and from registered endpoints in the network (SIP only). Supported audio codecs: G.711a/μ, G.729a, etc. |
| Video Calling |
Make and receive video calls to and from video-enabled registered endpoints within the same customer network. Supported video codecs: G.711, G.722, G.722.1, G.729, AAC-LD, Opus. |
| Direct Outward Dial (DOD) |
Supports the ability for a registered endpoint to directly dial an outside number routed to the PSTN. |
| Direct-Inward-Dial (DID) |
This feature enables callers from PSTN to dial directly into a registered endpoint using an E.164 number. |
| International Dialing |
Make and receive international calls to and from any registered endpoint through the telephone network. |
| Call Preservation for Active Calls |
Full call preservation for calls between registered endpoints on the customer’s network in the event Cisco UCM Cloud becomes unreachable. No mid-call features will be available when the call is in “call preservation" mode. Any call involving media from Cisco UCM Cloud (like music-on-hold, announcements, etc.) will not be preserved if Cisco UCM Cloud is unreachable. |
| Barge |
Barge allows a user to be added to a remotely active call that is on a shared line. The feature has a dependency on endpoint support for built-in-bridge. |
| Call Forward |
Call Forward allows a user to configure an endpoint to forward calls to another phone. Following are some examples of the call forwarding types supported:
● Call Forward All (CFA): Forwards all calls to a number
● Call Forward Busy (CFB): Forwards calls when the line is in use
● Call Forward No Answer (CFNA): Forwards calls when the phone is not answered after a configured duration is exceeded
|
| Call Hold/Resume |
Allows a user to place a call on hold by pressing the “hold” button on the endpoint. If Music-On-Hold (MOH) is configured, recorded media will be played while the remote user is on hold. Unicast MOH is only supported (no multi-cast support). |
| Call Park |
Allows a user to place a call on hold so that can be retrieved by a different endpoint. An authorized configured endpoint can then dial the call park extension to retrieve the call. |
| Call Pickup |
Allows a user to pick up (resume) a call that has been parked. |
| Group Call Pickup |
Allows you to configure a set of users who have privileges to pick up “parked” calls. |
| Call Transfer |
Redirect a connected call from your phone to another number. |
| Client Matter Codes (CMC) |
Manage call access using authorization account codes. |
| Forced Authentication Codes (FAC) |
Manage call access using a combination of authorization codes and authorization levels. The dialed FAC code must be equal to or greater than the authorization level that is specified for the route pattern for the call. |
| Do Not Disturb |
Set the endpoint to not ring when called. |
| On-Hook Dialing |
Dial a number while your endpoint is on hook (without hearing dial tone). Then go off hook by lifting the endpoint handset or by pressing the speakerphone button. |
| Off-Hook Dialing |
You must first go off hook, and then dial a number to place a call. |
| Join Across Lines |
Merge established calls on multiple lines to create a conference. |
| Fax/Modem over IP (Pass-through) |
With fax pass-through support, modulated fax information is passed in-band over a voice speech path in an IP network. Customer premises gateways that support these protocols must be used. |
| Speed Dial |
Speed dial entries can be configured and assigned to the speed dial buttons on the endpoint to quickly place calls. |
| Abbreviated Dial |
Abbreviated dial settings are speed dial entries that are grouped together and associated with the abbreviated dialing button on the endpoint. When the abbreviated dial button is pressed, the endpoint displays the option to select an abbreviated entry to dial. |
| Auto Answer |
Will cause the endpoint to automatically answer an incoming call without ringing or any user interaction. |
| Calling Line ID |
Displays the calling number for an incoming call during the alerting stage. |
| Calling Name ID |
Displays the calling name associated with the calling number for an incoming call during the alerting stage. |
| Unassigned Directory Numbers |
Allows a partner or customer to manage unassigned numbers. These are numbers that are no longer associated to an endpoint. |
| Directories |
The directory feature allows a user to look up Cisco UCM Cloud-configured numbers on their endpoint. |
| Privacy |
Enable or disable the capability of users with phones that share the same number to view call status and to barge into the call. |
| Extension Mobility |
Enables users to temporarily access their endpoint settings, such as line appearances, services, and speed dials, from other endpoint within your system. |
| Toll Restriction |
Ability to restrict endpoints from making long-distance or toll calls on a per-device basis. |
| Multiple Line Appearances |
Allows an endpoint to be configured with multiple lines. |
| Calls per Line |
Option to terminate multiple calls on the same number. |
| Hunt Groups |
Configure a collection of telephone numbers to ring in a specific order based upon a ringing algorithm. Users can monitor their login status via a line key. |
| Shared/Bridged Line Appearances |
Configure a single number across multiple endpoints. Calls to this number will ring all the endpoints that are configured with the shared number. |
| Location Awareness Service |
Allows administrators to determine the physical location from which a phone connects to the company network. For wireless networks, administrators can view the wireless access point infrastructure and which mobile devices currently associate to those access points. For wired networks, administrators can view the Ethernet switch infrastructure and see which devices are currently connected to those switches. |
| Ad Hoc Conferencing |
Create an audio conference call with up to two other parties without prior scheduling. |
| Single Number Reach (SNR) |
Users can answer incoming calls on either their endpoint or mobile client. |
| Media Adaptation and Resilience |
● Support for configuration options for User Datagram Protocol (UDP) port ranges and Differentiated-Services-Code-Point (DSCP) marking, enabling new strategies for better use of bandwidth across the network
● Ability to configure the Quality-of-Service (QoS) setting through the Cisco Application Policy Infrastructure Controller - Enterprise Module Software-Defined Networking Controller (APIC-EM SDN)
● Support for the variable-rate Opus audio codec for high quality and resiliency
|
| Network Bandwidth Accounting |
Call admission control. |
| Dialed Number Analyzer |
This tool allows you to test a Cisco Unified Communications Manager dial plan configuration before deploying it. You can also use the tool to analyze dial plans after the dial plan is deployed. |
| Call Detail Records (CDR) |
Access CDRs for all call usage-based data. Usage data can be accessed ad-hoc or on a scheduled basis: daily, weekly, or monthly. |
| Partner Troubleshooting Tool |
Use this client-side application to troubleshoot and diagnose:
● Device status
● Device discovery
● Cisco Computer Telephony Integration (CTI) applications
● Call routing
● Dial plan
|
| IP Phone Support |
Cisco IP 39xx, 68xx, 69xx, 78xx, 79xx, 88xx, 99xx, series endpoints. Third-party standard SIP endpoints. |
| Soft Phone Support |
Cisco Jabber and the Webex client. |
| Video Endpoint Support |
Cisco IX, TX, CTS, T, EX, DX, MX series endpoints. |
Cisco UCM Cloud voice messaging features
Table 3 provides a sampling of the features supported by the service.
Table 3. Cisco UCM Cloud voice messaging features
| Feature |
Description |
| Voice Messaging |
Users can receive voice messages at their personal mailbox. |
| Voice Messages Access |
Users can access new and saved voice messages using a touchtone or voice recognition conversation over the phone. |
| Multiple Personal Greetings |
Record up to six personal greetings that can be configured to be played when a call is not answered. |
| After-Greeting Action |
Call handlers can be configured to perform an action after the greeting: take messages, play a recorded announcement, or transfer the call to users. |
| Notifications |
Users can be notified of incoming voice messages as soon as the message arrives in the user’s mailbox. A notification message will be delivered to the configured phone number. |
| Distribution List |
Voice messages can be sent to a group of voice message recipients. |
| Password and PIN Policy Options |
Authentication rules govern user passwords, PINs, and account lockouts for all user accounts. |
| Call Restriction Tables |
Call restriction tables can be used to help guard against toll fraud. Restriction tables can be used to control the phone numbers that can be used for transferring calls or message notifications. |
| Voice Message Aging Policies |
Message aging policies ensure that the mailbox storing the customer’s voice messages do not fill up. |
| Message Locator |
Search for messages by another user, outside callers, or a specific number. |
| Message Sensitivity |
Mark messages as regular or urgent. Configure if message notifications are sent when all new voice messages arrive, or limit notifications to only those marked as urgent. |
| Secure Messages |
By setting message sensitivity as secure, users can control who can access a voice message and whether it can be redistributed to others. |
| Future Delivery |
Deliver the message at the future date or time that you specify. |
| Return Receipt |
Request a return receipt so that you are notified when the recipient opens the voice message you left them. |
| Live Recording |
Record conversations while on a phone call. Recordings will be persisted in the user’s mailbox store. |
| Live Reply |
Users who are listening to messages by phone can reply to a message by calling the sender. |
| System Broadcast Messages |
Recorded announcements can be sent to everyone in an organization. |
| IMAP Client Support |
View voicemail messages from secure IMAP clients. |
| Message List on IP Phone |
View voice message list on supported Cisco IP phone displays. |
Cisco UCM Cloud instant messaging and presence
Table 4 provides a sampling of the features supported by the service.
Table 4. Instant messaging and presence features
| Feature |
Description |
| Enterprise-Grade Instant Messaging |
Secure, rich-text, one-on-one chat and group chat capabilities. |
| Group Chat Escalation |
Add additional participants to a one-on-one chat session and convert to a group chat. |
| Standard and Custom Presence Status |
Select a standard presence status or create a customized status for specific situations. |
| Do Not Disturb |
Silence notifications to not be disturbed. |
| Privacy Policy |
Privacy policies allow you to determine which users can see your availability status, and send you instant messages. |
| File Transfer |
Directly perform a local file transfer within the context of one-on-one chat session. |
| Predictive Search |
Look up contacts quickly. Predictive search offers you suggestions as you type in a search query and can index your Cisco Jabber contact list. |
| Desktop Share |
Share the desktop during a one-on-one chat. |
| Integrated Voice and Video |
Make and receive audio and video calls using the Jabber client. Mobile Remote Access phone control is not supported. |
| Visual Voice Message Access |
View, play back, and delete voice messages from Jabber. |
| Message Archiving |
Store IM records for future recovery and analysis to a customer on-premises database. The database is not provided, managed, or operated by Cisco. |
| Directory Integration |
Source contacts from a customer’s Lightweight Directory Access Protocol (LDAP) server. |
| Webex Integration |
Webex calendar integration enables users to host or join Webex meetings from Jabber. |
| Multi-platform IM Client |
Cisco Jabber is supported on Microsoft Windows, Mac OS X, Apple IOS, and Android platforms. |
Mobile and remote access and Over-The-Top (OTT) access
Cisco UCM Cloud supports Mobile and Remote Access (MRA) for user endpoints to securely connect to the service from outside the customer network without having to establish a secure direct connection (e.g., VPN, etc.).
Note: While Cisco UCM Cloud supports OTT access, its availability and usage must be evaluated on a country by country basis in order to ensure compliance with local laws and regulations.
Table 5 provides a sampling of the features supported by the service.
Table 5. MRA and OTT access features
| Feature |
Description |
| Mobile Voice Access |
Voice calling is available when the user endpoint is not within the enterprise network. |
| Mobile Voice Message Access |
Voice messaging capabilities are available when the user endpoint is not within the enterprise network. |
| Instant Messaging and Presence |
Instant message chat capabilities and presence status are available when the user endpoint is not within the enterprise network. |
| Single Number Reach (SNR) |
Users can answer incoming calls on their endpoint when not within the enterprise network. |
| Voice over Wi-Fi |
Voice calling capabilities (make and receive) are available using supported endpoints over a Wi-Fi connection. |
| Call Preservation |
SNR calls are anchored so that the call is preserved for a certain amount of time to allow it to be resumed from an IP desk endpoint in the event the Jabber client hangs up or exits. |
Table 6 provides a sampling of the features supported by the service.
Table 6. Emergency call handling features
| Feature |
Description |
| Identification of Caller Location to PSAPs |
Associate an ELIN to an endpoint. ELIN to location mapping is used to update the Automatic Location Information (ALI) database. When an endpoint makes an emergency call, the PSAP can determine the location based on the ELIN set in the call signaling. The partner must update the ALI database. |
| Emergency Call-back to ELINs |
The ELIN-to-endpoint association is maintained for a specific duration, during which the PSAP can call back the endpoint that made the emergency call. |
| Emergency Call Alerting |
Helps onsite security to identify and assist emergency callers immediately, and to direct fire, police, or ambulance services. |
Table 7 provides a sampling of the features supported by the service.
Table 7. Administration interface features
| Feature |
Description |
| Administration Portal |
This secure web portal enables partners and customers to administer and configure system and end-user features. |
| Control Hub |
Control Hub is a cloud-based, intuitive, single-pane-of-glass management portal that provides reporting, analytics and administrative capabilities for Webex services including UCM Cloud. |
| Self-Care Portal |
This secure web portal enables end users to administer their assigned services. |
| HTTPS for Secure Web Access |
Partner- and customer-accessible administrative and self-care portals provide secure HTTPS access using TLS. |
| LDAP |
Support for Lightweight Directory Access Protocol (LDAP) to synchronize with the Customer’s LDAP directory. With this feature, end users are defined in the customer’s directory and synchronized into the Unified Communications application. Currently supported LDAP directory repositories include:
● Microsoft Active Directory (AD)
● Microsoft Active Directory Application Mode (ADAM)
● Active Directory Lightweight Directory Service (AD LDS)
● Oracle Directory Server Enterprise Edition (DSEE)
● OpenLDAP and other LDAPv3 type repositories
|
| Single Sign-On |
SAML-based Single Sign On (SSO) for accessible administrative and self-care portals. Single sign-on allows users to only authenticate once and be able to access multiple Cisco UCM Cloud portals without re-authentication. |
Table 8 provides a sampling of the features supported by the service.
Table 8. Security features
| Feature |
Description |
| Security |
● TLS 1.0, 1.1, or 1.2 support
● SIP audio and video encryption support using secure RTP
● Next-generation encryption support that includes Advanced Encryption Standard 256 (AES-256) Rivest-Shamir Adelman (RSA)- and Elliptic Curve Digital Signature Algorithm ECDSA-based cipher support for the Session Initiation Protocol/Secure Real-Time Transport Protocol (SIP/SRTP) interface
● Minimum TLS version control that allows an organization to deploy stronger security and to comply with standards such as PCI DSS by preventing negotiation of a lower TLS version
● Long-lived phone trust with ITL recovery certificate avoids device lock-out because of a trust break for scenarios such as host name change and other certificate regeneration
● Support for secure connection between CTI applications (JTAPI/TSP) and CTIManager
● Support for secure voicemail notification using https
|